--- sourceDocument: Australia Asset Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # License operations view # License operations view {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 10 minutes to read Use the License operations view in Software Asset Workspace to manage software asset operations. These operations include management of licenses, contracts, discovery, client access, resource value, user subscriptions, content suggestions, software asset success, cloud cost simulation, SAM implementation, IBM ASP, IBM ILMT V2 integrations, and engineering apps integrations. You can access the License operations view by navigating to Software Asset WorkspaceLicense operations. The list view for the software assets on the License operations view shows the total number of records for your organization based on the value specified in the system property SAM Workspace License operations list count limit (sn_sam_workspace.sam_license_operations_list_count). The default value for the record count is set to 5000000. However, the SAM administrator can set the value for the count in the system property as required. If there are less than five million records, then the exact count is shown. If there are more than five million records, then the count is shown as 5000000+. Figure 1. License operations view The License operations view includes the following categories: * Licensing * Software entitlements View the details of the software entitlements that record the terms of your software licenses. You can also create entitlements to enter your license details and allocate purchased rights to users or devices. For more information, see [Create entitlements in workspace](https://servicenow-prod.fluidtopics.net/ZvL7kERffOGQ6dpBU_744w "Create entitlements in the Software Asset Workspace to enter your license details and allocate purchased software rights to users or devices."). * Software models View the details of the software models created and also create a software model. For more information, see [Create a software model in the Software Asset Workspace](https://servicenow-prod.fluidtopics.net/8nCGvpCe77BuCTkn55JKTA "Create a software model in the Software Asset Workspace. Add product details that are used to connect software rights that you purchased with software installations that are discovered on your system."). * Entitlement import View the details of the imported entitlements and also import entitlements at one go. For more information, see [Import bulk entitlements in workspace](https://servicenow-prod.fluidtopics.net/WI6hCjBNE6CNjsN36DfrQA "You can import multiple entitlements at one go in the Software Asset Workspace."). * Entitlement import error View the details on entitlement import errors that are generated while importing software entitlements. For more information, see [Entitlement import error fields](https://servicenow-prod.fluidtopics.net/~ogrxxIVdIifvg_ns3DxPA "Entitlement Import Error form and related list field descriptions."). * Software lifecycle averages Create averages to calculate the End of Life (EOL) and End of Support (EOS) life cycles of your software. For more information, see [Create averages for product life cycles in workspace](https://servicenow-prod.fluidtopics.net/bZ4ovmvCo_vd3okDvPUvAA "Create averages to calculate software End of Life (EOL) and End of Support (EOS) life cycles in the Software Asset Workspace."). * Consumption rules Create consumption rules to restrict license consumption to certain entities within your organization. You must link this rule to one or many entitlements. For more information, see [Create consumption rules](https://servicenow-prod.fluidtopics.net/rb9iNH6jTjgln~IIrgw6Wg "Create consumption rules to restrict license consumption to certain entities within your organization.") and [Link consumption rules to entitlements](https://servicenow-prod.fluidtopics.net/nn0EtG7cy1RniLf4AMPzDw "After you've created a consumption rule, you must link the rule to one or more entitlements."). * Product install condition View the product install condition that accounts for all software model installations for a product during reconciliation. These installation conditions are applicable for the software product and all its components. For example, if you have purchased Microsoft Visual Studio, set  up product installation conditions for using Visual Studio only to consume licenses in your non-production  environment. These same conditions then apply across all software models under Visual Studio, including downgrades and  editions. For more information, see [Create product install conditions](https://servicenow-prod.fluidtopics.net/CS6OUtwSigPpLFE2~mc3wA "Create product install conditions in the Software Asset Workspace that apply across all software models of a product during reconciliation."). * Software installs View the details of software installation such as discovery model, publisher, and reconciliation details. The list view also shows the total number of software installation records for your organization. For more information, see [Software installation fields](https://servicenow-prod.fluidtopics.net/EqvVfSmTj6YL7ic_RPynjw "Software Installation form and related list field descriptions."). {#operations-workspace__ul_plb_fkr_g1c} * Contract - Software contracts Create a software contract to bind agreement between two parties. [Create a contract](https://servicenow-prod.fluidtopics.net/IHtssDTiAvHbBZyVJABC~A "Create a contract with various contract models, which would act as a binding agreement between the two parties."). * Discovery * Discovery models View and update software discovery models that are created when a version of software is discovered in a network environment. For more information, see [Discovery models and software installations](https://servicenow-prod.fluidtopics.net/EdNh2t4aEYTy04pYo4436Q "Software discovery models are automatically created during discovery to identify and normalize the software installed in your environment."). * Software usage View software usage records to track the usage of software products for which you have created reclamation rules. You can also create software usage records manually from third party integrations or Microsoft System Center Configuration Manager (SCCM) integrations. For more information, see [View or create software usage](https://servicenow-prod.fluidtopics.net/Vut92g6eq4ACZmYrU3kpqA "View software usage records to track the usage of software products that you have created reclamation rules for. You can also create software usage records manually from third party integrations or Microsoft SCCM integrations."). * All SAP engines View the monthly engine usage measurements for SAP clients based on the license metric for each engine. * All SAP users View all the discovered users pulled from the SAP systems and their details such as SAP user roles, SAP user active transactions, SAP user activities, and SAP web activities. For more information, see [View SAP users in workspace](https://servicenow-prod.fluidtopics.net/_jtu2yXhoCnt6css~x_lcw "View all the discovered users pulled from the SAP systems in the Software Asset Workspace."). * SAP named user types Create a custom-named user type that can be used with your SAP software entitlement. Creating a custom-named user type enables users to track licenses of their SAP systems. For more information, see [Create a custom named user type in workspace](https://servicenow-prod.fluidtopics.net/Z2AJmBkhNfaDcS7K5D8QqQ "Create a custom named user type that can be used with your SAP software entitlement in the Software Asset Workspace. Creating a custom named user type allows users to track licenses that are specific to their SAP systems."). * SAP price lists Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts of your SAP system. For more information, see [Create custom SAP price lists in workspace](https://servicenow-prod.fluidtopics.net/yj04PtdZjfL0blS~SgvLHg "Create custom SAP price lists so that you can track and manage SAP licenses based on the contracts that are specific to your SAP system."). * SAP USMM rules View SAP User License Measurement (USMM) rules that map roles to the named user type for an SAP client. For more information, see [SAP USMM-based optimization](https://servicenow-prod.fluidtopics.net/9~fub5ytqsuf_Zfc02l4og "Optimize licensing through SAP User License Measurement (USMM) rules that map roles to the Named User Type for an SAP client."). * SSO applications View details related to applications that you can connect through an SSO provider. For more information, see [View SSO applications in workspace](https://servicenow-prod.fluidtopics.net/n7EetTmyWQEPWEkKgzD45A "View details related to applications that you can connect through a SSO provider in the Software Asset Workspace."). * SSO groups View details related to all SSO groups that have access to an SSO application. For more information, see [View SSO groups in workspace](https://servicenow-prod.fluidtopics.net/KsOkl~bsvMwfR1McjUp77g "View details related to all SSO groups that have access to a SSO application in the Software Asset Workspace."). * SSO users View details of all users that have direct access to an SSO application, but not through membership in a group. For more information, see [View SSO users in workspace](https://servicenow-prod.fluidtopics.net/4n0b08D3oG0ffWYTGww8HA "View details of all users that have direct access to a SSO application in the Software Asset Workspace, but not through membership in a group."). {#operations-workspace__ul_l1b_ykr_g1c} * Client access View the details of software client access records. You can also create a record to track and manage the users or devices that are accessing a version of your server software using a client access license (CAL). For more information, see [Create a software client access record in workspace](https://servicenow-prod.fluidtopics.net/MC0vsnc2V0WBXf2gpnT9FA "Add a client access record to track and manage the users or devices that are accessing a particular version of your server software using a client access license (CAL)."). * Resource value View and create Resource value records for the software models. For more information, see [Create a resource value record](https://servicenow-prod.fluidtopics.net/TBz0WQMzMkiiSBLiJaoCmQ "Create a resource value record for each software model for which you want to calculate licensing requirements."). * User subscription * User subscription View the details of the software subscriptions for SaaS and SSO applications. You can also create a software subscription. For more information, see [Create user subscriptions in the workspace](https://servicenow-prod.fluidtopics.net/FDmR9qRQSYophTgK5wFwMg "Create software subscriptions for SaaS and SSO applications for users in the Software Asset Workspace."). * Direct integration profiles View the details of the already created SaaS integration profiles. You can also create an integration profile by selecting the integration type to view software usage and optimize stale licenses. For the supported SaaS applications and procedures, see [Integrate with SaaS applications](https://servicenow-prod.fluidtopics.net/nKzvYL64ylsYLmHIwmr0yw "Create an integration profile to view software usage information and optimize stale licenses."). * SSO integration profiles View the details of the already created SSO integration profiles. You can also create an SSO integration profile by selecting the integration type to view software usage and track user login data for all connected SSO applications, and reclaim unused licenses. For the supported SSO applications and procedures, see [Integrate with SSO providers](https://servicenow-prod.fluidtopics.net/IMOa3sVowp~p4HWumi~K~w "Integrate with a Single Sign-On (SSO) provider to view software usage for all connected SSO applications."). * Subscriptions without user View the list of subscriptions where the User field is empty on the Software Subscription \[samp_sw_subscription\] table. * User resolution rules Create a user resolution rule to map user subscriptions from SaaS applications to the User \[sys_user\] table in ServiceNow AI Platform. For more information, see [Associate a user with subscription records](https://servicenow-prod.fluidtopics.net/nza~CLS_7vBH_HGm1w~qKg "If the User field in the Software Subscription [samp_sw_subscription] table is empty, map the field with an associated user in the User [sys_user] table within ServiceNow AI Platform."). * SaaS feature usage View the event details for each SaaS and SSO integration performed by the users, such as the event ID, event name, last activity, subscription, product, subscription profile, and publisher. For more information, see [Overlapping usage view](https://servicenow-prod.fluidtopics.net/on77XcAk7XWCctaFJwOaHQ "Use the Overlapping usage view in Software Asset Workspace to get insights into the feature level usage and rationalize your SaaS and Single sign-on (SSO) applications."). * Software storage usage View the usage information for various SaaS applications including details on the allocated storage and used storage in bytes that is stored in the Software storage usage \[saas_sw_storage_usage\] table. For more information, see [Software storage usage fields](https://servicenow-prod.fluidtopics.net/EFEKa1LVHTxui1GMLTFR8A "Determine the usage information for SaaS applications for generating downgrade subscriptions."). * CrowdStrike product usage View the list of usages for various CrowdStrike software models and license metrics. Select a record in the list to view its details. * CrowdStrike product workload mappings View the list of CrowdStrike products mapped with the types of workloads they manage (for example, servers, workstations, containers). With workload mapping, you can correctly count license usage and ensure compliance. Select a record in the list to view its details. For more information on creating a new product workload mapping, see [Create a product workload mapping for CrowdStrike products](https://servicenow-prod.fluidtopics.net/TTPoXl0RIqQKBMA1zHKU3g "Create a product workload mapping for your CrowdStrike products for accurately associating specific products with the types of workloads they manage."). * CrowdStrike raw usage View the list of workloads with their metric types. Select a record in the list to view its details. {#operations-workspace__ul_hnb_2lr_g1c} * Content suggestions * Part number suggestions View Content Service suggestions for your custom publisher part numbers (PPN). For more information, see [Custom publisher part numbers (PPN)](https://servicenow-prod.fluidtopics.net/rRBipf7ecYyuLB_EUZUmcw "Propagate changes to entitlements and software models by replacing your custom PPNs and custom discovery maps (DMAPs) with the Software Asset Management Content Service PPNs and DMAPs."). * Normalization suggestions View Content Service normalization suggestion records that are created for discovery models. For more information, see [Normalization suggestions for discovery models](https://servicenow-prod.fluidtopics.net/Srxm~rkHs~XaD2l51k3zqg "Normalization suggestions are created for all manually normalized discovery models. You can accept or reject these suggestions."). {#operations-workspace__ul_u4x_glr_g1c} * Software asset success * Software maturity View the list of Software Asset Management maturity item details. For more information, see [View all maturity items for Software Asset Management](https://servicenow-prod.fluidtopics.net/HNdUzVu_lo_R~A6I~S2ieA "View the maturity of your Software Asset Management (SAM) program to analyze the status of each maturity stage, where each stage shows the number of maturity items completed."). * Success goals Create success goals to track the success of your Software Asset Management application and view the list of created success goals. For more information, see [Create success goals for Software Asset Management](https://servicenow-prod.fluidtopics.net/tAkkWt5ShVtoAXMm2OP26w "Create success goals to track the success of the Software Asset Management application in your instance."). * Success activities Create success activities to track the success of your goals and view the list of already created ones. For more information, see [Create success activities for Software Asset Management](https://servicenow-prod.fluidtopics.net/9vMWA2BlHZztVpBPMcng8Q "Create success activities to track the success of your goals."). * Success categories Create success categories to add categories to your success goal and view the list of already created ones. For more information, see [Create a success goal category for software assets](https://servicenow-prod.fluidtopics.net/S1NrTpkTOds5xreRAxNcjA "Create a success goal category for adding the category to the Software Asset Management success goal."). * All active value builder tasks Create Value builder tasks for publisher packs that aren't being fully used and view the list of already created ones. For more information, see [Create a Value builder task](https://servicenow-prod.fluidtopics.net/2rTG4yYQg4AbyQL~tGBesg "Manually create a Value builder task for publisher packs not being fully utilized in your instance."). * My value builder tasks Create Value builder tasks and view the list of tasks assigned to you. For more information, see [Value builder](https://servicenow-prod.fluidtopics.net/Ml2vysvkzaIrA4rF8aPo_g "Maximize the usage of your Software Asset Management application capabilities by getting insights into integrations, playbooks, and other installations.") and [Create a Value builder task](https://servicenow-prod.fluidtopics.net/2rTG4yYQg4AbyQL~tGBesg "Manually create a Value builder task for publisher packs not being fully utilized in your instance."). {#operations-workspace__ul_kph_3lr_g1c} * Cloud cost simulator - Settings View the simulation settings, that is, the cost of moving your on-premise resources to the cloud environment. You can also create Cloud Cost Simulator settings. For more information, see [Cloud cost simulation](https://servicenow-prod.fluidtopics.net/L2R~X0JHNOx2MLUtRjSqIw "Simulate the cost of moving your on-premise resources to the cloud environment before performing the migration."). * IBM ASP integration * Daily aggregated peak usage View the highest daily sub capacity and full capacity usage of your IBM software products based on the edition, license metric, domain, and region of each product. For more information, see [View the daily aggregated peak usage of your IBM software products](https://servicenow-prod.fluidtopics.net/WeZBp9sQQu2bm4abSFik6w "View the highest daily sub-capacity and full capacity Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) usage for your IBM software products based on the edition, license metric, and region of each product."). * Daily high water mark usage View the breakdown for the highest daily usage of your IBM software products by physical host based on both the edition and license metric of each product. For more information, see [View devices with the highest daily usage of your IBM software products](https://servicenow-prod.fluidtopics.net/3gcw0AalZ_UT5BFGkIv6VA "View the breakdown for the highest daily usage of your IBM software products by physical host based on both the edition and license metric of each product."). * Product classification View the product classifications for all IBM components that are installed in your environment. These product classifications enable you to track and manage licensing for your IBM components. For more information, see [View product classifications for your IBM components](https://servicenow-prod.fluidtopics.net/8Ha32FLV8WQUUhunzcXxsA "View the product classifications for all IBM components that are installed in your environment. These product classifications enable you to track and manage licensing for your IBM components."). * Devices to scan Specify the virtual machine (VM) managers, such as VMware vCenter Servers and IBM Hardware Management Consoles (HMCs), for which you want to track IBM licenses. You can track licenses for IBM software that is discovered within these specified VM managers only. For more information about updating the VM managers, see [Specify VMMs for IBM licenses](https://servicenow-prod.fluidtopics.net/Cta54YgB_nB9F5VP0ZircA "Specify the virtual machine managers (VMMs), such as VMware vCenter Servers and IBM Hardware Management Consoles (HMCs), for which you want to track IBM licenses. You can track licenses for IBM software that is discovered within these specified VMMs only."). * Device settings To improve the accuracy of your IBM license calculations, verify the meta data for the physical hosts that your IBM software is installed on. Update any meta data that is incorrect or out of date. For information about updating meta data, see [Verify the meta data for your IBM hosts](https://servicenow-prod.fluidtopics.net/th0dP0FwUWhW6diONOjpXA "To improve the accuracy of your IBM license calculations, verify the meta data for the physical hosts that your IBM software is installed on. Update any meta data that is incorrect or out of date."). {#operations-workspace__ul_r1k_mlr_g1c} * IBM ILMT V2 integration * Peak consumption by product View the highest sub capacity and full capacity usage of your IBM software products based on the product name and the discovery model. For more information, see [View the peak usage of your IBM software products](https://servicenow-prod.fluidtopics.net/K8HP0SHRkFJKVy7FpX~q4Q "If you are integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, view the highest full capacity and sub-capacity Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) usage for your IBM software products within an aggregated time period of up to 90 days."). * Peak consumption breakdown by device View the breakdown for the highest sub capacity and full capacity usage of your IBM software products by physical host based on the discovered device. For more information, see [View the peak usage of your IBM software products by device](https://servicenow-prod.fluidtopics.net/yw~vS~RMJ9qRT1evW_~1QQ "If you are integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, view the highest full capacity and sub-capacity Processor Value Unit (PVU), Resource Value Unit (RVU), and Virtual Processor Core (VPC) usage for your IBM software products by physical host or virtual machine (VM)."). * ILMT discovered computer View details for the discovered device including the server name, server id, server type, hardware model, hardware serial number, hardware vendor, total processor, and CMDB computer. For more information, see [View the devices that are running your IBM software products](https://servicenow-prod.fluidtopics.net/269S6EpAvbZBgWxOwYLEyQ "If you are integrating with the IBM License Metric Tool (ILMT) or BigFix Inventory using version 2 of the ILMT and BigFix Inventory integration APIs, view the complete list of physical hosts and virtual machines (VMs) that are running your IBM software products."). {#operations-workspace__ul_a14_4lr_g1c} * Engineering apps integration * License server View a list of all the license management servers that OpenLM or Open iT connect with to get data into your ServiceNow instance. Details on license management servers such as the type of the server, the name of the server, the status of the server, and the last connection time are also provided. * Discovered engineering licenses View a list of all the discovered and normalized software for your engineering applications. * Session details View a list of users who are currently using the product. The list shows the number of days and hours being used per user. Select a record in the list to view its details. * Daily peak concurrent usage View a list of simultaneous users or devices accessing a specific application. Concurrent licenses can be floating, token, or network types. For more information, see [Software license metrics](https://servicenow-prod.fluidtopics.net/R8z4XEHRxfLpGg0dQumEDw "License metrics are set in software entitlements and used for reconciliation in various metric groups and software model combinations."). * User denials View a list of users that are denied licenses to products. Select a record in the list to view its details. * Application product map View a list of mappings of the discovered file names to software products for content resolution. * Unrecognized publisher integration map View or create unrecognized publisher-to-subscription integration mappings. You should create these mappings when the content resolver doesn't automatically recognize a specific publisher. For more information, see [Create an unrecognized publisher integration mapping](https://servicenow-prod.fluidtopics.net/YMXLHrGpjvbUg6De0qxb0Q "Create an unrecognized publisher-to-subscription integration mapping for your engineering applications. You can create these mappings when the content resolver doesn't automatically identify a specific publisher."). {#operations-workspace__ul_lf3_g25_whc} * SAM implementation - Published products View the list of software products published in a phase-wise implementation of Software Asset Management. For more information, see [Manage phase-wise Software Asset Management implementation](https://servicenow-prod.fluidtopics.net/R6kB7OqSLi9MQfF7ys7Nsg "Carry out phase-wise Software Asset Management implementation by publishing only on a few software products that you want to manage initially. You can also remove the software products from the published list when you no longer want to manage those products."). {#operations-workspace__ul_bmm_xjr_g1c} *[\>]: and then