--- sourceDocument: Australia Asset Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management Release : - australia ft:locale : - en-US ft:publication_title : - Australia Asset Management ft:clusterId : - itam bundleId : - itam workflow : - Technology --- # Reference # Software Asset Management references {#ariaid-title1} * Release version: Australia * * Updated March 12, 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read Use the descriptions provided to help you fill in the Software Asset Management forms. * **[Components installed with Software Asset Management Professional](https://servicenow-prod.fluidtopics.net/th1~uoYWb78EOyDM3HeTvw)** Roles, plugins, and scheduled jobs are installed with the activation of the Software Asset Management Professional application. Demo data is available with this application. * **[License agreement types](https://servicenow-prod.fluidtopics.net/3HhqdS5fvq0fX_SZWqm2~A)** Types of license agreements determine the product usage rights. * **[Software Asset Management properties](https://servicenow-prod.fluidtopics.net/J7WJ6bTTJaVCokIsa3QO0Q)** You can set default reconciliation properties such as grouping and reconciliation debugging. * **[Components installed with the Microsoft SCCM software usage plugin](https://servicenow-prod.fluidtopics.net/d39m65FsEPS2W5jjBjbdXA)** Several types of components are installed with activation of the Microsoft SCCM software usage plugin. * **[License calculation for SAP cloud use types](https://servicenow-prod.fluidtopics.net/2KRgcBVjRdhHsL8BhqfOHQ)** Use SAP S/4HANA cloud use types and their weighting factors to calculate Full Usage Equivalent (FUE) licenses for different types of users of SAP S/4HANA Cloud applications. * **[License usage breakdown for CrowdStrike products](https://servicenow-prod.fluidtopics.net/m8SyjkyLV3gl8VoKPgZV6Q)** View the license usage breakdown for CrowdStrike products to understand how your license rights are used and the methodology behind license calculations. * **[Discovery models fields](https://servicenow-prod.fluidtopics.net/uwZoCHeX9GGuvBFwtNnCvw)** Discovery Models form and related list field descriptions. * **[Software installation fields](https://servicenow-prod.fluidtopics.net/EqvVfSmTj6YL7ic_RPynjw)** Software Installation form and related list field descriptions. * **[Normalization statuses](https://servicenow-prod.fluidtopics.net/Tg87A2qLgPLNw_pPTk3B~g)** Description of normalization statuses for discovery models. * **[License metrics for Microsoft products](https://servicenow-prod.fluidtopics.net/Gwwd1f_COs0ckackG3nNHg)** A detailed description of the license metrics that can be used with Microsoft products. * **[Licensing rules for BYOL and BYOS](https://servicenow-prod.fluidtopics.net/qL3aXFLIQ_Q6yz0GQF0OxQ)** View the bring your own license (BYOL) licensing rules for Microsoft and Oracle products in public cloud environments. In addition, view bring your own subscription (BYOS) licensing rules for Red Hat Enterprise Linux (RHEL) products in public cloud environments. Licensing rules can differ for virtual machines that reside on shared hosts or dedicated hosts across different cloud providers. * **[Software model fields](https://servicenow-prod.fluidtopics.net/xI9eK2pCn3ohbMxPQdmnlw)** Software Model form and related list field descriptions. * **[Group allocations fields](https://servicenow-prod.fluidtopics.net/neiRvuWZMM00RwYpLTA62g)** Group allocations form and related fields description. * **[Software model metric attributes](https://servicenow-prod.fluidtopics.net/9RpagUVqdr34dv2aZmWI2g)** Software model metric attributes and related list field descriptions. * **[Subscription downgrade configuration condition](https://servicenow-prod.fluidtopics.net/8PWw6S1bP4~O_PP2zj2nzw)** Determine various downgrade configuration conditions for SaaS applications and view the downgrade order based on the conditions. * **[Software entitlement fields](https://servicenow-prod.fluidtopics.net/bZ1CEfJMkA8hqbtjyRiAQA)** Software Entitlement form and related list field descriptions. * **[Software model results license metric results fields](https://servicenow-prod.fluidtopics.net/Hn7ChXZtVvmW3v~EeiuVow)** Software model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results. * **[Software storage usage fields](https://servicenow-prod.fluidtopics.net/EFEKa1LVHTxui1GMLTFR8A)** Determine the usage information for SaaS applications for generating downgrade subscriptions. * **[Software subscription fields](https://servicenow-prod.fluidtopics.net/ZZeJBMhfToKdF~OUT8nHGw)** Software subscription form fields, their descriptions, and the SaaS integrations for which these fields are populated. * **[Entitlement import error fields](https://servicenow-prod.fluidtopics.net/~ogrxxIVdIifvg_ns3DxPA)** Entitlement Import Error form and related list field descriptions. * **[Entitlement import error actions](https://servicenow-prod.fluidtopics.net/haXKJvxpZ6y067ztW4PqVQ)** Entitlement Import Error form action descriptions. * **[Impact of different license types on software reconciliation](https://servicenow-prod.fluidtopics.net/TJadrNjwz8xfjIZGzEhBag)** Each license type has entitlements and conditions outlined on the entitlement form, and more importantly, these license types have a significant impact on the Software Asset Management (SAM) reconciliation process. * **[Publisher optimizations for SAP](https://servicenow-prod.fluidtopics.net/PAD2zzwL0mw_J3xHq6kS7Q)** View licensing optimizations for SAP by selecting SAP from the Publisher drop-down list. * **[Publisher optimizations for Red Hat](https://servicenow-prod.fluidtopics.net/kq0ipmknTENXU3rucNVtWA)** View licensing optimizations for Red Hat by selecting Red Hat from the Publisher drop-down list. * **[Publisher optimizations for Microsoft](https://servicenow-prod.fluidtopics.net/AOWR6KO4MQpJvT16occJLg)** View licensing optimizations for Microsoft by selecting Microsoft from the Publisher drop-down list. * **[Publisher optimizations for Adobe](https://servicenow-prod.fluidtopics.net/0S_SQTE~RXjqe~ugotdR~w)** View licensing optimizations for Adobe by selecting Adobe from the Publisher drop-down list. * **[Microsoft Core License Optimization Reports fields](https://servicenow-prod.fluidtopics.net/Qrn1kSFR5R2rVMv2vlCObw)** Field descriptions for the Microsoft Core License Optimization Reports \[samp_ms_optimization_report\] table. * **[Maturity item details](https://servicenow-prod.fluidtopics.net/fn42JSi~_FnkXGMO2xxecQ)** Fields on the Maturity item details form help you view and update the state and success goal of the maturity item. * **[Maturity stages of your Software Asset Management program](https://servicenow-prod.fluidtopics.net/aY2Z5G2TK8Q2_vtF4V5m7w)** The maturity of your Software Asset Management program is divided into three stages such as Crawl, Walk, and Run. * **[SAM Success Goal Details](https://servicenow-prod.fluidtopics.net/cL2NG55TUAoXDTlg94knDg)** Fields on the SAM Success Goal Details help you create success goals for tracking the success of the Software Asset Management application in your instance. * **[Sample payload for generic software install records](https://servicenow-prod.fluidtopics.net/ZEyunSeRReRvlIz7~KaV9w)** A sample payload that populates the Software Installation \[cmdb_sam_sw_install\] table in the ServiceNow instance with discovery data collected by third-party discovery sources. * **[Sample payload for Oracle software install records](https://servicenow-prod.fluidtopics.net/iiRbgz8dVGtUR1aOD8TYVQ)** A sample payload for Oracle publisher pack that populates the Oracle Instance \[cmdb_ci_db_ora_instance\] table with software install records from third-party discovery sources. * **[Sample payload for VMware software install records](https://servicenow-prod.fluidtopics.net/HfdhBAFIktb6N6TNx1C~nA)** A sample payload for VMware publisher pack that populates the VMware Discovered License key consumption \[samp_vmware_license_key_usage\] table with software install records from third-party discovery sources. * **[Sample payload for Citrix software install records](https://servicenow-prod.fluidtopics.net/HbKW77NoQfgnYPXMclk4ZA)** A sample payload for the Citrix publisher pack that populates the Software Installation \[cmdb_sam_sw__install\] table with software install records from third-party discovery sources. * **[Sample payload for BYOL](https://servicenow-prod.fluidtopics.net/t97TxjnUB78KiZZk6waqqQ)** A sample payload that populates the Software Installation \[cmdb_sam_sw_install\] table in the ServiceNow instance with discovery data collected by the BYOL licensing model. * **[SAM Success Activity](https://servicenow-prod.fluidtopics.net/tkHtgBZJ9lSpNjsqsidBug)** Fields on the SAM Success Activity form help you create success activities to track the success of your created goals. * **[SaaS detection report](https://servicenow-prod.fluidtopics.net/s_recxILe6YXuoGxYf_~mw)** Use the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones. * **[Scheduled jobs for Microsoft 365](https://servicenow-prod.fluidtopics.net/O22_5toZTH5VSlfMfaXTOw)** Your Microsoft 365 integration profile is set to fetch subscription and usage information automatically from the Microsoft 365 Admin Center on a schedule. If needed, you can also manually run the following scheduled jobs to get this information. Each job must be complete before starting the next one. * **[Scheduled jobs for Adobe](https://servicenow-prod.fluidtopics.net/3TLrkOk9r2drKapVu_jZ~g)** Your Adobe integration profile is set to fetch subscription and usage information automatically from the Adobe portal on a scheduled basis. If needed, you can also run the following scheduled jobs manually to get this information. Each job must be complete before starting the next one. * **[Reclamation rules for SaaS and SSO applications](https://servicenow-prod.fluidtopics.net/BF~wXEtKoZcwIIqxgxFRAg)** Reclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs. * **[Reclamation rules for Microsoft 365 integration](https://servicenow-prod.fluidtopics.net/wWqEtGl1QRJK_oUmrsLpvw)** Reclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate. * **[Reclamation rules for Adobe integration](https://servicenow-prod.fluidtopics.net/OBGvwrlZv1zfBR3Jslj63Q)** Reclamation rules for Adobe integration set the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, the Software Asset Management application marks the subscription as a potential reclamation candidate. * **[Microsoft 365 Apps Usage Reports](https://servicenow-prod.fluidtopics.net/_Et58uSefnGYfP9IZPUWSw)** Find the last activity date for Microsoft 365 products to determine reclamation candidates. * **[Subscription downgrade configuration](https://servicenow-prod.fluidtopics.net/~LK70w8sOdN7xfSop8v5Qg)** Determine various downgrade configurations of SaaS applications and view the downgrade order based on the conditions. * **[Pricing model for Oracle Java SE Universal](https://servicenow-prod.fluidtopics.net/nlmSzGGSEcTtcJujJnaygQ)** Tier-based monthly subscription price per employee is based on the number of employees directly or indirectly working in an organization. * **[Software EOL request fields](https://servicenow-prod.fluidtopics.net/t7xDgI7tk8RIP~Lq_I_4HQ)** Use the Software EOL request form to create a software end of life (EOL) request for software products in your asset estate that are reaching or have reached EOL. * **[User device license consumption fields](https://servicenow-prod.fluidtopics.net/lkzgZd1i5Z1in6uh2hqcjQ)** SAM managers can view the client access license (CAL) usage details for Microsoft Windows Server in the User Device License Consumption table and create CAL records. * **[User resolution rule fields](https://servicenow-prod.fluidtopics.net/OQ~zikfJwKnExS3FW_oCrQ)** Fields on the User Resolutions Rules page help you create a rule to map the User field in the Software Subscription \[samp_sw_subscription\] table to an associated user in the User \[sys_user\] table within the ServiceNow AI Platform. * **[Domain separation and Software Asset Management](https://servicenow-prod.fluidtopics.net/ogMctq17jCJzGMZNwi7ZUg)** Domain separation is supported in Software Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data. * **[Quick start tests for Software Asset Management](https://servicenow-prod.fluidtopics.net/uyGtQn25RZEywzHNvEbmMw)** Validate that Software Asset Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.