Audit results

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Audit results

    The Audit results feature in ServiceNow provides a comprehensive status report of assets after completing scheduled or blind audits of stockrooms and other locations. It compares physically scanned assets against asset records stored within the ServiceNow instance to identify discrepancies and update asset management records accordingly.

    Show full answer Show less

    Key Features

    • Audit Result Categories: The system categorizes assets into key groups including:
      • Scanned and expected: Assets scanned and expected at the location.
      • Scanned and not expected: Assets scanned but not expected at the location, though records exist in ServiceNow.
      • Expected and not found: Assets expected but not scanned during the audit.
      • New: Assets scanned that have no existing record; new records are automatically created with "Unknown model" and "Unknown model category."
      • Excluded from HAM: Assets scanned but excluded from Hardware Asset Management (HAM) features, so audit fields remain unchanged.
    • Related Asset Lists:
      • Expected Assets: Lists all assets expected at the audited location.
      • Scanned Assets: Lists all assets scanned during the audit, updated with each submission from the ServiceNow Agent app.
      • Excluded Assets: Lists assets scanned but excluded from HAM.
    • Audit Enhancements: When the system property snhamp.migratehamaudit is set to true, audit results are populated from the enhanced Asset Audits table snitamcommonassetaudit, which includes additional categories like:
      • Not expected and location corrected: Assets scanned but not expected, with location corrections applied.
      • Excluded from licensing: Assets scanned but excluded from licensing due to lack of Enterprise Asset Management license or opted-out HAM resource categories.
      • Found but not in audit scope: Assets scanned outside the current audit’s defined scope but still belonging to the larger asset location.
    • Asset Remediation Tasks: When new asset records are created from scans with unknown model details, remediation tasks are generated to prompt updates of model and category fields via the Hardware Asset Workspace.

    Practical Use for ServiceNow Customers

    This audit results functionality enables customers to maintain accurate, up-to-date asset inventories by identifying missing, unexpected, or new assets quickly and efficiently. It supports compliance with asset management policies and helps prevent asset record discrepancies. By leveraging audit enhancements and remediation tasks, customers can automate asset record creation and ensure that asset details are complete and accurate, improving overall hardware asset lifecycle management.

    The Audit results shows the status of the assets when the scheduled or blind audits of asset stockrooms and other locations is complete.

    The audit results are generated by comparing the assets scanned at the physical location or stockroom and the asset records present in the ServiceNow instance.
    Important:
    If the sn_hamp.migrate_hamaudit system property is set to false and you haven’t enabled audit enhancements in your ServiceNow instance, the audit results are populated from the Asset Audits [sn_hamp_asset_audit] table.
    Table 1. Audit Results
    Field Description
    Scanned and expected Number of assets scanned in the audit that are expected to be present at the location or stockroom.
    Scanned and not expected Number of assets scanned in the audit that are not expected to be present at the location or stockroom. These asset records are present in the ServiceNow instance.
    Expected and not found Number of assets that are expected to be present at the location or stockroom but not scanned as part of the audit.
    New Number of asset records that were missing from the ServiceNow instance when the assets were scanned. In such cases, a new asset record is created with the model category set as Unknown model category and the model set as Unknown model.
    Excluded from HAM Number of assets scanned as part of the audit process that are excluded from Hardware Asset Management features. For these assets, audit fields aren't updated.
    The following related lists show asset information:
    • Expected Assets: Shows a list of all assets that are part of the stockroom or location that is being audited. This list gets populated when you scan an asset for the first time in the audit.
    • Scanned Assets: Shows a list of all assets that are scanned during the audit. The list is updated each time scans are submitted from the ServiceNow Agent app.
    • Excluded Assets: Shows a list of all assets scanned as part of the audit which are excluded from Hardware Asset Management.
    Important:
    If you have set the sn_hamp.migrate_hamaudit system property value to true to enable audit enhancements in your ServiceNow instance, the audit results are populated from the Asset Audits [sn_itam_common_asset_audit] table.
    Table 2. Asset audit result
    Description Description
    Expected Number of expected assets that were scanned.
    Not expected and location corrected Number of assets that were scanned but weren’t expected.
    Missing Number of expected assets that weren’t scanned.
    New Number of assets that were scanned but don’t have a record in your ServiceNow instance.
    Note:
    If the audit record's Scan method is set to Multi scan, a new asset record is created using the provided Asset tag. The new asset record is created with unknown product model and unknown model category value. Additionally, an asset remediation task is also created to notify you that an asset record is created with unknown model category and unknown product model. Open the asset remediation task from the Hardware Asset Workspace and update the Model category and Model fields value for the asset. For more information, see Close an asset remediation task.
    Excluded from licensing Number of scanned assets that are excluded from licensing. A value is shown in this field when you scan an asset that meets one of the following conditions:
    • When you scanned an enterprise asset that is considered as an excluded from licensing asset, if your ServiceNow® instance doesn't have an Enterprise Asset Management license.
    • When you have opted out of any HAM Resource Categories, then any asset you scan that belongs to those Resource Categories is considered as an asset excluded from licensing.
    Found but not in audit scope The number of scanned assets that are not within the scope of the current audit record. For example, if the audit is created to scan assets located in Aisle and Space 001 of the stockroom, but an asset belonging to Aisle and Space 002 in the stockroom is scanned, that asset cannot be categorized as an unexpected asset for the stockroom. Since the asset is still an expected asset for the stockroom, it is categorized as found but not in audit scope asset.