---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Fulfill enterprise asset requests manually

# Manually fulfill enterprise asset requests by using the enterprise asset request flow {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

Use the enterprise asset request flow to request, source, and deploy catalog items from the Service Catalog application.

## Before you begin

Before requesting for an enterprise asset, confirm that you have already created a model for that asset in the Enterprise Asset Workspace and published that model to the Service Catalog application.  
Role required:

* catalog_admin
* procurement_admin
* sn_eam.enterptrise_asset_manager
* sys_admin
{#create-eam-assetrequest__ul_xby_qzr_2mb}

## About this task

Create a request for an enterprise catalog item from the Service Catalog application. Associate the catalog item with the Standard Enterprise Asset
Request flow to trigger the flow.

The Workflow Studio application is used to create the Standard
Enterprise Asset Request flow to take you through the process of sourcing,
procuring, and deploying your enterprise catalog items. As the flow takes you
through the various stages, the asset details are automatically updated. You can
open the Standard Enterprise Asset Request flow to view the status of the stages in
the flow.

## Procedure

1. Log in with credentials for the role of catalog_admin and navigate to Service CatalogMaintain Items.
2. Open the enterprise catalog item and in the Flow field, select Standard Enterprise Asset Request.  
   If the Flow field is not visible, add it to the form layout by right-clicking the menu icon and navigating to ConfigureForm layout.
3. Select Save.  
   The Standard Enterprise Asset Request flow is now associated with the enterprise catalog item.
4. Navigate to the Service Catalog application.
5. Login with credentials for the role of sys _admin role and add the Enterprise Assets catalog.  
   The Enterprise Assets catalog is not on the Service Catalog page by default. To add this catalog, select the Add Content icon ![]() beside the search catalog bar and then select Enterprise Assets
6. Login with credentials for the role of sn_eam.enterptrise_asset_manager and select the Enterprise Assets catalog.  
   The Enterprise Assets page opens.
7. Select your catalog item from the list.  
   The catalog item page opens.
8. In the Location field, select the location in which you want to deploy the catalog item.
9. Select Order Now.
10. Log in with credentials for the role of procurement_admin and open the new request.
11. In the Requested Items related list, select the request item.
12. Select the Catalog Tasks related list to view the sourcing task for the request.
13. Open the catalog task and select Source Request.
14. In the Source Request form layout, select Add Transfer Order or Add Purchase Order to source the request via a transfer order or a purchase order.  
    After you procure the catalog item, the Asset pick task is created for the Requested item only if the asset is sourced from the stockroom that has the Asset pick task enabled. Otherwise the Deployment task is created for the Requested item without the Asset pick task. For details, see [Enable the Asset pick task for your stockroom in the Hardware Asset Workspace](https://servicenow-prod.fluidtopics.net/njJF_5SqfuTsAwHqAMAYjg "Enable the Asset pick task for your stockroom so that the task is automatically added to Standard Hardware Asset requests, Hardware Asset Refresh requests, and Sourcing workflow.").
15. Select the Requested items related list and select the requested item.
16. Select the Catalog Tasks related list.
    * If the Pick task is enabled for the source stockroom, complete the Asset pick task first and then complete the Deploy task.
    * If the Pick task isn't enabled,complete the Deploy task.
    {#create-eam-assetrequest__choices_dvd_zf1_4bc}
17. Complete the Asset pick task using the Mobile Agent application.  
    For details on completing this step, see [Manage enterprise asset pick tasks using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/KI9Zj0OHyY7X5AZL6aa~DQ "Work on the Asset pick tasks assigned to you by using the Mobile Agent application.").  
    The Deployment task is created for the requested item.
18. Enter a value in the Assigned to field, and select Deploy Asset.  
    If it's a serialized asset, it's marked as In use state. If it's a consumable asset, it's marked as Consumed state. In the Standard Enterprise Asset Request flow, the action that is associated with deploying the assets is now complete.

*[\>]: and then