---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

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    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

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bundleId :

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workflow :

    - Technology


---

# Content Service for Software Spend Detection

# Content Service for Software Spend Detection {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Opt in to Software Asset Management
Content Service for Software Spend Transactions to get more accurate predictions in Software Spend Detection by sharing financial
transaction data with the ServiceNow
Content Service team.

Opting in to Content Service for Software Spend Transactions means that you agree to have a
copy of your financial transaction data securely sent to the ServiceNow Content Service team. ServiceNow uses your data only to improve
future publisher and product predictions when importing data into Software Spend Detection. ServiceNow protects all data using the same
policies that protect customer instances.  
Opting-in shares the following data with ServiceNow:

* Vendor name
* Transaction description
* GL account
* Prediction results (Publisher ID, Product ID, Is Software)
{#content-service-spend-detection__ul_jnb_trx_jhb}

Your data is sent anonymously to the Content Service team. Your data isn't linked to any
identifiable information, such as company or instance name. Before importing data, it's your
responsibility to ensure that the fields Vendor name,
Transaction Description, and GL account don't
contain any identifiable information such as company or employee names.

The ServiceNow Content Service team uses
these data points to improve machine learning models used by ServiceNow Artificial Intelligence (AI)
Services. The AI Services are a set of web services that reside within every ServiceNow datacenter. All Software Spend Detection users benefit from
continual improvements to ServiceNow AI
Services, but users who are opted-in to Content Service benefit the most. ServiceNow AI Services learns how to identify
software products and publishers in your transactions that Software Spend Detection previously was not
able to identify. This learning improves the functionality for your future imports.

You can opt out of Content Service at any time. If you opt out, no data from future imports is
sent to the ServiceNow Content Service
team, but your previously shared data is not deleted. If you would like to participate in Content
Service but exclude some transactions from being shared with ServiceNow, you can select the
Exclude from content service check box on those transaction records.