---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Start work on a asset repair task

# Start working on a hardware asset repair task using the Mobile Agent application {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Indicate in the Mobile Agent application when you start work on a repair task assigned to you.

## Before you begin

Role required: asset

## About this task

You can work on the repair tasks that belong to the following task types:

* Asset troubleshoot task
* Asset repair task
* Asset evaluate task
{#start-work-repair-task-mobile-ham__ul_cnh_qbh_mbc}

## Procedure

1. From your mobile device, launch the Mobile Agent application.
2. On the navigation bar at the bottom of the screen, tap the My Tasks tab.  
   The home screen of the My Tasks application opens displaying only the first few tasks in the list of tasks assigned to you.
3. If the task you want to start isn't displayed, tap See all.
4. **Optional:** Filter or sort the task view.
   * To filter your tasks, tap the Filter icon ![]() and enter the values to use as a filter in the Due Date, Asset, Location, or Priority fields.
   * To sort your tasks, tap the Filter icon ![](), tap Sort by, and select the fields by which to sort your tasks.
   {#start-work-repair-task-mobile-ham__choices_abt_qvg_wzb}
5. Tap the repair task that you want to start.
6. On the Details tab, tap Start work.
{#start-work-repair-task-mobile-ham__steps_zvd_sch_mbc}

## Result

On the Details tab, the Start work link changes to Start timer, Record time, and Close automatically.

## What to do next

[Record time worked on a hardware asset repair task using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/kQn56SmuEVEYel4kBm5E0g "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks using the Mobile Agent application. After you start working on a task, you can pause and resume work. You can also record the time worked manually.").
**Related concepts**   

* [Record time worked on a hardware asset repair task using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/kQn56SmuEVEYel4kBm5E0g "Manage and record time worked on Troubleshoot asset, Repair asset, and Evaluate asset tasks using the Mobile Agent application. After you start working on a task, you can pause and resume work. You can also record the time worked manually.")  
**Related tasks**   

* [View your hardware asset repair tasks using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/15Hg9D5ewZuJKXYaFvyYkA "View the Troubleshoot asset, Repair asset, and Evaluate asset tasks assigned to you by using the Mobile Agent application.")
* [Close a hardware asset repair task using the Mobile Agent application](https://servicenow-prod.fluidtopics.net/iX3FCs_ToHrGAH8wC5cb1g "Complete an assigned hardware asset repair task and mark the task as closed using the Mobile Agent application.")