---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Supporting information

# Supporting information for ServiceNow Otto for Hardware Asset Management (HAM) {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Get a quick overview of the important information related to the ServiceNow Otto for Hardware Asset Management (HAM) application.

## Supported versions {#supporting-info-now-assist-ham__section_csn_3ps_y2c}

The ServiceNow Otto for HAM application is supported starting with the Yokohama Patch 4 release.

## Supported user interfaces {#supporting-info-now-assist-ham__section_znc_pps_y2c}

You can access the agentic workflow included in the ServiceNow Otto for HAM application through the ServiceNow Otto panel in the Hardware Asset Workspace.

## Application information {#supporting-info-now-assist-ham__section_ynj_tqs_y2c}

Activate the ServiceNow Otto for Hardware Asset Management (HAM) store application (sn_now_assist_ham) to use the agentic workflow.  
This store application has the following dependencies:

* Hardware Asset Management (com.sn_hamp)
* ServiceNow Otto for Platform (com.sn_genai_platform)
* AI Agents for IT Asset Management (com.sn_itam_aia)
{#supporting-info-now-assist-ham__ul_eyn_xdm_f2c}  
Activate the applications in the following order:

* Hardware Asset Management (com.sn_hamp)
* ServiceNow Otto for Platform (com.sn_genai_platform)
* AI Agents for IT Asset Management (com.sn_itam_aia)
* ServiceNow Otto for Hardware Asset Management (HAM) (sn_now_assist_ham)
{#supporting-info-now-assist-ham__ul_emc_nfm_f2c}