---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software Asset Management migration

# Software Asset Management
migration {#ariaid-title1}

* Release version: Australia
* 
* Updated August 19, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Migrate from the Software Asset Management plugin (ITSM Software Asset Management
feature of Asset Management) to the Software Asset Management application to take
advantage of more powerful features. Manual actions by the customer are required after plugin
activation.

After automatic changes are performed during plugin activation, successful migration from the
Software Asset Management (com.snc.software_asset_management) plugin to the Software Asset Management Professional (com.snc.samp)
plugin requires a [manual
procedure](https://servicenow-prod.fluidtopics.net/Mc5MKHvRd~gzFSvgZzCH2A "When migrating from the Software Asset Management plugin (ITSM Software Asset Management feature of Asset Management) to the Software Asset Management application, further actions are required by the customer after plugin activation to ensure successful migration of customized forms and lists.") to be performed by the customer.

Customizations to forms and lists may need to be manually overwritten by the customer after
plugin activation. In addition, certain fields in software models, software entitlements,
user/device allocations forms require manual configuration by the customer after plugin
activation.

## Automatic changes {#c_SAMMigration__section_i1l_2by_yz}

The Software Asset Management Professional (com.snc.samp) plugin performs these automatic changes:

* Tables
  * Table labels renamed{#c_SAMMigration__table_kn3_h25_lz__entry__3}

    | Table | Original Label | New Label |
    |-|-|-|
    | \[alm_license\] | Software License | Software Entitlement |
    | \[alm_entitlement_user\] | User Entitlement | User Allocations |
    | \[alm_entitlement_asset\] | Device Entitlement | Device Allocations |
    [ ]

    {#c_SAMMigration__table_kn3_h25_lz}
  * Adds new tables and script includes.
  * Adds any string value in the Software Entitlements License key field to the License Key \[samp_sw_license_key\] table
  {#c_SAMMigration__ul_fjc_tf5_lz}
* Field names and values
  * Inference mandatory field

    For software models that have
    suite components (to bundle software models), the Inference mandatory field value in the Software Suite \[cmdb_m2m_suite_model\]
    table is transferred to a new Mandatory field
  * Rights field

    The Software Entitlements (formerly Software
    Licenses) Rights field value in the License Entitlements
    \[alm_entitlement\] table is transferred to a new Purchased rights field, and name changed from Rights to
    Active rights
  * The Software model field for a software entitlement allocation (Software Entitlement \[alm_license\] table) is automatically set to the software model on the entitlement (License Entitlements \[alm_entitlement\] table)
  * The quantity for a software entitlement allocation (License Entitlements \[alm_entitlement\] table) is set to 1 unless there are multiple allocationsIf
    there are multiple software entitlement allocations for the same user or device,
    the allocations are aggregated into one record, the quantity is set to the count
    of aggregated records, and duplicate allocations are not allowed.

  {#c_SAMMigration__ul_zfz_rp5_lz}
* Forms and lists  
  Software Models, Entitlements (formerly Software License), Discovery Models, and Software Installations form and list layouts are modified to fit the new application  
  Note:  
  Any customizations to these forms and lists must be manually overwritten after plugin activation.
* Functionality{#c_SAMMigration__table_y2q_14x_c1b__entry__2}

  | Functionality | Description |
  |-|-|
  | License and software counters | The scheduled job trigger for SAM License Counters is changed to None so that it is deactivated, and software counters are disabled. |
  | Auto-match functionality | The auto-match functionality, which attempts to match a discovery model to a corresponding software model, is deactivated. |
  | Navigation menu | The navigation menu for the Software Asset Management (com.snc.software_asset_management) plugin is deactivated and renamed. |
  | Business rules | Legacy business rules applied to discovery models are disabled. |
  [Table 1. Functionality disabled]

  {#c_SAMMigration__table_y2q_14x_c1b}
{#c_SAMMigration__ul_m2b_py4_lz}