---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Domain separation and Hardware Asset Management

# Domain separation and Hardware Asset Management {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Domain separation is supported in Hardware Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.

## Support level: Enhanced {#domain-separation-ham__section_jg1_djq_gmb}

* Includes all aspects of Basic and Standard levels of support.
* Data-driven process enables service provider customers to modify business logic that is based on defined use cases. These configurations are UI-based and fail-safe so that configurations by one customer cannot affect another.
* Tenants of the instance must be able to configure minimum viable product (MVP) business logic and data parameters for themselves. This logic and parameters would be expected for the application's normal function.
{#domain-separation-ham__ul_pkd_yrj_xkb}

Sample use case: Tenant-customers of a shared environment must be able to modify the
impact, urgency, or priority matrix to set priority within their domain.{#domain-separation-ham__p_ysc_nfg_h1c}

For more information on support levels, see [Application support for domain
separation](https://www.servicenow.com/docs/access?context=domain-separated-apps&version=australia&pubname=australia-platform-security&ft:locale=en-US).{#domain-separation-ham__p_zsc_nfg_h1c}

## Domain separation overview {#domain-separation-ham__section_pvf_wkx_vcb}

Domain separation support in the product enables service providers to offer managed services
for software and hardware asset management to their customers. This feature also caters to large
organizations who manage their subsidiaries as independent domains.

## How domain separation works in Hardware Asset Management {#domain-separation-ham__section_xtl_gtx_gmb}

In HAM, domain separation occurs in two stages: data separation and process separation. There are no system properties specific to Hardware Asset Management that can be used to enable or disable the separation. However, the Domain Asset Process Settings table (alm_domain_asset_process_setting) stores configurations for asset processes, including the normalization of hardware models. By default, normalization is performed only for models within the TOP/Default domain. However, if you have the asset or domain_admin role, you can enable normalization for hardware models in any domain. To enable normalization for a specific domain, follow these steps:

1. Navigate to the Domain Asset Process Settings table (alm_domain_asset_process_setting).
2. Locate the specific domain for which you want to enable normalization of models.
3. Set the Run asset process field to true.
{#domain-separation-ham__ol_prg_j5x_dfc} Note:  
The [Recommended practice](https://www.servicenow.com/docs/access?context=bp-domain-sep-recommended&version=australia&pubname=australia-platform-security&ft:locale=en-US) is to avoid customizing the base system
domain configuration record.

## Required plugins {#domain-separation-ham__section_nvj_hfy_gmb}

* Service Catalog -- Domain Separation (com.glideapp.servicecatalog.domain_separation)
* Domain separation extension (com.glide.domain.msp_extensions.installer)
* Performance Analytics -- Domain Support (com.snc.pa.domain_support)
* HAMP (store app)
{#domain-separation-ham__ul_hqf_yfy_gmb} To learn more, see [Domain separation explained](https://www.servicenow.com/docs/access?context=bp-what-is-domain-separation&version=australia&pubname=australia-platform-security&ft:locale=en-US), [Contains queries and domain
access](https://www.servicenow.com/docs/access?context=bp-contains-domain-visibility&version=australia&pubname=australia-platform-security&ft:locale=en-US), and [Importance of Default domain](https://www.servicenow.com/docs/access?context=bp-default-domain&version=australia&pubname=australia-platform-security&ft:locale=en-US).
**Related topics**   

* [Domain separation for service providers](https://www.servicenow.com/docs/access?context=domain-sep-landing-page&version=australia&pubname=australia-platform-security&ft:locale=en-US)