Create and manage enterprise assets Release version: Australia Updated March 12, 2026 1 minute to readCreate and manage enterprise assets throughout their life cycle. Create a multi-component assetTrack and manage your assets by creating a multi-component asset from a multi-component model.Create enterprise assetsCreate assets for specific model categories in the Enterprise Asset Management application.Create linear assetsCreate linear assets to diversify your Enterprise Asset Management portfolio.Create segments for linear assetsCreate segments for linear assets to assign work orders to the segments. You can also create maintenance plans for the segments.Associate a discrete asset to a linear assetAssociate a discrete asset to a linear asset in order to query and find these assets from the linear asset at a later point of time.Find linear asset relationshipsYou can find relationships between linear assets such as overlapping, continuing, or intersecting assets.Create pallet assets in the Enterprise Asset WorkspaceCreate pallet assets to track and manage the pallets that can transport and store your enterprise, hardware, base, bundle, and consumable assets.Update enterprise assets that have unknown enterprise modelsIf an enterprise asset is associated with an unknown enterprise model, update it with a known enterprise model so that you can accurately categorize and track it.Swap assets for parent multi-component assetSwap child assets that are part of a multi-component asset. You can swap out only one child asset at a time.Select assets for user-assembled assetCreate a user-assembled asset by selecting assets from the parent asset's stockroom.Release assets from the parent assetRelease a child asset that is no longer required to be associated with its parent asset.Create additional child assetsCreate additional child assets for the model even if the assets are not defined in the model component.Create a TCO report in Enterprise Asset WorkspaceCreate a TCO report to compare the actual or projected TCO of assets or to compare the actual or projected asset TCO with the benchmark cost of the enterprise model.Create a TCO report source in Enterprise Asset WorkspaceCreate a TCO report source to add report sources to a TCO report.Add calibration attributes to an enterprise assetAdd calibration attributes to an enterprise asset to specify and manage the calibrations that are required for the asset throughout its life cycle.Clone a calibration attribute to an enterprise assetClone an existing calibration attribute to an enterprise asset to add a calibration attribute with similar settings.Asset conditions in Enterprise Asset ManagementAssessing the condition of assets in your organization aids in effective maintenance planning, resource allocation, and managing the asset life cycle.Create an asset group in Enterprise Asset ManagementCreate asset groups to create a logical group of entities that includes assets, locations, and users.Create consumable assets in Enterprise Asset WorkspaceCreate consumables in the Enterprise Asset Workspace to track enterprise assets.Use consumable assets in Enterprise Asset WorkspaceTo use consumable assets, ensure that they are in the In stock state and Available substate.Dispose consumable assets in Enterprise Asset WorkspaceDispose of those consumable assets that are no longer required in your stockrooms.Create an asset onboarding processCreate an asset onboarding process to walk you through the process of entering important information for assets.Track assets using indoor maps in the Enterprise Asset WorkspaceUse indoor maps to locate and track the enterprise assets, consumable assets, and pallets that are deployed across your organization. Each indoor map consists of an interactive interface that enables you to visualize where your assets are located within your campuses, buildings, floors, and places.Use Advanced Shipment Notification in Enterprise Asset ManagementUse Advanced Shipment Notification (ASN) to automate and create enterprise asset records for when your assets are in transit.View and add enterprise asset shipmentsUse the Shipments list to view all active enterprise asset shipments from a central location. If an existing shipment doesn’t appear on the list, you can add it manually.Zebra MotionWorks RFID integration for Enterprise Asset ManagementYou can integrate your ServiceNow instance with third-party Zebra MotionWorks location solutions to import and view real-time radio-frequency identification (RFID) location data for your enterprise assets.View the asset hierarchy in the Enterprise Asset WorkspaceView the hierarchy details of a multi-component asset in a tree-like format in the Enterprise Asset Workspace.View the total time worked on all tasks related to an enterprise assetUse the Asset task time summary report to see the details of the time spent on all tasks for an asset and its child assets, grouped by task category.Asset performance reports in the Enterprise Asset WorkspaceGain insights into the overall operational efficiency of your organization's enterprise assets by using the asset performance reports available in the Asset analytics view.
Create and manage enterprise assets Release version: Australia Updated March 12, 2026 1 minute to readCreate and manage enterprise assets throughout their life cycle. Create a multi-component assetTrack and manage your assets by creating a multi-component asset from a multi-component model.Create enterprise assetsCreate assets for specific model categories in the Enterprise Asset Management application.Create linear assetsCreate linear assets to diversify your Enterprise Asset Management portfolio.Create segments for linear assetsCreate segments for linear assets to assign work orders to the segments. You can also create maintenance plans for the segments.Associate a discrete asset to a linear assetAssociate a discrete asset to a linear asset in order to query and find these assets from the linear asset at a later point of time.Find linear asset relationshipsYou can find relationships between linear assets such as overlapping, continuing, or intersecting assets.Create pallet assets in the Enterprise Asset WorkspaceCreate pallet assets to track and manage the pallets that can transport and store your enterprise, hardware, base, bundle, and consumable assets.Update enterprise assets that have unknown enterprise modelsIf an enterprise asset is associated with an unknown enterprise model, update it with a known enterprise model so that you can accurately categorize and track it.Swap assets for parent multi-component assetSwap child assets that are part of a multi-component asset. You can swap out only one child asset at a time.Select assets for user-assembled assetCreate a user-assembled asset by selecting assets from the parent asset's stockroom.Release assets from the parent assetRelease a child asset that is no longer required to be associated with its parent asset.Create additional child assetsCreate additional child assets for the model even if the assets are not defined in the model component.Create a TCO report in Enterprise Asset WorkspaceCreate a TCO report to compare the actual or projected TCO of assets or to compare the actual or projected asset TCO with the benchmark cost of the enterprise model.Create a TCO report source in Enterprise Asset WorkspaceCreate a TCO report source to add report sources to a TCO report.Add calibration attributes to an enterprise assetAdd calibration attributes to an enterprise asset to specify and manage the calibrations that are required for the asset throughout its life cycle.Clone a calibration attribute to an enterprise assetClone an existing calibration attribute to an enterprise asset to add a calibration attribute with similar settings.Asset conditions in Enterprise Asset ManagementAssessing the condition of assets in your organization aids in effective maintenance planning, resource allocation, and managing the asset life cycle.Create an asset group in Enterprise Asset ManagementCreate asset groups to create a logical group of entities that includes assets, locations, and users.Create consumable assets in Enterprise Asset WorkspaceCreate consumables in the Enterprise Asset Workspace to track enterprise assets.Use consumable assets in Enterprise Asset WorkspaceTo use consumable assets, ensure that they are in the In stock state and Available substate.Dispose consumable assets in Enterprise Asset WorkspaceDispose of those consumable assets that are no longer required in your stockrooms.Create an asset onboarding processCreate an asset onboarding process to walk you through the process of entering important information for assets.Track assets using indoor maps in the Enterprise Asset WorkspaceUse indoor maps to locate and track the enterprise assets, consumable assets, and pallets that are deployed across your organization. Each indoor map consists of an interactive interface that enables you to visualize where your assets are located within your campuses, buildings, floors, and places.Use Advanced Shipment Notification in Enterprise Asset ManagementUse Advanced Shipment Notification (ASN) to automate and create enterprise asset records for when your assets are in transit.View and add enterprise asset shipmentsUse the Shipments list to view all active enterprise asset shipments from a central location. If an existing shipment doesn’t appear on the list, you can add it manually.Zebra MotionWorks RFID integration for Enterprise Asset ManagementYou can integrate your ServiceNow instance with third-party Zebra MotionWorks location solutions to import and view real-time radio-frequency identification (RFID) location data for your enterprise assets.View the asset hierarchy in the Enterprise Asset WorkspaceView the hierarchy details of a multi-component asset in a tree-like format in the Enterprise Asset Workspace.View the total time worked on all tasks related to an enterprise assetUse the Asset task time summary report to see the details of the time spent on all tasks for an asset and its child assets, grouped by task category.Asset performance reports in the Enterprise Asset WorkspaceGain insights into the overall operational efficiency of your organization's enterprise assets by using the asset performance reports available in the Asset analytics view.