--- sourceDocument: Australia Asset Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Sourcing items in a service catalog request # Sourcing items in a service catalog request {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read A service catalog request can contain multiple items that must be sourced. Figure 1. Methods of sourcing requested items Note: Only items with an assigned model can be sourced. You can't source bundles. ## Sourcing requested items from local stockrooms {#c_SourcingRequestItems__section_zs1_zml_znb} You can use the assets available in the requester's local stockroom to fulfill a service catalog request. The assets that are in stock are reserved and a fulfillment task is created to source and fulfill the request. ## Sourcing requested items from other stockrooms When the requested items aren't in stock, you can create a purchase order to deliver the items from other source stockrooms to your local stockroom. You can request multiple items in a purchase order. After creating a purchase order, you can create hardware assets and reserve it for the requester either before or after you receive the requested items. You can't create or assign software licenses to the requester before you receive the software licenses. ## Sourcing requested hardware items You can source requested hardware items by creating a transfer order. You can transfer hardware assets from a source stockroom to multiple destination stockrooms. When a source stockroom doesn't have enough items in stock, you can specify multiple source stockrooms in the transfer order so that the hardware items can be transferred to the destination stockrooms. Important: If the Field Service Management application is also activated on your ServiceNow instance, then a workflow in this application processes the transfer orders. For more information, see [Move an asset through the transfer process](https://www.servicenow.com/docs/access?context=create-transfer-order-line-task&version=australia&pubname=australia-field-service-management&ft:locale=en-US). ## Sourcing requested software licenses To source a requested software license, you must assign the rights of the software license to a user or a device so that they're authorized to use the software. * **[Create a purchase order from a request](https://servicenow-prod.fluidtopics.net/7eMC1kQuXfuHaYtv0uwldA)** You can create a purchase order directly from a request. This approach enables procurement managers to obtain items and fulfill requests from the Service Catalog. You can create multiple purchase orders from a request. * **[Create a transfer order from a request](https://servicenow-prod.fluidtopics.net/YrQhm1gpipZsfGwcHg1PDg)** You can create a transfer order directly from a request to source hardware items and consumables from stockrooms. * **[Source requests from local stockrooms](https://servicenow-prod.fluidtopics.net/SZ5z~YFfOWQNW9MYEnM5bw)** Get visibility into local stockrooms at the time of sourcing requests. * **[Add an assignment from a request](https://servicenow-prod.fluidtopics.net/z72z_eHktJj5z_Hs4G0Izw)** You can add assignments directly from a request to source rights from software licenses. **Related concepts** * [Procurement workflows](https://servicenow-prod.fluidtopics.net/xUNBJlL9hZW0RoHuxrU1pA "Procurement uses the following workflows. You can edit the existing flows or create a flow in the graphical Workflow Studio to meet your organization's asset procurement process.") * [Procurement purchase order management for assets](https://servicenow-prod.fluidtopics.net/ZbajNlmKzlvXqFMSgZhI3w "Accurate purchase order information is important for invoice tracking, receiving, and reporting in the ServiceNow platform.") * [Receive assets](https://servicenow-prod.fluidtopics.net/W8fONJpOSAFG33lhHenemg "Assets can be received and added to the system when they are delivered to a stockroom.") * [Domain separation and Procurement](https://servicenow-prod.fluidtopics.net/rH9xWULXaKX3xGKqcfNCGg "Domain separation is supported in Procurement processing. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.") * [Models](https://servicenow-prod.fluidtopics.net/Bu8OXcFEJl_KLwKPdKQGmQ "Models are specific versions or various configurations of an asset. Models are used for managing and tracking assets through various ServiceNow platform asset applications, including Product Catalog, Asset Management, and Procurement.") * [Bundled models](https://servicenow-prod.fluidtopics.net/lWWFqGTop3aFfjP39EMMjw "A bundled model is a single model comprised of individual models. For example, a laptop, printer, keyboard, and mouse can be combined into a single bundled model. If you assign any one asset from the bundled model to an individual, that person receives all the components in the bundle.") **Related tasks** * [Use the Procurement Overview module](https://servicenow-prod.fluidtopics.net/1DpQXGZ78coBIF2PtvspMQ "Use the gauges on the Procurement Overview homepage to help you track and manage requests, purchase orders, and other important aspects of the procurement process.") * [Activate Procurement](https://servicenow-prod.fluidtopics.net/VxjJAfKByfYbY2BfAbuxhQ "You can activate the Procurement plugin that provides core procurement capabilities.") * [Track a request from the service catalog](https://servicenow-prod.fluidtopics.net/yrWjR31R0y_LLLkIdc6APw "The Procurement application lets you track a request that was ordered from the service catalog.") * [Source requests from local stockrooms](https://servicenow-prod.fluidtopics.net/SZ5z~YFfOWQNW9MYEnM5bw "Get visibility into local stockrooms at the time of sourcing requests.") **Related reference** * [Procurement roles](https://servicenow-prod.fluidtopics.net/YQcjjK8bBdY7t_6G1rVnRg "The Procurement application uses the following roles.") **Related topics** * [Manage transfer orders](https://www.servicenow.com/docs/access?context=c_TransferOrders&version=australia&pubname=australia-field-service-management&ft:locale=en-US)