Zebra MotionWorks RFID integration for Enterprise Asset Management

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of Zebra MotionWorks RFID Integration for Enterprise Asset Management

    The integration of ServiceNow with Zebra MotionWorks location solutions enables real-time tracking of enterprise assets using RFID technology. This system allows for the importation and management of RFID location data, which is crucial for asset identification and tracking within your organization.

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    Key Features

    • RFID Technology: Utilizes RFID tags to provide real-time location and identification of assets.
    • Automatic Data Updates: Any changes detected by Zebra MotionWorks are automatically reflected in your ServiceNow instance.
    • Data Import Process: RFID location data is added to the RFID Stage Asset table and then processed for mapping to the RFID Asset table.
    • Asset Mapping: Daily or on-demand mapping jobs update the Asset table based on corresponding asset records.
    • Unmatched Assets Management: Easily view and manage unmatched enterprise assets via the Enterprise asset estate view.

    Key Outcomes

    Upon successful integration, you can expect:

    • Improved accuracy in asset tracking and management.
    • Efficient handling of unmatched enterprise assets, with clear visibility on the Overview tab.
    • Real-time updates to asset statuses, facilitating proactive management of enterprise assets.

    This integration enhances your capability to efficiently monitor and manage your enterprise assets, leading to better operational efficiency and asset utilization.

    You can integrate your ServiceNow instance with third-party Zebra MotionWorks location solutions to import and view real-time radio-frequency identification (RFID) location data for your enterprise assets.

    RFID is an asset tracking technology that uses radio frequencies to transfer location and identification data for your assets. This data is stored and transferred through RFID tags, which are small devices that are either attached to or embedded in each asset. Each RFID tag consists of the following components:
    • An antenna that receives and transmits radio frequencies so that you can transfer location and identification data for the associated asset. The antenna receives and transmits these radio frequencies each time you scan the RFID tag.
    • A unique microchip or integrated circuit (IC) that stores location and identification data for the associated asset.
    • A substrate that holds the other two components together.

    Zebra MotionWorks location solutions use RFID technology to track the real-time locations of your assets and inventory automatically. When you integrate your ServiceNow instance with Zebra MotionWorks location solutions, this RFID location data is imported into your instance so that you can identify and track your enterprise assets. Any data changes that Zebra MotionWorks location solutions detect are automatically updated on your ServiceNow instance.

    For more information on Zebra MotionWorks, refer to the Zebra MotionWorks Location Solutions website.

    Importing RFID location data from Zebra MotionWorks location solutions

    When you import RFID location data from Zebra MotionWorks location solutions, the data is added to the RFID Stage Asset [sn_itam_common_rfid_stg_asset] table based on the enterprise assets that it is associated with. The Enterprise Asset Management application automatically creates a separate table entry for each enterprise asset that you import this RFID location data for.

    After the RFID location data is added to the RFID Stage Asset [sn_itam_common_rfid_stg_asset] table, the Enterprise Asset Management application uses the RFID Resource Data transform map to process and then map this data to the RFID Asset [sn_itam_common_rfid_asset] table. However, RFID location data can be mapped to the RFID Asset [sn_itam_common_rfid_asset] table only for enterprise assets that contain serial numbers.

    On successful mapping, you can run the RFID Asset Mapping Job scheduled job daily or on-demand to then map the resulting data from the RFID Asset [sn_itam_common_rfid_asset] table to the Asset [alm_asset] table. However, this data mapping is dependent on the existence of corresponding asset records within the Asset [alm_asset] table.
    • If a corresponding asset record already exists for an enterprise asset that you want to map data for, it automatically updates each time the RFID location data for that enterprise asset changes. In addition, the Status of the enterprise asset changes from New to Matched in the RFID Asset [sn_itam_common_rfid_asset] table.

    • If a corresponding asset record does not already exist, data for that enterprise asset cannot be mapped from the RFID Asset [sn_itam_common_rfid_asset] table to the Asset [alm_asset] table. The Status of the enterprise asset changes from New to Unmatched in the RFID Asset [sn_itam_common_rfid_asset] table.

      You can view and take action on these unmatched enterprise assets by using the Unmatched RFID tags important action that appears on the Overview tab of the Enterprise asset estate view. For more information on the Enterprise asset estate view, see Enterprise asset estate overview for Enterprise Asset Workspace.

    You can view your asset records in the Enterprise asset estate view of the Enterprise Asset Workspace. For details on the RFID fields that are included in each asset record, see Asset fields for enterprise assets.

    Note:
    If you are importing RFID location data for parent enterprise assets with one or more child enterprise assets, RFID location data for those child enterprise assets is based on the RFID tags that they are associated with.
    • If a child enterprise asset contains an RFID tag, RFID location data for that asset is based on that RFID tag.
    • If a child enterprise asset does not contain an RFID tag, RFID location data for that asset is based on the RFID tag of the parent enterprise asset. If you remove the parent enterprise asset, all RFID location data is cleared for the child enterprise asset.