---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Configure replacement models for a refresh model

# Configure replacement models for a refresh model {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Configure replacement models for a hardware asset model that is refreshed. When configured, employees can select replacement models for their hardware assets on the Zero Touch Refresh form.

## Before you begin

Role required: admin

## Procedure

1. Navigate to AllHardware Asset WorkspaceAsset operations.
2. In the Zero touch refresh list, select Refresh models.
3. Create the refresh model.
   1. On the Refresh models page, select New.
   2. On the form, fill in the fields.  
      {#create-replacement-model__table_qqn_mhc_pxb__entry__2}

      | Field | Description |
      |-|-|
      | Model | Model that is being refreshed. |
      | Location | Location for which the replacement models are valid. Note: Configuring replacement models for a country is the most efficient setup. However, you can configure replacement models for more specific locations such as state or city. |
      | Active | Option that indicates whether the replacement rule is active. |
      [Table 1. Create New Zero Touch Refresh Model form]

      {#create-replacement-model__table_qqn_mhc_pxb}
   3. Select Save.
   {#create-replacement-model__substeps_bkg_htg_wxb}
4. Add replacement models for the refresh model.
   1. In the Replacement models tab, select Add.
   2. In the Replacement Model dialog box, select the models that you want to add as replacement for the refresh asset model and select Add.
   3. Select Save.
   {#create-replacement-model__substeps_ohs_k5g_wxb}

## Result

The refresh model with the assigned replacement models is included in the Refresh models list.
**Related tasks**   

* [Request a hardware asset refresh through Zero Touch Refresh](https://servicenow-prod.fluidtopics.net/B6tcPFVW_tN5TR1xNMlFzg "Request to replace a hardware asset that you own with a new asset directly with the provider through Zero Touch Refresh.")
* [Fulfill a Zero Touch Refresh Fulfillment Request](https://servicenow-prod.fluidtopics.net/zXD~wEbGSFpc36agNbTsfQ "As a provider, ship a replacement asset requested through a Zero Touch Refresh Fulfillment Request to the requester.")
* [Process a Zero Touch Refresh request](https://servicenow-prod.fluidtopics.net/T4qOIDQLOrNvwSdi3JzrGQ "Process a Zero Touch Refresh request to receive the assets from your provider and complete the Zero Touch Refresh flow.")
* [Acknowledge receipt of an asset on a mobile device](https://servicenow-prod.fluidtopics.net/4j0H1cP_aagbCPcjI8D7oA "As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request on a mobile device.")
* [Acknowledge receipt of an asset through the Core UI](https://servicenow-prod.fluidtopics.net/sNSFils_KgDFw1XTwflmdw "As an employee, acknowledge receipt of the new asset that you received through a Zero Touch Refresh request through the Core UI on your ServiceNow instance.")

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