---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Reclamation rules for SaaS and SSO applications

# Reclamation rules for SaaS and SSO applications {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 7 minutes to read

Reclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs.
Reclamation rules define the minimum amount of time for which a subscription must be used. If the subscription doesn't have any activity within a specified time limit, it's added to the list of reclamation candidates.

For each direct integration, the user activity is defined differently. Only one of the listed activities is required to occur within the specified time limit, not all of them.  
Warning:  
Make sure that users don't lose access to their files when their account is reclaimed. Users can't stop their account from being reclaimed unless the Notify user check box is selected on the reclamation rule.

Automatic reclamation is unavailable for some SaaS applications. For these applications, update or remove licenses manually from the application's admin portal.
{#reclamation-rules__table_reclamation-saas-sso__entry__4}

| Application | Activity considered for reclamation | Is reclamation automated? | What happens after auto-reclamation? |
|-|-|-|-|
| [Adobe Cloud](https://servicenow-prod.fluidtopics.net/WuREsO9rsGqUEiX3OeH_~Q "Integrate your Software Asset Management application with Adobe Cloud services to track your software subscriptions and to determine your license compliance.") | Any user activity | No | NA |
| [Adobe Workfront](https://servicenow-prod.fluidtopics.net/JerhIBVKsIjM1j5MrJrmcA#integrate-with-workfront "Integrating your Software Asset Management application with the Adobe Workfront application enables you to track your software subscriptions and to reclaim unused licenses.") | * Create or update projects * Create or update tasks * Create or update issues * Create or update portfolios * Create or update programs * Create or update reports * Create or update filters * Create or update documents * Create or update templates * Create or update expenses {#reclamation-rules__ul_tvq_gwy_gqb} | Yes | Removes the user's access to the Workfront application. The user is no longer allowed to sign in. |
| [Aha!](https://servicenow-prod.fluidtopics.net/IIrzYZMi~qKiZq6RTCtenQ#integrate-with-aha "Integrating your Software Asset Management application with the Aha! service enables you to track your software subscriptions and to reclaim unused licenses.") | User login Note: The analysis period is 60 days. | Yes | Deactivates the account. The user can't log in to the Aha! portal. |
| [Asana](https://servicenow-prod.fluidtopics.net/z_H0IqSqerBLGVQWfeyPPg#integrate-with-asana "Integrating your Software Asset Management application with the Asana application enables you to track your software subscriptions and to reclaim unused licenses.") | * Tasks created * Tasks completed * Subtasks created * Subtasks completed * Assigning tasks or subtasks * Moving tasks or subtasks between projects * Comments added to tasks or subtasks * Story created {#reclamation-rules__ul_gfx_rfw_d5b} | Yes | Deletes the user account. The user can no longer access Asana projects or workspace. Content created by the user remains accessible to other users and the admin can reassign tasks from the Asana dashboard. |
| [Box](https://servicenow-prod.fluidtopics.net/ESJ4mgKfC2JQo0o7Tx~Sgg#integrate-with-box "Integrating your Software Asset Management application with the Box service enables you to track your software subscriptions and to reclaim unused licenses.") | * User login * Any file activity, including 60 actions such as create, edit, delete, share, upload, or download {#reclamation-rules__ul_ynf_gq1_j3c} | Yes | Deletes the user account. All files are moved into a folder in the Box admin account that authenticated the integration. |
| [Calendly](https://servicenow-prod.fluidtopics.net/UphlxT1xaR7woKq1Y43g8w#integrate-with-calendly "Integrating your Software Asset Management application with the Calendly service enables you to track your software subscriptions and to reclaim unused licenses.") | Schedule an event | Yes | Removes the account from your organization. |
| [Confluence Cloud](https://servicenow-prod.fluidtopics.net/gMV~RH_UZw6c6IoJKjCq8A#integrate-with-confluence-cloud "Integrating your Software Asset Management application with the Confluence Cloud application enables you to track your software subscriptions and to reclaim unused licenses.") | Create or update a space, page, blog post, comment, or attachment | Yes | Removes the user from all associated Confluence groups. The user can no longer access the Confluence site, but the content created by the user remains accessible to other users. |
| [Docusign Account level](https://servicenow-prod.fluidtopics.net/38F77tOF3VbAcH2yGfMATw#integrate-with-docusign-account "Integrating your Software Asset Management application with the Docusign service enables you to track your software subscriptions and to reclaim unused licenses.") | Subscription assigned date | Yes | Deletes the account. Docusign admin can access user's files via the Docusign admin portal. |
| [Docusign Organization level](https://servicenow-prod.fluidtopics.net/xFMHE71bot4wyZulN2YStQ#integrate-with-docusign-org "Integrating your Software Asset Management application with the Docusign service at the organization level enables you to track your software subscriptions and envelope consumption data.") | Subscription assigned date | No | NA |
| [Dropbox](https://servicenow-prod.fluidtopics.net/GrWDhDHFAGi94DZAcKVTsg#integrate-with-dropbox "Integrating your Software Asset Management application with the Dropbox service enables you to track your software subscriptions and to reclaim unused licenses.") | * User login * Any file activity, including 60 actions such as create, edit, delete, share, upload, or download {#reclamation-rules__ul_w12_sr1_j3c} | Yes | Deletes the account. All files are moved into a folder (named after deleted user's email) in the Dropbox admin account that authenticated the integration. |
| [Google Workspace](https://servicenow-prod.fluidtopics.net/aQolc~JO6tpJqM22UOBNpA#integrate-with-gsuite "Integrating your Software Asset Management application with the Google Workspace service enables you to track your software subscriptions and to reclaim unused licenses.") | Google Drive and Google Docs :   Any file activity, such as create, edit, delete, upload, download, or synchronize Gmail :   Any email activity, such as read, create, edit, send, or delete | Yes | Deletes the account. All files are moved from Google Drive into a folder (named after deleted user's email) in the Google Workspace admin account. All email messages are deleted when the account is reclaimed. To transfer email messages, use the Google data migration service before reclaiming the account. |
| [GitHub](https://servicenow-prod.fluidtopics.net/azqs4V6UUMZmHGzFu9lz3A "Integrating your Software Asset Management application with the GitHub repository hosting service enables you to track your software subscriptions and reclaim unused licenses.") | * Create a commit comment * Create a Git branch or tag * Delete a Git branch or tag * Fork a repository * Create or update a wiki page * Any issue comment activity, such as create, edit, or delete * Any issue activity, such as open, close, reopen, assign, unassign, label, or unlabel * Any repository collaborator activity, such as editing the collaborator access permissions * Make a private repository public * Any pull request activity, such as open, close, reopen, assign, unassign, review, unlabel, and synchronize * Any pull request review comment activity * Push at least one commit to a repository branch or tag * Any release activity, such as publish or edit * Any sponsorship listing activity * Star a repository {#reclamation-rules__ul_dbq_1q4_wnb} | Yes | GitHub Enterprise Server :   Suspends the account. All issues, comments, repositories, gists, and other data created by the user are preserved. GitHub Enterprise Cloud :   Removes the account from all enterprise organizations. Restoring membership within three months of reclamation restores the user access to private forks of your organization. |
| [GoTo](https://servicenow-prod.fluidtopics.net/4B4yGytbREZ2_emfMOkfqg#integrate-with-goto "Integrating your Software Asset Management application with GoTo applications enable you to track your software subscriptions and reclaim unused licenses.") | GoToMeeting :   Host a meeting GoToWebinar :   Host a webinar or meeting GoToConnect :   Call using a GoToConnect line | Yes | Reclaiming a product license from a GoTo user account removes the user's access to that product. Without a license, users can't sign in to the product. If all product licenses are reclaimed, the account is automatically suspended, preventing sign-in to any products. |
| [Jira Software](https://servicenow-prod.fluidtopics.net/6uvRAGdP4EGyvR0Sore6Vg "Integrating your Software Asset Management application with Atlassian Jira Software Cloud enables you to track your software subscriptions and to reclaim unused licenses.") | * Create an issue * Comment on an issue * Update a comment on an issue * Activities in the following categories: * Auditing * Project changes * Permission changes * Workflow changes * Notification changes * Custom field changes * Advanced Roadmaps changes {#reclamation-rules__ul_en5_dls_vxb} {#reclamation-rules__ul_hzj_nzp_tjb} | Yes | Removes the user from all associated Jira groups. The user can no longer access the Jira site, but the content created by the user remains accessible to other users. |
| [Looker](https://servicenow-prod.fluidtopics.net/TXcQk4hYULbc90PPmgbZCA#integrate-with-looker "Integrating your Software Asset Management application with Looker, a Google Cloud application that enables you to track your software subscriptions and to reclaim unused licenses.") | User's last login | Yes | Removes the user's access to Looker, preventing sign-in. Usage history and personal content are retained. |
| [Microsoft 365](https://servicenow-prod.fluidtopics.net/~F~fz_~FgvbYkcYkeXzbAg "Integrating the Software Asset Management application with the Microsoft 365 service enables you to track your software subscriptions and software usage to determine license compliance and act on optimization opportunities.") | Any user activity | Yes | Removes the user's access to the application, associated plans, and services. If a user has access to an application through a group membership, reclaiming the subscription removes the user from the group and revokes access to the subscription and its associated plans. |
| [Microsoft Dynamics 365 and Power Apps](https://servicenow-prod.fluidtopics.net/1zveYkyMP1~QpVqE~RwUSw#integrating-with-microsoft365 "Integrating your ServiceNow instance with the Microsoft Dynamics 365 and Power Apps service enables you to track your software subscriptions and to reclaim unused licenses.") | Create or update the following records in Dynamics 365: * Common entities * Account * Contact * Goal * Product * User * Phone Call * Task * Letter * Email * Appointment * Fax * Custom Activities {#reclamation-rules__ul_cvw_1qt_bdc} * Sale-related entities * Competitor * Opportunity * Invoice * Order * Quote * Account * msdyn_relationshipinsightsunifiedconfig * msdyn_relationshipanalyticsmetadata * Lead {#reclamation-rules__ul_gqj_mqt_bdc} * Customer Service entities * Case * Contract * Queue * Service entity activity * Incident {#reclamation-rules__ul_g5t_yqt_bdc} {#reclamation-rules__ul_f4t_hwv_lqb} | No | NA |
| [Miro](https://servicenow-prod.fluidtopics.net/lf_DoVmFqh~OEmbPUSIWKw#integrate-with-miro-enterprise "Integrating your Software Asset Management application with the Miro Enterprise application enables you to track your software subscriptions and to reclaim unused licenses.") | Access or update a board | Yes | Removes user's access to Miro, preventing sign-in. |
| [monday.com](https://servicenow-prod.fluidtopics.net/1TfeXm9AyWdV9WOucDSA0g#integrate-with-monday "Integrating your Software Asset Management application with monday.com enables you to track your software subscriptions and to reclaim unused licenses.") | * Any board activity, such as create, add or remove a note, add or remove a user, and delete * Any item activity, such as add, edit, duplicate, and delete * User's last login {#reclamation-rules__ul_y3v_4pr_gpb} | No | NA |
| [PagerDuty](https://servicenow-prod.fluidtopics.net/__F~9Jgr0zr3E1Lkp0wjGw#integrate-with-pagerduty "Integrating your Software Asset Management application with the PagerDuty application enables you to track your software subscriptions and to reclaim unused licenses.") | Be on an on-call schedule | Yes | Deletes the account. |
| [Rally](https://servicenow-prod.fluidtopics.net/4ODJZanPaX_2kVTBWqhUWQ#integrate-with-rally "Integrating your Software Asset Management application with the Broadcom Rally application enables you to track your software subscriptions and to reclaim unused licenses.") | * User's last login * Last activity time {#reclamation-rules__ul_i5v_qmh_lrb} | Yes | Removes the user's access to Rally, preventing sign-in. |
| [Roadmunk](https://servicenow-prod.fluidtopics.net/xFa3580ZRzXODLfZwheiAA#integrate-with-roadmunk "Integrating your Software Asset Management application with the Roadmunk application enables you to track your software subscriptions and to reclaim unused licenses.") | * User login * Archive or restore roadmaps {#reclamation-rules__ul_nkf_qns_2qb} | Yes | Deactivates the user. |
| * [Salesforce CRM](https://servicenow-prod.fluidtopics.net/fvclJl7FVmcbNxz1mOqn6g#integrate-with-salesforce-crm "Integrating your Software Asset Management application with the Salesforce customer relationship management (CRM) services enable you to track your software subscriptions and to reclaim unused licenses.") * [Salesforce Marketing Cloud](https://servicenow-prod.fluidtopics.net/3a9K0fT~71cVjHQs7YlP1g "Integrating your Software Asset Management application with the Salesforce Marketing Cloud service enables you to track your software subscriptions and to reclaim unused licenses.") {#reclamation-rules__ul_ymq_tsn_41c} | Last activity | Yes | Deactivates the user. |
| [SAP Ariba](https://servicenow-prod.fluidtopics.net/WKxs1iPRBrcsh7MSGXnGxw#integrate-with-ariba "Integrating your Software Asset Management application with the SAP Ariba application enables you to track your software subscriptions and reclaim unused licenses.") | User's last login | No | NA |
| [SAP SuccessFactors](https://servicenow-prod.fluidtopics.net/_OIUMj8GZe~YZwfbvHfmcQ#integrate-with-successfactors "Integrating your Software Asset Management application with the SAP SuccessFactors application enables you to track your software subscriptions and to reclaim unused licenses.") | User login | Yes | Deactivates the account. |
| [SAP S/4HANA](https://servicenow-prod.fluidtopics.net/SOeuLrF5okzueMdJdsywkw#integrate-with-hana "Integrating your Software Asset Management application with the SAP S/4HANA Public Cloud application enables you to track your software subscriptions and optimize licenses.") |   | No | NA |
| [Slack Enterprise](https://servicenow-prod.fluidtopics.net/CqhZNDi1xVLDLFumXwv~hA#integrate-with-slack "Integrating your Software Asset Management application with the Slack application enables you to track your software subscriptions and reclaim unused licenses.") | User login | Yes | Deactivates the user. Messages and files are saved, but the user is removed from all channels and signed out of workspaces, and can't sign back in. |
| [SmartRecruiters](https://servicenow-prod.fluidtopics.net/qt_YUbRTZXE1fvawbSAgDw#integrate-with-smartrecruiters "Integrating your Software Asset Management application with the SmartRecruiters application enables you to track your software subscriptions and deactivate stale users. The reclamation flow deactivates only the users’ access. The reclamation flow does not affect the subscription cost because SmartRecruiters is not priced based on the number of users.") | Any user activity, such as create a job or a job ad. | Yes | Removes access to the application. For example, you might want to reclaim the accounts of users who aren't actively using the application or who have quit the organization. |
| [Smartsheet](https://servicenow-prod.fluidtopics.net/was8ROz3ughXeHat6YVNSg#integrate-with-smartsheet "Integrating your Software Asset Management application with the Smartsheet application enables you to track your software subscriptions and to reclaim unused licenses.") | User's last activity For the list of activities, see [Event Reporting Reference](https://smartsheet-platform.github.io/event-reporting-docs/). | Yes | Removes the user from your organization account, downgrading them to a free collaborator with read-only access to the reports, sheets, sights, workspaces, and shared templates that haven't been transferred to other users. |
| [Single Sign-on (SSO) subscriptions](https://servicenow-prod.fluidtopics.net/IMOa3sVowp~p4HWumi~K~w "Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications.") | Unused subscriptions or subscriptions with limited to no activity. | Yes | Depends on the specific application's integration and configuration. |
| [SurveyMonkey](https://servicenow-prod.fluidtopics.net/Yv8YGRZ40r2qdaDaUFUWTQ#integrate-with-surveymonkey "Integrating your Software Asset Management application with SurveyMonkey application enables you to track your software subscriptions and to reclaim unused licenses.") | * User login or logout * Update a group name * Add or delete a member * Update the group member type * Create or resend an invite * Create or update a permission * Create or update a shared view * Create or download an export * Update or delete a respondent * Create or delete grant information * Any survey information activity, such as create, delete, copy, update, and transfer * Any collector information activity, such as create, delete, and update {#reclamation-rules__ul_gg3_dck_bpb} | No | NA |
| [Tableau Cloud](https://servicenow-prod.fluidtopics.net/V~hcPrUu2zJEgnPW9ujIKw#integrate-with-tableau-cloud "Integrating your Software Asset Management application with the Tableau Cloud application enables you to track your software subscriptions and to reclaim stale licenses.") | User login | Yes | Removes the user from a site only if they don't own content. If they own content, their site role changes to Unlicensed and they are removed from groups, but not completely from the site. |
| [Trello](https://servicenow-prod.fluidtopics.net/a7QTvKcyphxACppEmhJ~NA#integrate-with-trello "Integrating your Software Asset Management application with the Trello service enables you to track your software subscriptions and to reclaim unused licenses.") | User login Note: The analysis period is 60 days. | Yes | Removes user's access to enterprise content or features. You can log in but can't access previously accessed boards and cards. |
| [Webex](https://servicenow-prod.fluidtopics.net/3H_mxmnkmoJay_T0zYvOkA#integrate-with-webex-apps "Integrating your Software Asset Management application with Cisco Webex applications enable you to track your software subscriptions and reclaim unused licenses.") | Webex Training :   Host a training Webex Events :   Host an event Webex Support Session :   Host a support session Webex Meetings :   Host a meeting Webex Teams : * Send or update messages * Upload a file * Create or update team space memberships {#reclamation-rules__ul_ixd_pvm_3qb} | Yes | Removes the user's access to the specific product. The user can still access other Cisco Webex products and free licenses. |
| [Workplace from Facebook](https://servicenow-prod.fluidtopics.net/b3C0GcJ619JlJDVqAxQ4MQ#integrate-with-workplace "Integrating your Software Asset Management application with the Workplace from Facebook application enables you to track your software subscriptions and reclaim unused licenses.") | * Create, update, or view a post in a Workplace group. * Comment on a post in a Workplace group. * Send messages in the Workplace. * Create or update a Workplace Knowledge Library category. * Comment on a Workplace Knowledge Library category. * Create a public event in the Workplace community. {#reclamation-rules__ul_pf4_gmp_sqb} | Yes | Removes the user's access to Workplace. Account is deactivated, preventing login. Posts, comments, and messages remain available. |
| [Zendesk](https://servicenow-prod.fluidtopics.net/yCFD3J_L3bYkXKZYXgZyBw#integrate-with-zendesk "Integrating your Software Asset Management application with the Zendesk application enables you to track your software subscriptions and to reclaim unused licenses.") | User login | Yes | Removes user's access to the Zendesk application, preventing sign-in. |
| [Zoom](https://servicenow-prod.fluidtopics.net/cBsPA5JQfMzmzNB1XBxlIQ#integrate-with-zoom "Integrating your Software Asset Management application with the Zoom service enables you to track your software subscriptions and to reclaim unused licenses.") | * Host a meeting * Host a webinar {#reclamation-rules__ul_lcr_yhx_ywb} | Yes | * If the user has Zoom Pro account, they're downgraded to Zoom Basic. * If the user has Zoom Basic account, their license is removed. All cloud-recorded meetings are deleted, but the locally saved recordings aren't affected. * If the user has Zoom Webinar, the Zoom Webinar license is removed. {#reclamation-rules__ul_vyw_z2s_djc} |
[Table 1. User subscription reclamation]

{#reclamation-rules__table_reclamation-saas-sso}
**Related reference**   

* [Reclamation rules for Adobe integration](https://servicenow-prod.fluidtopics.net/OBGvwrlZv1zfBR3Jslj63Q "Reclamation rules for Adobe integration set the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, the Software Asset Management application marks the subscription as a potential reclamation candidate.")
* [Reclamation rules for Microsoft 365 integration](https://servicenow-prod.fluidtopics.net/wWqEtGl1QRJK_oUmrsLpvw "Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.")