---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Enterprise asset reclamation

# Enterprise asset reclamation {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Use a reclamation workflow to coordinate an employee's offboarding process that lets you
request, assess, and reclaim enterprise assets.

When an employee leaves an organization or moves to a different role, retrieving the assets
assigned to the employee needs extensive coordination between the Human Resources department and
the enterprise asset managers. You can create an offboarding service catalog request, which
initiates a prescriptive workflow to efficiently retrieve assets and restock them in the
inventory, reassign them, send them for repair, or dispose as required.  
You can create an asset reclamation request via the Service Catalog application. After the request is created, reclamation line items are created that comprise a series of tasks. These tasks can only be accessed and performed by the sam_user role. After all the tasks are closed, the reclamation line item is complete. After all the reclamation line items are complete, the catalog request is also completed.  
Note:  
To use the Service Catalog application to reclaim enterprise assets, you must install the Enterprise Asset Management application.  
When you [create a reclaim
asset](https://servicenow-prod.fluidtopics.net/knATH~~LdOs2iyudds466g "Create a catalog request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.") request via the Service Catalog application, an asset reclamation request is created. For each enterprise asset assigned to the departing employee, an enterprise asset reclamation line is created for the assets you select in the Reclaim Asset Service Catalog. Each enterprise asset reclamation line is closed through the following Enterprise Asset Reclamation Tasks:

* Schedule drop off, Schedule pickup, or Schedule shipment task based on which reclamation method you select in the Reclaim Asset form
* Receive asset
* Evaluate
{#enterprise-asset-reclamation__ul_nd2_kgs_mvb}  
The Enterprise Asset Reclamation Line also has a stage field, which changes when you [close a Enterprise Asset Reclamation
Task](https://servicenow-prod.fluidtopics.net/jTY0jy7sh3WwtRnIjI~vdg "Close an asset reclamation request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.") as follows:

* Pending
* Pending evaluation
* Complete
{#enterprise-asset-reclamation__ul_k3r_xgs_mvb}
* **[Create a catalog request to reclaim enterprise assets](https://servicenow-prod.fluidtopics.net/knATH~~LdOs2iyudds466g)**   
  Create a catalog request to efficiently reclaim enterprise assets when an employee leaves an organization or moves to a different role.