---
sourceDocument: Australia Asset Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/it-asset-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia Asset Management

ft:clusterId :

    - itam

bundleId :

    - itam

workflow :

    - Technology


---

# Activate the remote task definitions

# Activate the remote task definitions {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Activate the remote task definitions published by the provider on your instance so that your provider can fulfill your Zero Touch Refresh requests.

## Before you begin

The Service Exchange application must be installed on your instance. For more information, see [Install Service Bridge for customers](https://www.servicenow.com/docs/access?context=install-service-bridge-v2-customer&version=australia&pubname=australia-service-exchange&ft:locale=en-US).

Before you can activate a remote task definition on your ServiceNow instance, your provider must create and publish it. For more information, see [Trigger the assignment of a remote task](https://servicenow-prod.fluidtopics.net/s2Y2Pp5P0dKykwHG1MscXA "As an asset provider, create remote task definitions that trigger the assignment of a remote task for your customer to communicate the details of Zero Touch Refresh requests.").

Role required: admin

## Procedure

1. Navigate to AllService BridgeCustomerRemote Task Definitions.
2. Select the remote task definition record.
3. On the Remote Task Definition form, in the Simple Trigger section, set the trigger condition as Model is not empty.  
   Remote tasks are automatically created when records with values in the Model field are added to the Zero Touch Refresh Fulfillment Request \[sn_itam_ztr_fulfillment_req\] table.
4. Select Save.
5. Verify the data on the Inbound fields tab, the Outbound fields tab, and the Remote task variables tab.  
   The provider defines these values. When you create a remote task, the provider receives the remote task data through the inbound fields and responds with the remote task data through the outbound fields.
6. Select Activate.
7. In the pop-up window, verify the mappings of the inbound and outbound variables and select OK.

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