---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Copy user or device allocations

# Copy user or device allocations {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Copy user or device allocations from one entitlement to the other.

## Before you begin

Copy allocations from a source entitlement to a target entitlement to renew expired entitlements or add a new maintenance. Additionally you can also copy allocations while creating entitlements that require the same
allocations as in another entitlement.

The entitlement from which you want to copy the allocations is referred to as the source entitlement. The entitlement to which you want to copy the allocations is referred to as the target entitlement.

User allocations can be copied to only entitlements that support user allocations. Similarly, device allocations can be copied to entitlements that support device allocations. For details on license metrics, see [Software license metrics](https://servicenow-prod.fluidtopics.net/R8z4XEHRxfLpGg0dQumEDw "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations.").

If the selected user or device is already allocated in the target entitlement, the quantity of that allocation is incremented.  
Prior to copying allocations, ensure that the following prerequisites are met:

* The target entitlement has enough allocations available. The Copy allocations button only appears when the allocations available on the entitlement is greater than zero. An error occurs if the number of allocations being copied exceeds the number of available allocations in the target entitlement
* The target entitlement is in Build, In use, or On order state.
* The target entitlement has enough available rights.
{#copy-allocations__ul_g1m_w1n_2yb}

Role required: sam_admin or sam_user.

## Procedure

1. Navigate to Software Asset WorkspaceLicense operationsSoftware entitlements.
2. Open the target entitlement in which you want to copy the user or device allocations.
3. Select the appropriate allocations related list (User Allocations or Device Allocations).
4. Select Copy allocations.  
   The details of the target entitlement such as allocations available, license type, active rights appear at the top of the page.
5. Select the entitlement from which you want to copy the allocations from in the Source entitlement list.  
   All the details of the source entitlement such as license metric, metric group appear on the Details page.
6. Select the Source allocations related list and select an allocation.  
   Allocations can only be copied one at a time. Repeat the process for each allocation.
7. Select Submit.  
   If the copy allocation process is successful, then Submit gets disabled. A message informs you that the copy of allocations is being processed. You can check the status by clicking the link in
   the message.

   The link takes you to the Software Asset Job Results \[samp_job_log\] table. Use the Name column to search for the job log record, titled Copy Allocations to \< \>, where the angle brackets refer
   to the display name of the target entitlement.
**Related tasks**   

* [Create device allocation](https://servicenow-prod.fluidtopics.net/jF5pj_ydy9dFpOJ1ggrSHQ "Create a device allocation for a software entitlement to specify devices that have been granted rights.")

*[\>]: and then