---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Request a hardware asset refresh

# Request a hardware asset refresh through Zero Touch Refresh {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.

## Before you begin

Role required: none

## Procedure

1. Navigate to AllService CatalogAsset Lifecycle.  
   If the Asset Lifecycle category isn't available in the service catalog, contact your administrator.
2. On the Asset Lifecycle page, select Zero Touch Refresh.
3. On the form, fill in the fields.  
   {#create-zero-touch-refresh-request__table_zmv_y5b_pxb__entry__2}

   | Field | Description |
   |-|-|
   | Asset | Hardware asset that you own that you want to refresh. If you select an asset that is not eligible for refresh, a message stating that approvals will be requested is displayed. An approval request is then automatically sent to the asset manager. |
   | Replacement model | Asset model with which you want to replace the hardware asset. The list shows the refresh models based on the model of the hardware asset that you selected and the location of the asset. If the location of the asset isn't specified in the asset record, the location of the requester is considered. |
   [Table 1. Zero Touch Refresh form]

   {#create-zero-touch-refresh-request__table_zmv_y5b_pxb}
4. Determine where the replacement asset should be sent.

   | Shipping location | Action |
   | Your location | In the Refresh method field, select Ship. Note: The form shows your contact details such as your address and phone number. You can change your contact details if necessary. |
   | Stockroom | 1. In the Refresh method field, select Pickup. 2. In the Pickup location field, select the location of the stockroom from which to collect your new asset. Note: The Locations list shows all the stockroom locations in your country. {#create-zero-touch-refresh-request__ol_qp1_bw2_yxb} |
   |-|-|

   {#create-zero-touch-refresh-request__choicetable_g14_wv2_yxb}
5. Confirm the shipping address choice by selecting the acknowledge check box at the bottom of the Zero Touch Refresh form.
6. Select Submit.
7. **Optional:** View the status of your Zero Touch Refresh request by navigating to AllSelf-ServiceMy Requests.

## Result

Your Zero Touch Refresh request is successfully submitted.
**Related tasks**   

* [Configure replacement models for a refresh model](https://servicenow-prod.fluidtopics.net/N13Bu2UMn4SRGmrOYTVjTQ "Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.")
* [Fulfill a Zero Touch Refresh Fulfillment Request](https://servicenow-prod.fluidtopics.net/zXD~wEbGSFpc36agNbTsfQ "As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.")
* [Process a Zero Touch Refresh request](https://servicenow-prod.fluidtopics.net/T4qOIDQLOrNvwSdi3JzrGQ "Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.")
* [Acknowledge receipt of an asset on a mobile device](https://servicenow-prod.fluidtopics.net/4j0H1cP_aagbCPcjI8D7oA "As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.")
* [Acknowledge receipt of an asset through the Core UI](https://servicenow-prod.fluidtopics.net/sNSFils_KgDFw1XTwflmdw "As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.")

*[\>]: and then