---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Enterprise Asset Management for Providers

# Enterprise Asset Management for Providers {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Enterprise Asset Management for Providers is a licensable application that enables Device as a Service (DaaS) providers, vendors, and manufacturers to manage all DaaS-related activities, including the fulfillment of Return Merchandise Authorization (RMA) requests, from a single
location.

The Enterprise Asset Management for Providers (com.sn_eam_provider) application is a specialized offering within the suite of Enterprise Asset Management solutions. The application adds DaaS provider-based functionalities and workflows to the Enterprise Asset Management application, including the capabilities to create and manage provider-based RMA response orders and inbound asset orders.  
You can install and use the application only if you've already installed the Enterprise Asset Management (com.sn_eam) application or one of the following Enterprise Asset Management-dependent applications on your ServiceNow instance:

* OT Asset Management (com.sn_otam)
* Enterprise Asset Management for Healthcare (com.sn_eamhc)
* Enterprise Asset Management for Facilities (com.sn_eamfam)
* Enterprise Asset Management for Data Center and Network Asset Management (com.sn_eam_dcnam)
{#eam-providers__ul_ch5_fd4_chc}
* **[Install Enterprise Asset Management for Providers](https://servicenow-prod.fluidtopics.net/iIqtR8R4v9wSx~1H~1vepw)**   
  You can install the Enterprise Asset Management for Providers application (com.sn_eam_provider) if you have the admin role. The application installs related ServiceNow® Store applications if they are not already installed.
* **[Components installed with Enterprise Asset Management for Providers](https://servicenow-prod.fluidtopics.net/RCJ1a6FZ9Ls9_U3XdsTOPQ)**   
  Several types of components are installed with activation of the com.sn_eam_provider plugin, including user roles, applications, and tables.
* **[Managing Return Merchandise Authorization (RMA) response orders for defective Device as a Service (DaaS) assets](https://servicenow-prod.fluidtopics.net/2X2GIG7DY1q0PwUJopEQ6A)**   
  If you are a DaaS provider, vendor, or manufacturer, you can fulfill RMA requests from your customers by creating and managing provider-based RMA response orders.
* **[Managing inbound asset orders for requested Device as a Service (DaaS) assets](https://servicenow-prod.fluidtopics.net/cf1agyNQZpgifNuSc9Ypmw)**   
  If you are a DaaS provider, vendor, or manufacturer, you can create and manage provider-based inbound asset orders to provide your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.

**Related concepts**   

* [Enterprise Asset Management for Healthcare](https://servicenow-prod.fluidtopics.net/T1PfaWn426efWjF_IhtHmg "The Enterprise Asset Management for Healthcare application is a licensable application that on activation enables you to manage healthcare-specific models, assets, and workflows.")
* [OT Asset Management](https://servicenow-prod.fluidtopics.net/3nacSrCFHrFQkBQfDAAY8A "Operational Technology (OT) Asset Management is a specialized offering within the suite of Enterprise Asset Management solutions for managing Operational Technology (OT) and Operational Equipment (OE) assets. With OT Asset Management, you can effectively manage the lifecycle of OT and OE assets.")
* [Enterprise Asset Management for Data Center and Network Asset Management (DCNAM)](https://servicenow-prod.fluidtopics.net/olWnWLrb1lng6kasgb~iQQ "Enterprise Asset Management for Data Center and Network Asset Management (DCNAM) is a licensable application that enables you to manage the life cycles of your mission-critical facility-based enterprise assets and linear assets for telecommunications networks.")