Create a Return Merchandise Authorization (RMA) response order line for a defective Device as a Service (DaaS) asset

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create an RMA response order line for each defective DaaS asset that you want to repair or replace through an RMA response order. Use each order line to track and manage the tasks that you must complete to repair or replace the given asset.

    Before you begin

    Role required: sn_eam_provider.provider_asset_manager

    Procedure

    1. From the Enterprise Asset Workspace, open the Asset operations view.
    2. Open the RMA response order lines list.
      Navigation optionProcedure
      Provider RMA response order
      1. From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order.
      2. From the list of available RMA response orders, select the order that you want to create an RMA response order line for.
      3. On the RMA response order record, select the RMA response order lines tab.
      Provider RMA response order line From the navigation menu of the Asset operations view, navigate to Provider > Provider RMA response order line.
    3. Select New.
    4. On the form, fill in the fields.
      Table 1. Create New RMA response order line form
      Field Description
      Model Model of the asset that you want to repair or replace.
      Assigned to User who is assigned to repair or replace the specified asset.
      Asset Asset that you want to repair or replace.
      Note:
      The list of available assets is automatically filtered to display only the assets that meet the following criteria:
      • The asset is associated with the model specified in the Model field.
      • The DaaS asset option is enabled on the corresponding asset record.
      • The DaaS account field on the corresponding asset record matches the DaaS account specified in the associated RMA response order.
    5. Select Save.

    Result

    • The RMA response order line is added to the associated RMA response order.
    • An RMA assessment task is automatically generated for the RMA response order line.

    What to do next

    Perform all tasks that are required for completing the RMA response order line so that you can complete and close the associated RMA response order. For detailed instructions, see Completing a Return Merchandise Authorization (RMA) response order for defective Device as a Service (DaaS) assets.