Software Asset Management references Release version: Australia Updated March 12, 2026 1 minute to readUse the descriptions provided to help you fill in the Software Asset Management forms. Components installed with Software Asset Management ProfessionalRoles, plugins, and scheduled jobs are installed with the activation of the Software Asset Management Professional application. Demo data is available with this application.License agreement typesTypes of license agreements determine the product usage rights.Software Asset Management propertiesYou can set default reconciliation properties such as grouping and reconciliation debugging.Components installed with the Microsoft SCCM software usage pluginSeveral types of components are installed with activation of the Microsoft SCCM software usage plugin.License calculation for SAP cloud use typesUse SAP S/4HANA cloud use types and their weighting factors to calculate Full Usage Equivalent (FUE) licenses for different types of users of SAP S/4HANA Cloud applications.License usage breakdown for CrowdStrike productsView the license usage breakdown for CrowdStrike products to understand how your license rights are used and the methodology behind license calculations.Discovery models fieldsDiscovery Models form and related list field descriptions.Software installation fieldsSoftware Installation form and related list field descriptions.Normalization statusesDescription of normalization statuses for discovery models.License metrics for Microsoft productsA detailed description of the license metrics that can be used with Microsoft products.Licensing rules for BYOL and BYOSView the bring your own license (BYOL) licensing rules for Microsoft and Oracle products in public cloud environments. In addition, view bring your own subscription (BYOS) licensing rules for Red Hat Enterprise Linux (RHEL) products in public cloud environments. Licensing rules can differ for virtual machines that reside on shared hosts or dedicated hosts across different cloud providers.Software model fieldsSoftware Model form and related list field descriptions.Group allocations fieldsGroup allocations form and related fields description.Software model metric attributesSoftware model metric attributes and related list field descriptions.Subscription downgrade configuration conditionDetermine various downgrade configuration conditions for SaaS applications and view the downgrade order based on the conditions.Software entitlement fieldsSoftware Entitlement form and related list field descriptions.Software model results license metric results fieldsSoftware model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.Software storage usage fieldsDetermine the usage information for SaaS applications for generating downgrade subscriptions.Software subscription fieldsSoftware subscription form fields, their descriptions, and the SaaS integrations for which these fields are populated.Entitlement import error fieldsEntitlement Import Error form and related list field descriptions.Entitlement import error actionsEntitlement Import Error form action descriptions.Impact of different license types on software reconciliationEach license type has entitlements and conditions outlined on the entitlement form, and more importantly, these license types have a significant impact on the Software Asset Management (SAM) reconciliation process.Publisher optimizations for SAPView licensing optimizations for SAP by selecting SAP from the Publisher drop-down list.Publisher optimizations for Red HatView licensing optimizations for Red Hat by selecting Red Hat from the Publisher drop-down list.Publisher optimizations for MicrosoftView licensing optimizations for Microsoft by selecting Microsoft from the Publisher drop-down list.Publisher optimizations for AdobeView licensing optimizations for Adobe by selecting Adobe from the Publisher drop-down list.Microsoft Core License Optimization Reports fieldsField descriptions for the Microsoft Core License Optimization Reports [samp_ms_optimization_report] table.Maturity item detailsFields on the Maturity item details form help you view and update the state and success goal of the maturity item.Maturity stages of your Software Asset Management programThe maturity of your Software Asset Management program is divided into three stages such as Crawl, Walk, and Run.SAM Success Goal DetailsFields on the SAM Success Goal Details help you create success goals for tracking the success of the Software Asset Management application in your instance.Sample payload for generic software install recordsA sample payload that populates the Software Installation [cmdb_sam_sw_install] table in the ServiceNow instance with discovery data collected by third-party discovery sources.Sample payload for Oracle software install recordsA sample payload for Oracle publisher pack that populates the Oracle Instance [cmdb_ci_db_ora_instance] table with software install records from third-party discovery sources.Sample payload for VMware software install recordsA sample payload for VMware publisher pack that populates the VMware Discovered License key consumption [samp_vmware_license_key_usage] table with software install records from third-party discovery sources.Sample payload for Citrix software install recordsA sample payload for the Citrix publisher pack that populates the Software Installation [cmdb_sam_sw__install] table with software install records from third-party discovery sources.Sample payload for BYOLA sample payload that populates the Software Installation [cmdb_sam_sw_install] table in the ServiceNow instance with discovery data collected by the BYOL licensing model.SAM Success ActivityFields on the SAM Success Activity form help you create success activities to track the success of your created goals.SaaS detection reportUse the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.Scheduled jobs for Microsoft 365Your Microsoft 365 integration profile is set to fetch subscription and usage information automatically from the Microsoft 365 Admin Center on a schedule. If needed, you can also manually run the following scheduled jobs to get this information. Each job must be complete before starting the next one.Scheduled jobs for AdobeYour Adobe integration profile is set to fetch subscription and usage information automatically from the Adobe portal on a scheduled basis. If needed, you can also run the following scheduled jobs manually to get this information. Each job must be complete before starting the next one.Reclamation rules for SaaS and SSO applicationsReclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs.Reclamation rules for Microsoft 365 integrationReclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.Reclamation rules for Adobe integrationReclamation rules for Adobe integration set the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, the Software Asset Management application marks the subscription as a potential reclamation candidate.Microsoft 365 Apps Usage ReportsFind the last activity date for Microsoft 365 products to determine reclamation candidates.Subscription downgrade configurationDetermine various downgrade configurations of SaaS applications and view the downgrade order based on the conditions.Pricing model for Oracle Java SE UniversalTier-based monthly subscription price per employee is based on the number of employees directly or indirectly working in an organization.Software EOL request fieldsUse the Software EOL request form to create a software end of life (EOL) request for software products in your asset estate that are reaching or have reached EOL.User device license consumption fieldsSAM managers can view the client access license (CAL) usage details for Microsoft Windows Server in the User Device License Consumption table and create CAL records.User resolution rule fieldsFields on the User Resolutions Rules page help you create a rule to map the User field in the Software Subscription [samp_sw_subscription] table to an associated user in the User [sys_user] table within the ServiceNow AI Platform.Domain separation and Software Asset ManagementDomain separation is supported in Software Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Quick start tests for Software Asset ManagementValidate that Software Asset Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.
Software Asset Management references Release version: Australia Updated March 12, 2026 1 minute to readUse the descriptions provided to help you fill in the Software Asset Management forms. Components installed with Software Asset Management ProfessionalRoles, plugins, and scheduled jobs are installed with the activation of the Software Asset Management Professional application. Demo data is available with this application.License agreement typesTypes of license agreements determine the product usage rights.Software Asset Management propertiesYou can set default reconciliation properties such as grouping and reconciliation debugging.Components installed with the Microsoft SCCM software usage pluginSeveral types of components are installed with activation of the Microsoft SCCM software usage plugin.License calculation for SAP cloud use typesUse SAP S/4HANA cloud use types and their weighting factors to calculate Full Usage Equivalent (FUE) licenses for different types of users of SAP S/4HANA Cloud applications.License usage breakdown for CrowdStrike productsView the license usage breakdown for CrowdStrike products to understand how your license rights are used and the methodology behind license calculations.Discovery models fieldsDiscovery Models form and related list field descriptions.Software installation fieldsSoftware Installation form and related list field descriptions.Normalization statusesDescription of normalization statuses for discovery models.License metrics for Microsoft productsA detailed description of the license metrics that can be used with Microsoft products.Licensing rules for BYOL and BYOSView the bring your own license (BYOL) licensing rules for Microsoft and Oracle products in public cloud environments. In addition, view bring your own subscription (BYOS) licensing rules for Red Hat Enterprise Linux (RHEL) products in public cloud environments. Licensing rules can differ for virtual machines that reside on shared hosts or dedicated hosts across different cloud providers.Software model fieldsSoftware Model form and related list field descriptions.Group allocations fieldsGroup allocations form and related fields description.Software model metric attributesSoftware model metric attributes and related list field descriptions.Subscription downgrade configuration conditionDetermine various downgrade configuration conditions for SaaS applications and view the downgrade order based on the conditions.Software entitlement fieldsSoftware Entitlement form and related list field descriptions.Software model results license metric results fieldsSoftware model results License Metric Results form and related list field descriptions. You can access this form through the License Metric Results related list in your software model results.Software storage usage fieldsDetermine the usage information for SaaS applications for generating downgrade subscriptions.Software subscription fieldsSoftware subscription form fields, their descriptions, and the SaaS integrations for which these fields are populated.Entitlement import error fieldsEntitlement Import Error form and related list field descriptions.Entitlement import error actionsEntitlement Import Error form action descriptions.Impact of different license types on software reconciliationEach license type has entitlements and conditions outlined on the entitlement form, and more importantly, these license types have a significant impact on the Software Asset Management (SAM) reconciliation process.Publisher optimizations for SAPView licensing optimizations for SAP by selecting SAP from the Publisher drop-down list.Publisher optimizations for Red HatView licensing optimizations for Red Hat by selecting Red Hat from the Publisher drop-down list.Publisher optimizations for MicrosoftView licensing optimizations for Microsoft by selecting Microsoft from the Publisher drop-down list.Publisher optimizations for AdobeView licensing optimizations for Adobe by selecting Adobe from the Publisher drop-down list.Microsoft Core License Optimization Reports fieldsField descriptions for the Microsoft Core License Optimization Reports [samp_ms_optimization_report] table.Maturity item detailsFields on the Maturity item details form help you view and update the state and success goal of the maturity item.Maturity stages of your Software Asset Management programThe maturity of your Software Asset Management program is divided into three stages such as Crawl, Walk, and Run.SAM Success Goal DetailsFields on the SAM Success Goal Details help you create success goals for tracking the success of the Software Asset Management application in your instance.Sample payload for generic software install recordsA sample payload that populates the Software Installation [cmdb_sam_sw_install] table in the ServiceNow instance with discovery data collected by third-party discovery sources.Sample payload for Oracle software install recordsA sample payload for Oracle publisher pack that populates the Oracle Instance [cmdb_ci_db_ora_instance] table with software install records from third-party discovery sources.Sample payload for VMware software install recordsA sample payload for VMware publisher pack that populates the VMware Discovered License key consumption [samp_vmware_license_key_usage] table with software install records from third-party discovery sources.Sample payload for Citrix software install recordsA sample payload for the Citrix publisher pack that populates the Software Installation [cmdb_sam_sw__install] table with software install records from third-party discovery sources.Sample payload for BYOLA sample payload that populates the Software Installation [cmdb_sam_sw_install] table in the ServiceNow instance with discovery data collected by the BYOL licensing model.SAM Success ActivityFields on the SAM Success Activity form help you create success activities to track the success of your created goals.SaaS detection reportUse the SaaS detection report to discover and manage all SaaS applications accessed via a browser and configured within the ServiceNow® Agent Client Collector for Visibility - Content (ACC-VC) product. The SaaS applications that can be managed through this report can be paid or free ones.Scheduled jobs for Microsoft 365Your Microsoft 365 integration profile is set to fetch subscription and usage information automatically from the Microsoft 365 Admin Center on a schedule. If needed, you can also manually run the following scheduled jobs to get this information. Each job must be complete before starting the next one.Scheduled jobs for AdobeYour Adobe integration profile is set to fetch subscription and usage information automatically from the Adobe portal on a scheduled basis. If needed, you can also run the following scheduled jobs manually to get this information. Each job must be complete before starting the next one.Reclamation rules for SaaS and SSO applicationsReclaim unused SaaS and Single sign-on (SSO) subscriptions to reduce your total software costs.Reclamation rules for Microsoft 365 integrationReclamation rules for Microsoft 365 integration sets the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, Software Asset Management marks the subscription as a potential reclamation candidate.Reclamation rules for Adobe integrationReclamation rules for Adobe integration set the minimum usage threshold for a subscription. If a subscription remains inactive for a specified period, the Software Asset Management application marks the subscription as a potential reclamation candidate.Microsoft 365 Apps Usage ReportsFind the last activity date for Microsoft 365 products to determine reclamation candidates.Subscription downgrade configurationDetermine various downgrade configurations of SaaS applications and view the downgrade order based on the conditions.Pricing model for Oracle Java SE UniversalTier-based monthly subscription price per employee is based on the number of employees directly or indirectly working in an organization.Software EOL request fieldsUse the Software EOL request form to create a software end of life (EOL) request for software products in your asset estate that are reaching or have reached EOL.User device license consumption fieldsSAM managers can view the client access license (CAL) usage details for Microsoft Windows Server in the User Device License Consumption table and create CAL records.User resolution rule fieldsFields on the User Resolutions Rules page help you create a rule to map the User field in the Software Subscription [samp_sw_subscription] table to an associated user in the User [sys_user] table within the ServiceNow AI Platform.Domain separation and Software Asset ManagementDomain separation is supported in Software Asset Management. Domain separation enables you to separate data, processes, and administrative tasks into logical groupings called domains. You can control several aspects of this separation, including which users can see and access data.Quick start tests for Software Asset ManagementValidate that Software Asset Management still works after you make any configuration change such as apply an upgrade or develop an application. Copy and customize these quick start tests to pass when using your instance-specific data.