Create an inbound asset order for requested Device as a Service (DaaS) assets

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Create an inbound asset order to track and manage the process of providing your customers with the DaaS assets that are requested through your Return Merchandise Authorization (RMA) response orders.

    Before you begin

    Role required: sn_eam_provider.provider_asset_manager

    Procedure

    1. From the Enterprise Asset Workspace, open the Asset operations view.
    2. From the navigation menu of the Asset operations view, navigate to Provider > Provider inbound orders.
    3. Select New.
    4. On the form, fill in the fields.
      Table 1. Create New Inbound asset order form
      Field Description
      External request reference Customer-provided reference number for the asset request that you want to fulfill. You can use this reference number to track the source of the inbound asset order.
      DaaS account DaaS account of the customer who submitted the asset request. You can use this information to determine which assets are leased to the account.
      Delivery address Address of the customer who submitted the asset request.
      Requested for Name of the customer who submitted the asset request.
      Estimated delivery date Estimated delivery date of the assets that you are sending to the customer.
    5. Select Save.

    What to do next

    Create corresponding inbound asset order lines for the DaaS assets that you want to provide to your customers through the inbound asset order. For detailed instructions, see Create an inbound asset order line for a requested Device as a Service (DaaS) asset.