Using agentic workflows in Now Assist for SAM

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Use the Now Assist for SAM AI agent collection to complete tasks autonomously.

    Table 1. Available agentic workflows for Now Assist for SAM AI agent collection
    Agentic workflow name Description Available AI agents

    Help manage software request

    		 Fulfill a software asset request by either allocating the available entitlements, if sufficient rights exist, or generating a purchase order with the necessary line items for the requested software model.
    • Software entitlement allocation AI agent
    • Purchase order creation AI agent
    • Microsoft license assignment AI agent
    Create software reclamation rule Analyze the license usage of a product and if no reclamation rule exists, prompt the user to create one. Software reclamation rule creation AI agent
    Evaluate software removal candidate Examine installed or subscription-based removal candidates for a software product by evaluating its software product usage within a specified period and the eligible total number of reclaimable candidates Software removal candidate evaluation AI agent
    Important:
    By default, all agentic workflows and AI agent records are read only.

    You can run the agentic workflow as is by activating the workflow. Additionally, you can duplicate the workflow if you want to customize the workflow. If you duplicate the agentic workflow, adjust the settings according to your requirements and then activate the duplicated agentic workflow. You can also test the duplicated agentic workflow to analyze its performance in the AI Agent Studio, while it executes the instructions that you defined.

    When you activate the agentic workflow, activate all agents within the agentic workflow.

    Activate the trigger to invoke the agentic workflow automatically. If you prefer to invoke it manually, activating the trigger isn’t necessary.

    There might be AI agents installed with the Now Assist application that are not used in agentic workflows. To learn how to see all agents that are available to you, see Find AI agents.