---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Platform Analytics Solution for Software Asset Management classic

# Platform Analytics Solution for Software Asset Management classic {#software-asset-mgmt-content-pack__phContentPackAppName}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

This Platform Analytics Solution contains preconfigured dashboards. These dashboards contain actionable data visualizations that help you improve your business processes and practices.

## Enabling the Performance Analytics Solution

Use the Performance Analytics widgets on the dashboard to visualize data over time, analyze your business processes, and identify areas of improvement. With solutions, you can get value from Performance Analytics for your application with minimal setup.  
Note:  
Solutions include some dashboards that are inactive by default. You can activate these dashboards to make them visible to end users according to your business needs.

For unlimited access to all features of this Platform Analytics Solution, purchase a Performance Analytics subscription. For more information, see [Activating your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US).

The Performance Analytics - Content Pack - Software Asset Management classic is enabled automatically when
ServiceNow activates Software Asset
Professional on your instance.

## Domain separation and 'Run As' user {#software-asset-mgmt-content-pack__section_mrw_rgg_zgb}

In some solutions, System Administrator is the Run As user for data
collection jobs in the Platform Analytics Solutions. In other solutions, the
Run As user for data collection jobs is left blank. Verify that the
Run As user exists on the instance, and that this user has the
appropriate level of access. An inappropriate Run As user can cause
errors or limit the data that is collected. This setting only has an effect if domain
separation is enabled.{#software-asset-mgmt-content-pack__p_ix2_nfg_h1c}
* **[Software Asset Analytics dashboard](https://servicenow-prod.fluidtopics.net/u1AeXjnuWSKnnOB5Ngu6mQ)**   
  View true-up costs and license, compliance, and removal summaries trend charts on the Software Asset Analytics dashboard integrated with Performance Analytics.
* **[Software Asset Management dashboard](https://servicenow-prod.fluidtopics.net/N3moOYCmDiZoV~xPfCe6xQ)**   
  View true-up costs, optimization results, and compliance trend charts on the Software Asset Management dashboard.
* **[Normalization and Content Service dashboard](https://servicenow-prod.fluidtopics.net/r9IUzh3_MI~k68EeLc_bSQ)**   
  View normalization trend charts on the Normalization and Content Service dashboard integrated with Performance Analytics.
* **[Engineering License Overview dashboard](https://servicenow-prod.fluidtopics.net/FC0Tqr~fS_K4bzl8PfY2_g)**   
  Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering License Overview dashboard.

**Related topics**   

* [Activate your Performance Analytics subscription](https://www.servicenow.com/docs/access?context=c_PremiumPerformanceAnalytics&version=australia&pubname=australia-now-intelligence&ft:locale=en-US)