Create a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets

Release version: Australia

Updated March 12, 2026

1 minute to read

Create an RMA response order to track and manage the process of repairing or replacing the defective DaaS assets that are associated with an RMA request.

Before you begin

Role required: sn_eam_provider.provider_asset_manager

Procedure

From the Enterprise Asset Workspace, open the Asset operations view.
From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
Select New.

On the form, fill in the fields.

Table 1. Create New RMA response form
Fields	Description
External RMA number	Customer-provided reference number for the RMA request that you want to fulfill. You can use this reference number to track the source of the RMA response order.
DaaS account	DaaS account of the customer who submitted the RMA request. You can use this information to determine which assets are leased to the account.
Contact Email	Email address of the customer who submitted the RMA request.
Delivery address	Address of the customer who submitted the RMA request.
Requested for	Name of the customer who submitted the RMA request.
Customer mobile number	Mobile phone number of the customer who submitted the RMA request.
Device location	Geographic location of the assets that are associated with the RMA request.
RMA justification	Customer-provided justification for the RMA request.

Select Save.

What to do next

Create corresponding RMA response order lines for the DaaS assets that you want to repair or replace. For detailed instructions, see Create a Return Merchandise Authorization (RMA) response order line for a defective Device as a Service (DaaS) asset.