---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Close an asset reclamation request

# Close an asset reclamation request {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Close an asset reclamation request to efficiently reclaim software assets when an
employee leaves an organization or moves to a different role.

## Before you begin

Role required: sam_user or asset.

## Procedure

1. Navigate to InventoryAsset ReclamationAsset Reclamation Requests.
2. Open the request that you want to fulfill.  
   In the Software Asset Reclamation Lines related list, a device reclamation
   line item is created for each device that is returned, has a corresponding
   CI record, has software installations on it, and that device was selected in
   the Reclaim Asset form. For example, if five computers were assigned to an
   employee, then for each computer a separate device reclamation line item is
   created.

   An extra user reclamation line item is created if the Employee Separation check box was selected in the Reclaim Asset
   form.
3. Click the device reclamation line item.  
   The Software Asset Reclamation Line page opens, where a software asset reclamation task titled Receive, evaluate and update asset is created.
4. Click the Receive, evaluate, and update task.  
   The Software Asset Reclamation Task page opens. You now need to manually receive the asset, evaluate if the asset can be redeployed or reused, and then update the asset.
5. Select values for the Assignment group and Assigned to fields.
6. Click Close Task once you have completed all the tasks.  
   The line item state now changes to Closed Complete

   For each software asset reclamation line item where the type is device
   reclamation, perform steps 3 to 6.  
   Note:  
   Once you receive the asset from the employee, navigate to the Asset page and change the values for the State and Assigned to fields. Since the asset is no longer assigned to a user, ensure that the Assigned to field is empty and the State field is not in the In use status.

   If the asset that was updated has device allocations, then a software asset
   reclamation line task titled Remove device license allocations is created. All the device allocations records
   on that Asset (CI) are removed, and the task is marked as Closed complete.

   If the asset that was updated has software install records, then a software
   asset reclamation line task titled Remove software installs is created. All the software install records on
   that Asset (CI) are removed, and the task is marked as Closed complete.  
   Once all the device reclamation tasks are complete and if a user reclamation line item is not created, then the status of the catalog request changes to Complete. However, if a user reclamation task is created, then you need to take care of the following steps to complete and close the user reclamation line item.  
   Note:  
   A user reclamation task is created if the Employee Separation check box was selected in the Reclaim Asset form.

   A user reclamation workflow is initiated once the reclaimed date mentioned in
   the Asset Reclamation Request form has lapsed. A user license allocation
   task titled Revoke user license allocations is
   automatically created to remove all user license allocations. A few manual
   tasks are also created that need to be completed.
7. Complete the following manual user reclamation tasks:  
   * Revoke SSO access (if the employee had any SSO provider plugin enabled)
   * Revoke Citrix access (if the employee had the Citrix plugin enabled)
   * Revoke SAP access (if SAP publisher pack plugin was enabled)
   * Revoke user subscriptions. Open the task and ensure that removal candidate records are created for each user subscription record.
   {#close-an-asset-reclamation-request__ul_ozr_psn_trb}
8. Once all the user reclamation tasks are closed, the status of the catalog request changes to complete.

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