--- sourceDocument: Australia Asset Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Components installed with Enterprise Asset Management # Components installed with Enterprise Asset Management {#ariaid-title1} * Release version: Australia * * Updated June 8, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 4 minutes to read Several types of components are installed with activation of the com.sn_eam plugin, including user roles, plugins, and applications. ## Roles installed {#installed-with-eam__section_rgb_ps3_njc} {#installed-with-eam__table_o23_ynl_xsb__entry__3} | Role title \[name\] | Description | Contains roles | |-|-|-| | Enterprise asset manager \[sn_eam.enterprise_asset_manager\] | This role has access to all Enterprise Asset Management features except administrative functions. | * wm_initiator * sn_eam.enterprise_mobile_user * sn_eam.enterprise_asset_creator * sn_eam.enterprise_asset_technician * sn_eam.asset_manager * inventory_user * contract_manager * procurement_user * cmdb_query_builder * cmdb_read * plan_maint_admin * wm_task_initiator {#installed-with-eam__ul_z5m_znl_xsb} | | Enterprise admin \[sn_eam.enterprise_admin\] | This role has full access to the Enterprise Asset Management application as well as the OT Asset Workspace. | * inventory_admin * catalog_manager * report_user * sn_eam.enterprise_asset_manager * asset * procurement_admin * sn_ent.classification_manager * sn_otam.ot_asset_manager {#installed-with-eam__ul_h4g_b4l_xsb} | | Enterprise technician \[enterprise_asset_technician\] | This role is for users who perform work tasks and update asset records as part of the asset life cycle. This role has access to the following enterprise asset tasks: * All RMA tasks except the Prepare task * All recall tasks * All disposal tasks * All loaner tasks except the Prepare task * Enterprise asset audits * Lease-end Collection, Preparation, and Shipment tasks {#installed-with-eam__ul_npl_45j_ytb} | * sn_eam.enterprise_mobile_user * sn_eam.enterprise_asset_editor * sn_ent.classification_reader * canvas_user * sn_eam.asset_technician {#installed-with-eam__ul_lth_55j_ytb} | | Enterprise mobile user \[sn_eam.enterprise_mobile_user\] | This role has access to scan assets from a mobile application as well as dispose assets from a mobile application. | none | | Agent \[wm_agent\] | This role is for users who perform work on enterprise assets and record details in the corresponding work orders and work order tasks. Note: The wm_agent role must contain an additional role such as enterprise_asset_manager, enterprise_asset_technician, or any other role to log into the Enterprise Asset Management. | none | [ ] {#installed-with-eam__table_o23_ynl_xsb} ## Granular roles installed {#installed-with-eam__section_fhh_skm_k3c} {#installed-with-eam__table_b1n_5km_k3c__entry__3} | EAM functionality | Granular admin role | Description | |-|-|-| | Shipment | asset_integration_admin | Provides write access to the Ignore stale check \[ignore_stale_check\] column in the Shipment \[sn_itam_common_shipment\] table. | | Carrier integration | asset_integration_admin | Provides access to the Carrier Integration Profile \[sn_itam_carrier_int_profile\] table to perform the following tasks: * Create carrier integration profiles * View reports {#installed-with-eam__ul_ir5_bcx_yhc} | | Contract renewal | contract_system_admin | Provides Write access to the sn_itam_common.sn_contract_enable_renewal_flow system property. | | ITAM AI agents | asset_aia_admin | Provides access to read, write, delete, and report on the ITAM AI Agents Log \[itam_aia_log\] table. | | Common Hardware Asset Management and Enterprise Asset Management tables | sn_eam.enterprise_admin | Provides access to the following tables: * RFID Connection Attributes \[sn_itam_common_rfid_conn_attr\] * RFID Stage Asset \[sn_itam_common_rfid_stg_asset\] * Repair order \[sn_itam_common_repair_order\] * Repair order line \[sn_itam_common_repair_orderline\] * Asset order \[sn_itam_common_asset_order\] * Asset order line \[sn_itam_common_asset_orderline\] * Loaner Asset Order \[sn_itam_common_loaner_asset_order\] {#installed-with-eam__ul_wbf_1zn_g3c} | [ ] {#installed-with-eam__table_b1n_5km_k3c} ## Plugins installed {#installed-with-eam__section_clq_lt3_njc} {#installed-with-eam__table_x2t_k4z_ssb__entry__2} | Name | Description | |-|-| | Asset Management (com.snc.asset_management) | Provides functionalities to integrate the physical, technological, contractual, and financial aspects of information technology assets. See [Asset Management](https://www.servicenow.com/docs/access?context=c_AssetManagement&version=australia&pubname=australia-it-service-management&ft:locale=en-US) for more information on asset management. | | Procurement (com.snc.procurement) | Provides the capability to source and receive requested assets so that you can fulfill service catalog requests. See [Procuring enterprise assets](https://servicenow-prod.fluidtopics.net/cVzVG7aKn7NaSDq4TMLPvw "You can use the ServiceNow Procurement application to source and receive requested enterprise assets so that you can fulfill service catalog requests.") for more information on procurement. | | Field Service Management (com.snc.work_management) | Provides the capability to manage work orders and related tasks. See [Field Service Management](https://www.servicenow.com/docs/access?context=fsm-application-landing-page&version=australia&pubname=australia-field-service-management&ft:locale=en-US) for more information on Field Service Management. | | Enterprise Asset Management Core (com.sn_eam_core) | Provides core functionalities, such as normalization, for the Enterprise Asset Management application. | | Asset Management Workspace - Recommendations plugin (com.sn_itam_recomm) | Provides actionable recommendations for users in configurable workspaces. | | SM Planned Maintenance (com.snc.planned_maintenance) | Provides the capability to manage regular preventative maintenance of assets. See [Planned Maintenance](https://www.servicenow.com/docs/access?context=c_SMPlanMaint&version=australia&pubname=australia-service-management-for-the-enterprise&ft:locale=en-US) for more information on Planned Maintenance. | | Physical Assets (com.sn_phy_assets) | Marker that aligns features for physical asset-based applications, including the Hardware Asset Management and Enterprise Asset Management applications. | | Indoor Mapping for Assets com.sn_ima | Provides the capability to track the location of the assets using indoor maps. | | Work Management (com.snc.work_management) | Provides the capability to manage your work orders, work order tasks, maintenance plans, and other relevant work order information. | | Performance Analytics (com.snc.pa) | Provides dashboards containing actionable data visualizations that help you improve your business processes and practices. | | Playbook Experience Core (com.glide.playbook_experience.config) | Provides a step-by-step guidance for setting up your assets with important information. | | Process Automation Designer for App Engine (com.glide.pad.license) | Provides a simplified and task-oriented view of processes. | | Cost Management (com.snc.cost_management) | Provides options to plan and control business costs. | [ ] {#installed-with-eam__table_x2t_k4z_ssb} ## Applications installed {#installed-with-eam__section_qvw_qt3_njc} {#installed-with-eam__table_bty_vt3_njc__entry__2} | Name | Description | |-|-| | Expanded Model and Asset Classes | Adds enterprise model and asset classes that extend out-of-the-box product model and asset classes within the CMDB class hierarchy. In addition, creates model categories that associate these enterprise model and asset classes with CMDB configuration item (CI) classes. See [Expanded Model and Asset Classes](https://servicenow-prod.fluidtopics.net/E5tI8mMlQ66F_Oha2m5Pwg "The Expanded Model and Asset Classes application adds model and asset classes that extend base classes within the Configuration Management Database (CMDB) class hierarchy. These extensions include class descriptions, identification rules, identifier entries, and dependent relationships. The application also adds model categories and API categories.") for more information on this application. | | CMDB CI Class Models | Adds class models that extend the CMDB class hierarchy, including class descriptions, identification rules, identifier entries, and dependent relationships. See [CMDB CI Class Models store app](https://www.servicenow.com/docs/access?context=cmdb-ci-class-models&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US) for more information on this application. | | Asset Management Common | Provides features that are common to the Hardware Asset Management, Software Asset Management, and Enterprise Asset Management applications, including the catalog item to request asset reclamation. | | GRC: Risk Heatmap | Provides a heatmap component that enables you to visualize the risk posture of your organization. See [Risk heatmap for classic risk assessment](https://www.servicenow.com/docs/access?context=risk-heatmap-classic-risk-assessment&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) or [Operational risk heatmap for Advanced Risk Assessment in the Risk Workspace](https://www.servicenow.com/docs/access?context=risk-heatmaps-in-ws&version=australia&pubname=australia-governance-risk-compliance&ft:locale=en-US) for more information on risk heatmaps. | | Smart Assessment Core (com.sn_smart_asmt) | Foundational application that is required for the smart assessment engine to work. This is required for the Assessment designer, Assessment component and Migration tools. | | sn-smart-assessment-connected (com.sn_smart_assessment_connected) | Respond to assessments quickly using the Assessment response component. Its user-friendly and simple design enables users to submit assessments with more efficiency. | | sn-smart-assessment-designer (com.sn_smart_assessment_designer) | Create assessment templates and add instructions, questions, and reference information to an assessment template. | | Basic Scoring for Smart Assessments (com.sn_smart_scoring) | Scoring in Smart Assessment Engine is a systematic way to evaluate responses to various questions within an assessment. By attributing scores to answers, you can translate qualitative responses into quantitative data, offering each evaluation's measurable and comparable outcome. | | Smart Assessment for Mobile (com.snc.smart_assessment_mobile) | Application for smart assessment engine to work on mobiles. | | ISA Equipment Model (com.sn_isa_model) | Data model for ISA-95 Equipment model entities and templates. | [ ] {#installed-with-eam__table_bty_vt3_njc} **Related concepts** * [Domain separation and Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/Qxx1BnPnFY8kC~xA1XQkeg "Domain separation is supported in Enterprise Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") **Related reference** * [OT Asset Workspace roles](https://servicenow-prod.fluidtopics.net/_UmFUR7FAlUCob2moax9~Q "The following roles help you to manage the OT Asset Management application.") * [Asset fields for enterprise assets](https://servicenow-prod.fluidtopics.net/b5F9kQcOV9PJleLtn5lKtA "A detailed description of all asset fields in the Enterprise Asset Management application.") * [Asset audit fields for enterprise assets](https://servicenow-prod.fluidtopics.net/eTN1oWDkJzBthMIaZF3BLQ "Create New Asset Audits form and related fields description.") * [Audit results](https://servicenow-prod.fluidtopics.net/klT9x6IBrzPEuD~bWef4bg "The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.") * [Enterprise model categories and corresponding classes](https://servicenow-prod.fluidtopics.net/G2drqI_Cug6~kd2MsnGY4A "Enterprise model categories and their corresponding Configuration Management Database (CMDB) configuration item (CI), asset, and model classes.") * [Mandatory fields in the bulk import spreadsheets](https://servicenow-prod.fluidtopics.net/XBHTcibGuZFapfzCUQFIPw "A list of the mandatory fields in the model, asset, and model and asset templates for bulk import in the Enterprise Asset Workspace.") * [Normalization status for enterprise models](https://servicenow-prod.fluidtopics.net/_lZosqgAFKRtp~ZsyYFB2A "Description of the normalization statuses for enterprise models.") * [Model fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/Yk_rKIXjrvw8c2SH_0ZlGg "A detailed description of all model fields in the Enterprise Asset Management application.") * [Contract fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/00cb4XwVucCnG3_SjqNI3Q "A detailed description of all contract fields in the Enterprise Asset Management application.") * [Maintenance plan fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/OqGnc3aDRf2e7MjVCduMmQ "A detailed description of all maintenance plan fields in the Enterprise Asset Management application.") * [Maintenance schedule fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/UzqM42VPiGOgrD7~YUD6ag "A detailed description of all maintenance schedule fields in the Enterprise Asset Management application.") * [Work plan fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/bQYeuk~MJrn1DFF4Sd10MQ "A detailed description of all work plan fields in the Enterprise Asset Management application.") * [Work plan schedule fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/4Z9TkiauKSjY_wbBuuKT4w "A detailed description of all the work plan schedule fields in the Enterprise Asset Management application.") * [Expense line fields for Enterprise Asset Management](https://servicenow-prod.fluidtopics.net/xsedZd3Eb_WCqiPsvpjcVQ "A detailed description of all expense line fields in the Enterprise Asset Management application.") * [Fields inherited from a parent asset group to a sub group](https://servicenow-prod.fluidtopics.net/tLLFTCDsrXCun1jh82PzjQ "A list of all the fields that are inherited from the parent asset group to a subgroup.") * [Enterprise asset disposal order stages](https://servicenow-prod.fluidtopics.net/hq5ftNzPpLlbi5eYinXVew "An enterprise asset disposal order goes through various stages in the disposal process before it’s completed. With each stage, the task that's associated with that stage changes too.") * [Terminology for linear assets](https://servicenow-prod.fluidtopics.net/o3SJm4oDmghbNSneIAAA~w "Terms commonly used for linear assets in the Enterprise Asset Management application.") * [Scheduled jobs and tables installed with normalization of firmware models](https://servicenow-prod.fluidtopics.net/CkSpu_Y3m_F6P3wd1U4Xpw "Scheduled jobs that run during the normalization of firmware models embedded into Operational Technology (OT) assets and tables that store firmware normalization details are installed with the OT Asset Management application.") * [Asset put away task fields](https://servicenow-prod.fluidtopics.net/AXp0DXWorgdB_iUKurW43Q "Fields on the Asset put away task form help you create a put away task for the in stock assets.")