---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Hardware Asset Management flow customization

# Hardware Asset Management flow customization {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Customize the flows in some of the Hardware Asset Management features by using the available decision tables.

You can also create a flow using Workflow Studio that suits your requirement. You can then customize the existing flows by using the newly created flow in the readily available decision tables. For example, in the Hardware Refresh module, you can
remove an existing flow, add a new flow or a condition.

Update the associated Decision table entries to trigger the new flow. For more information, see [Update associated Decision tables for HAM flows](https://servicenow-prod.fluidtopics.net/ztktGKNrpL94ZS_4ymybgA "Update associated Decision tables for Hardware Asset Management (HAM) flows to trigger a new or customized HAM flow.").

For the list of readily available decision tables and the associated Hardware Asset Management features that you can update, see [Decision tables for Hardware Asset Management flows](https://servicenow-prod.fluidtopics.net/LFj2nPccY9u2LNSxYMemzg "These readily available decision tables help you customize the flows in some of the Hardware Asset Management features.").