---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Software EOL request fields

# Software EOL request fields {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read

Use the Software EOL request form to create a software end of life (EOL) request for software products in your asset estate that are reaching or have reached EOL.

## Software EOL request form {#software-eol-request__section_zdy_r4k_3bc}

{#software-eol-request__table_rhj_z4k_3bc__entry__2}

| Field | Description |
|-|-|
| Number | A unique identifier for the EOL request. |
| Company | Name of the publisher of the software product. |
| Product | Name of the software product. |
| Edition | Edition of the software. |
| Version | Licensable version of the software. |
| Full version | The granular licensable version of the software. |
| Justification | Reason for starting the EOL request on the software. |
| Stage | The stage of the software EOL request. The default stage is Draft. Possible values include: * Draft * Open * Analysis * Action initiated * Completed * Cancelled {#software-eol-request__ul_anb_p1v_vbc} |
| Action initiated | The action taken to manage EOL risk. Possible values include: * Pending * Remove EOL software * Upgrade * Purchase support * Move to Azure * Accept risk {#software-eol-request__ul_vjq_cb5_lbc} |
| Version type | Version type values include: * Version (build version) * Full version (main version) {#software-eol-request__ul_ryf_hb5_lbc} Note: You can manage EOL risk either for a version or full version of a software product. |
| Priority | Priority of the software EOL request. |
| Assignment group | The group from which an individual is selected to complete the software EOL request. |
| Assignment to | The individual assigned to complete the software EOL request, who is selected from the Assignment group. |
| Short description | A brief description of the task. |
| Description | A detailed description of the task. |
| Work notes | Information about how the EOL workflow task is resolved. |
[ ]

{#software-eol-request__table_rhj_z4k_3bc}

## Software EOL tasks tab {#software-eol-request__section_l11_yb1_4bc}

{#software-eol-request__table_ipf_rc1_4bc__entry__2}

| Field | Description |
|-|-|
| Number | A unique identifier for the software EOL task. |
| Name | Name of the software EOL task. |
| Software EOL request | The identifier of the software EOL request. |
| Parent | The identifier of the parent task. |
| State | The state of the software EOL task. The default state is Open. |
| Action | Indicates the action that you can take after deciding an IT strategy. Possible values include: * Remove EOL software: Remove the EOL software product from the asset inventory. * Upgrade: Upgrade to the latest or the supported software version. * Purchase support: Purchase additional support for maintenance. * Move to Azure: Migrate to Microsoft Azure. This action is available only for Microsoft products. * Accept risk: Accept risks associated with the EOL software. {#software-eol-request__ul_jpf_rc1_4bc} This field appears only when the value selected in the Name field is Decide on IT strategy. |
| Priority | Priority of the software EOL task. |
| Assignment group | The group from which an individual is selected to complete the software EOL task. |
| Assigned to | The individual assigned to complete the software EOL task, who is selected from the Assignment group. |
| Short description | A brief description of the task. |
| Description | A detailed description of the task. |
| Notes | Additional information about the EOL task. |
| Work notes | Information about how the software EOL task is resolved. |
[ ]

{#software-eol-request__table_ipf_rc1_4bc}