---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Pause a task using the Mobile Agent application

# Pause a task using the Mobile Agent application {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Record a break from a work order task or asset task in the Mobile Agent application if you're not continuing to work on it. Resume the task when you start working on it again. The system automatically tracks and calculates the actual time taken to complete the task
even though the work was interrupted.

## Before you begin

The work.management.allow.auto.timecard system property must be enabled for the time cards to be automatically created when you start working on a task.  
Role required:

* To work on a work order task: wm_agent and sn_eam.enterprise_asset_technician
* To work on Pick Up Asset task: sn_eam.enterprise_asset_technician
{#pause-task-mobile-agent-app__ul_wsp_4xt_szb}

## Procedure

1. From your mobile device, launch the Mobile Agent application.
2. On the navigation bar at the bottom of the screen, tap the My Tasks tab.  
   The home screen of the My Tasks application opens with the first few tasks in the list of tasks assigned to you displayed.
3. If the task you want to pause isn't displayed, tap See all.
4. **Optional:** Filter or sort the task view.
   * To filter your tasks, tap the Filter icon ![]() and enter the values to use as a filter in the Due Date, Asset, Location, or Priority fields.
   * To sort your tasks, tap the Filter icon ![](), tap Sort by, and select the fields by which to sort your tasks.
   {#pause-task-mobile-agent-app__choices_abt_qvg_wzb}
5. Tap the task record that you want to pause.
6. Tap the more actions icon ![]() at the top right corner of the screen and then tap Pause work.  
   On the Details tab, the Close complete option changes to Resume work.
7. Tap Resume Work when you're ready to work on the activity again.

## Result

Each time you pause or resume work on the task, the actual time you worked on the task is automatically calculated. An entry for the time worked is created in the Time worked time card.
**Related tasks**   

* [Record time worked for a task manually using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/TL4zlhuIWvcRuHLE5pvk0g "Record time worked on a work order task or asset task manually and provide any additional comments on the task using the Mobile Agent application.")