--- sourceDocument: Australia Asset Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Complete the Ship task # Complete the Ship task for a defective Device as a Service DaaS asset {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read If you want to perform a replacement or an off-site repair for a defective DaaS asset, you must complete the associated Ship task by having the customer ship the asset to you. If you choose to repair the asset, you must complete the associated Ship task by shipping the asset back to the customer after a successful repair. ## Before you begin Before you can begin the Ship task, you must complete the preceding task. * If you are performing an on-site replacement, you must complete the preceding Evaluate RMA asset task by evaluating the asset and indicating that it must be replaced. For detailed instructions, see [Complete the Evaluate RMA asset task for a defective Device as a Service DaaS asset](https://servicenow-prod.fluidtopics.net/M2_Ur_R7hzNUzWbXWLBPnA "Complete the Evaluate RMA asset task for a defective DaaS asset by evaluating the asset and determining whether you want to repair or replace it."). * If you are performing an off-site repair or replacement, you must complete the preceding RMA assessment task by assessing the asset and indicating that it must be repaired or replaced off-site. For detailed instructions, see [Complete the RMA assessment task for a defective Device as a Service DaaS asset](https://servicenow-prod.fluidtopics.net/wkE3t2e4uEoK~O16rVQCHg "Complete the RMA assessment task for a defective DaaS asset by assessing the asset and determining the action that you want to take on it. You can choose to repair it, replace it, or reject the associated RMA request."). * Before you can ship a repaired asset back to a customer, you must complete the preceding Evaluate asset task by evaluating the asset and verifying that it was repaired successfully. For detailed instructions, see [Complete the Evaluate asset task for a defective Device as a Service DaaS asset](https://servicenow-prod.fluidtopics.net/gYwW2yjS6F0tDz4GAJOKfw "After you repair a defective DaaS asset, complete the Evaluate asset task by evaluating the asset and determining if it can be redeployed."). {#ship-daas-asset-rma-response-order__ul_umk_bvq_bhc} Role required: sn_eam_provider.provider_asset_technician ## Procedure 1. From the Enterprise Asset Workspace, open the Asset operations view. 2. Open the Asset tasks list. | Navigation option | Procedure | | Provider RMA response order | 1. From the navigation menu of the Asset operations view, navigate to ProviderProvider RMA response order. 2. From the list of available RMA response orders, select the order that you want to complete. 3. On the RMA response order record, select the RMA response order lines tab. 4. From the list of available RMA response order lines, select the order line that you want to ship the asset for. Note: You must select an order line that you have already completed the Evaluate RMA asset, RMA assessment, or Evaluate asset task for. 5. On the RMA response order line record, select the Asset tasks tab. {#ship-daas-asset-rma-response-order__ol_mxc_pcp_bhc} | | Provider RMA response order line | 1. From the navigation menu of the Asset operations view, navigate to ProviderProvider RMA response order line. 2. From the list of available RMA response order lines, select the order line that you want to ship the asset for. Note: You must select an order line that you have already completed the Evaluate RMA asset, RMA assessment, or Evaluate asset task for. 3. On the RMA response order line record, select the Asset tasks tab. {#ship-daas-asset-rma-response-order__ol_nxc_pcp_bhc} | | Provider asset tasks | From the navigation menu of the Asset operations view, navigate to ProviderProvider asset tasks. | |-|-| {#ship-daas-asset-rma-response-order__choicetable_lxc_pcp_bhc} 3. From the list of available tasks, select the task number for the Ship task that you want to complete. 4. On the Details tab of the Ship task, fill in the fields. {#ship-daas-asset-rma-response-order__table_xyl_nls_1hc__entry__2} | Field | Description | |-|-| | Due date | Date and time at which you must complete the task. Note: This field is editable only if you are shipping the asset to the customer. | | Shipping carrier | Shipping carrier through which you are shipping the asset. For example, DHL. | | Ship from | Geographic location that you are shipping the asset from. | | Ship date | Date and time at which you shipped the asset. | | Assignment group | Group that the task is assigned to. | | Assigned to | User who the task is assigned to. Note: This field is editable only if you are shipping the asset to the customer. | | Tracking number | Tracking number that you can use to track the status and location of the asset shipment. | | Ship to | Geographic location that you are shipping to asset to. | | Short description | Brief description of the task. | | Description | Detailed description of the task. | | Work notes | Notes about the task that are visible to all users within your organization. | [Table 1. Details tab] {#ship-daas-asset-rma-response-order__table_xyl_nls_1hc} 5. Select Close Task. Note: If you want to save your progress and close the task at a later time, select Save instead. You can return to the task at any time. {#ship-daas-asset-rma-response-order__steps_lfl_lfq_bhc} ## Result * The Ship task closes with an updated state of Closed Complete. * A corresponding shipment record is automatically created for the asset shipment. A reference to the shipment record is populated in the Shipment order field of the Ship task. You can view and manage the shipment record from the Shipments list of the Asset operations view. For detailed instructions, see [View and add enterprise asset shipments](https://servicenow-prod.fluidtopics.net/vYN7enzeJuxOGqbZnVJCEA "Use the Shipments list to view all active enterprise asset shipments from a central location. If an existing shipment doesn’t appear on the list, you can add it manually."). * A corresponding Receive asset task is automatically generated. {#ship-daas-asset-rma-response-order__ul_p3b_2fp_bhc} ## What to do next Complete the corresponding Receive asset task by confirming that the shipped asset was received. For detailed instructions, see [Complete the Receive asset task for a defective Device as a Service DaaS asset](https://servicenow-prod.fluidtopics.net/0Nt3NPPI0qHWvGVa0QHxOg "After a customer ships a defective DaaS asset to you for repair or replacement, or after you ship a repaired DaaS asset back to a customer, complete the Receive asset task by verifying that the asset was received successfully."). *[\>]: and then