---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Create a hardware or consumable model

# Create a hardware or consumable model {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 3 minutes to read

To begin tracking your hardware and consumable assets, create a hardware or
consumable model. Then, add lifecycle information to keep track of the lifecycle phase of
your model.

## Before you begin

Role required: admin or asset

## Procedure

1. Navigate to one of the following paths.
   * Product CatalogProduct ModelsHardware Models
   * Product CatalogProduct ModelsConsumable Models
   {#create-hardware-consumable-model__choices_dc1_x2w_gjb}
2. Click New.
3. Complete the following steps if you are adding a hardware model.
   1. On the Hardware Model form, click the Consumable Model Fields section.
   2. Click Save.
   3. To add additional information on the asset, click the [Hardware model details](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A "Find the hardware model details and related list field descriptions.").
   4. To add unit information, click the [Hardware model details](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A "Find the hardware model details and related list field descriptions.").
   5. To link a compatible model, click the [Compatibles](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A#hardware-model-fields__section_ijc_l3c_2jb) and then click Add Compatible.
   6. To add a model substitution, click the [Substitutes](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A#hardware-model-fields__section_ldn_k2x_dkb) and then click Add Substitution.
   7. To manually normalize your hardware model, click the [Normalization
      section](https://servicenow-prod.fluidtopics.net/vMDBxdUbmoY3pksZHef7PA "After you have created your hardware and consumable models, normalize the information of the model.").
   8. To add a configuration item, click the [Configuration Items](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A#hardware-model-fields__section_kct_j5r_cjb).
   9. To add your model to the Product Catalog, click the [Hardware model details](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A "Find the hardware model details and related list field descriptions.").
   10. To publish the model to the Hardware Catalog, click the Publish to Hardware Catalog related link.
   11. To add related assets, click the [Hardware model details](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A "Find the hardware model details and related list field descriptions.").
   12. To add a model component, click the [Model Components](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A#hardware-model-fields__section_rzd_53c_2jb).
   13. To add vendor information to your model, click the [Vendor Catalog Items](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A#hardware-model-fields__section_wb4_53c_2jb) and click New.
   14. To add lifecycle information, click the [Hardware Model Lifecycles](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A#hardware-model-fields__section_n1d_v3c_2jb), click New.  
       If a lifecycle with the same source, lifecycle type, lifecycle phase, and source exits, an error message appears.  
       Note:  
       While you can delete lifecycles that you've added, you can't delete lifecycles that are created from the Hardware Asset Management Content Service.
   {#create-hardware-consumable-model__substeps_ghw_dhw_gjb}
4. Complete the following steps if you are adding a consumable model.
   1. On the Consumable Model form, the [fill in the
      details](https://servicenow-prod.fluidtopics.net/iAy~pl5OLsag6j1Qqp0iFg "Consumable Models form and related list field descriptions.").
   2. Click Save.
   3. To add additional information on the consumable asset, click the [Hardware model details](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A "Find the hardware model details and related list field descriptions.").
   4. To add your model to the Product Catalog, click the [Hardware model details](https://servicenow-prod.fluidtopics.net/T4wSZvMsbEEENhn8z8GX9A "Find the hardware model details and related list field descriptions.").
   5. To add vendor information to your model, click the [Vendor Items related list](https://servicenow-prod.fluidtopics.net/iAy~pl5OLsag6j1Qqp0iFg#consumable-model-fields__section_jjq_pzx_cjb).
   6. To add lifecycle information, click the [Consumable Model Lifecycle related list](https://servicenow-prod.fluidtopics.net/iAy~pl5OLsag6j1Qqp0iFg#consumable-model-fields__section_zvj_qzx_cjb) and click New.  
      If a lifecycle with the same source, lifecycle type, lifecycle phase, and source exits, an error message appears.  
      Note:  
      While you can delete lifecycles that you've added, you can't delete lifecycles that are created from the Hardware Asset Management Content Service
   {#create-hardware-consumable-model__substeps_amk_vfw_gjb}
5. Click Submit.

## Result

The model appears in either the Hardware Model or Consumable Model list.  
Note:  
If you want to exclude this model from the Hardware Asset Management Content Service, select the Exclude from content service option.

## Create a hardware model

You've purchased the ThinkPad T43 and you need to begin tracking the asset.

To begin tracking your asset, add the following information to the Hardware form.
{#create-hardware-consumable-model__table_r1w_1jg_3jb__entry__2}

| Field | Description |
|-|-|
| Manufacturer | Lenovo |
| Name | ThinkPad T43 |
[ ]

{#create-hardware-consumable-model__table_r1w_1jg_3jb}

Click Save.  
The Display name field is updated with the name of the manufacturer and the name of the hardware.Figure 1. Hardware form

Currently, the Lenovo ThinkPad T43 is generally available. Add the lifecycle status
to accurately track the phase of the asset.

Click the Hardware Lifecycle Model related list and click New.
Add the following information to the Hardware Model Lifecycle form.
{#create-hardware-consumable-model__table_tcr_3lg_3jb__entry__2}

| Field | Description |
|-|-|
| Lifecycle type | General Availability |
| Phase start date | 2019-10-08 |
| Phase end date | 2019-10-31 |
[ ]

{#create-hardware-consumable-model__table_tcr_3lg_3jb}

Click Submit.  
The lifecycle is added to the record.Figure 2. Hardware Model Lifecycles

When the general availability phase is over, the ThinkPad T43 will be discontinued.
Add the end of life information to the asset to accurately track the lifecycle.

Click the Hardware Lifecycle Model related list and click New.
Add the following information to the Hardware Model Lifecycle form.
{#create-hardware-consumable-model__table_bwq_fng_3jb__entry__2}

| Field | Description |
|-|-|
| Lifecycle type | End of Life |
| Phase start date | 2019-11-01 |
| Phase end date | 2019-11-30 |
[ ]

{#create-hardware-consumable-model__table_bwq_fng_3jb}

Click Submit.  
The End of Life lifecycle is added to the record and both lifecycle phases are displayed in the Hardware Model Lifecycle related list.Figure 3. Lifecycle phases in the Hardware Model Lifecycles list

## What to do next

After you've added your hardware or consumable models, you can [normalize the data](https://servicenow-prod.fluidtopics.net/vMDBxdUbmoY3pksZHef7PA "After you have created your hardware and consumable models, normalize the information of the model.").

*[\>]: and then