---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Use HAM advisor

# Using CMDB success advisor for HAM {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

As a CMDB administrator, you can use the Hardware Asset Management (HAM) dashboard in CMDB success advisor to keep hardware asset data accurate and aligned with data quality guidelines.
The ServiceNow®
CMDB success advisor is a scoped application that drives business outcomes for targeted business products. To learn more, see [CMDB success advisor](https://www.servicenow.com/docs/access?context=cmdb-sa&version=australia&pubname=australia-servicenow-platform&ft:locale=en-US).

1. [CMDB success advisor for HAM setup](https://servicenow-prod.fluidtopics.net/15hJ_fACSd5FdqTFjNgaCQ "Use the CMDB success advisor application to configure and manage the CMDB success advisor for Hardware Asset Management (HAM).").

   Set up the CMDB success advisor for HAM.
2. [Monitor CMDB data quality for HAM](https://servicenow-prod.fluidtopics.net/Ek~bqfjtN0AE7X~KBix2Gw "The CMDB success advisor for HAM dashboard enables CMDB administrators to identify and address data quality issues specific to HAM in the Configuration Management Database (CMDB).").

   Identify and address data quality issues specific to HAM in the CMDB.
3. [Improve CMDB data quality for HAM](https://servicenow-prod.fluidtopics.net/QQauoQufD5tAe4~gb~3mLQ "The Remediation actions panel available for a chart in the CMDB success advisor dashboard for Hardware Asset Management (HAM) suggests targeted actions to improve the overall quality of your Configuration Management Database (CMDB).").

   Use the Remediation actions panel available for a data card in the advisor dashboard for HAM to improve the overall quality of your CMDB.
4. [Analyze data integrations for HAM](https://servicenow-prod.fluidtopics.net/uxlDOy0rxUzRgDIMhU464Q "Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.").

   Improve HAM data coverage by analyzing existing and suggested data integrations, including Discovery patterns and Service Graph Connectors.
5. [Analyze CMDB settings for HAM](https://servicenow-prod.fluidtopics.net/5nWfAC5WFu0BcPlgw0N1IA#cmdb-sa-ham-analyze-settings "Monitor and optimize Configuration Management Database (CMDB) settings that support configuration item (CI) to hardware asset synchronization, life cycle alignment, and Hardware Asset Management (HAM) data quality.").

   Monitor and optimize CMDB settings that support CI-to-asset synchronization, life cycle alignment, and HAM data quality.
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**Related reference**   

* [Hardware Asset Management](https://servicenow-prod.fluidtopics.net/1gFdYP7mmzxsRLe9y9e3AQ "The ServiceNow Hardware Asset Management (HAM) application is a licensable application that on activation provides advanced workflow, automation, and mobile capabilities to maintain your assets.")