---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Add a custom hardware model

# Add a custom hardware model {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

If you have a hardware model that isn't represented in the Asset Management Content Service yet,
you can create a custom model.

## Before you begin

Role required: ham_admin

## Procedure

1. Navigate to AllAssetAdministrationCustom Models.
2. Click New.  
   {#add-custom-model__table_xt5_2fx_dkb__entry__2}

   | Field | Description |
   |-|-|
   | Model number | Number associated with the hardware model. |
   | Product | Name of the product. |
   | Description | Description of the hardware model. |
   | Name | Name of the model. |
   | Active | Option that indicates the model is active. |
   | Exclude from content service | Option that indicates the model is excluded from being sent to the content service. |
   [Table 1. Custom Hardware Model Library form]

   {#add-custom-model__table_xt5_2fx_dkb}
3. Click Submit.

## What to do next

After you've created the hardware model, [normalize the model](https://servicenow-prod.fluidtopics.net/vMDBxdUbmoY3pksZHef7PA "After you have created your hardware and consumable models, normalize the information of the model.").

*[\>]: and then