---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Revert normalization of hardware and consumable models

# Revert normalization of hardware and consumable models {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Revert the normalization of hardware and consumable models in the Hardware Asset Workspace.

## Before you begin

Role required: Users with asset or model_admin role (without Domain separation), asset or model_admin and domain_admin (with Domain separation).  
Note:  
The model_admin role is available only if the OT Asset Management application is activated on your ServiceNow instance. This role enables you to revert the normalization status of OT hardware models. For more details on OT assets, see [OT Asset Workspace](https://servicenow-prod.fluidtopics.net/gRUo~wiEmUoI46RXZduGlw "The OT Asset Workspace is the intuitive and streamlined user interface of the OT Asset Management application to manage your Operational Technology (OT) and Operational Equipment (OE) assets."). The model_admin role includes the mode_manager sub-role.

## About this task

Hardware and consumable models with a status of Fully Normalized, Partially Normalized, Manufacturer Normalized, or Manually Normalized can be reverted.

## Procedure

1. Navigate to a normalized hardware or consumable record.

   | Interface | Action |
   | Core UI | * For hardware models, navigate to AllProduct CatalogProduct ModelsHardware models. * For consumable models, navigate to AllProduct CatalogProduct ModelsConsumable models. {#revert-norm-ham__ul_c51_ksg_ywb} |
   | Hardware Asset Workspace | * For hardware models, navigate to AllHardware Asset WorkspaceModel managementHardware models. * For consumable models, navigate to AllHardware Asset WorkspaceModel managementConsumable models. {#revert-norm-ham__ul_ec5_ctg_ywb} |
   |-|-|

   {#revert-norm-ham__choicetable_dsq_fhg_ywb}
2. Select a hardware or consumable model record that is already normalized.
3. Select Revert Normalization and select one of these options in the confirmation message:
   * To mark your confirmation and proceed with reverting model normalization, select Proceed.
   * To dismiss the model normalization revert, select Cancel.
   {#revert-norm-ham__choices_dsn_clh_mhc}
{#revert-norm-ham__steps_ul1_mfg_ywb}

## Result

After the revert normalization process is complete, the following changes take place:

* All the normalized fields present in the model are reverted and the normalization status changes to Match not Found.
* Fields are reset to their original values and any rule associated with the model is deactivated.
* After deactivation of the rule, revert normalization is run on all models that were normalized using that rule before.
* The deactivated rule can no longer normalize any more models. The deactivated rule can't be reactivated. It's a one-time procedure.
* The Revert Normalization option on the model record is replaced with the Normalize option.
{#revert-norm-ham__ul_dyg_hnr_wtb}

*[\>]: and then