Engineering License overview dashboard in workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
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    Summary of Engineering License Overview Dashboard in Workspace

    The Engineering License Overview Dashboard allows ServiceNow customers to monitor and analyze their engineering applications’ license positions and usage through detailed product usage reports. It provides insights into applications like AutoCAD and GIS, helping users manage licenses effectively.

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    Key Features

    • Filtering Options: Users can filter results by products, publishers, date, user, or license server from the dashboard's left-hand corner. Only relevant engineering applications are included in these filters.
    • Daily Updates: Reports are refreshed daily or when new reconciliation results are available, ensuring customers have the latest information.
    • Comprehensive Metrics: The dashboard includes metrics such as total spend, potential savings from reclamation, top denied products, utilization ratios, and user session summaries.
    • Visual Data Representation: Graphs show license allocation, concurrent usage, and denial trends over time for better understanding of license performance.

    Key Outcomes

    By utilizing the Engineering License Overview Dashboard, customers can:

    • Gain insights into overall licensing costs and identify potential savings by reclaiming unused licenses.
    • Understand license utilization and user engagement metrics to optimize resource allocation and ensure compliance.
    • Quickly identify top denied products and users to address access issues effectively.

    This functionality enhances decision-making related to software asset management and helps maintain operational efficiency within engineering applications.

    Monitor and gain insights into your engineering applications license position and usage by viewing product usage reports in the Engineering license overview dashboard.

    The Engineering license overview dashboard displays reports on normalized products and publishers that belong to engineering applications such as AutoCAD, GIS.

    To narrow your results based on products or publishers across all tabs, use the filter in the left-hand corner of the dashboard. You can further narrow your results based on the date, user, or license server.
    Note:
    Only products and publishers that belong to engineering applications and are listed in the Engineering Application License [samp_eng_app_license] table appear in the filter. If no product or publisher is selected, the cumulative data for all products and publishers that belong to engineering applications appear.

    All the reports are updated daily or whenever a new reconciliation result is available.

    You can access the Engineering license overview dashboard by navigating to Software asset > Software Asset Workspace > Software asset analytics > Engineering license overview.

    Figure 1. Engineering license overview dashboard
    Engineering Overview dashboard in workspace
    Table 1. Engineering license overview dashboard metrics
    Report Source Description
    Total spend

    Product Result

    [samp_product_result]

    		 Total cost of all entitlements for all products.
    Potential savings Removal Candidate [samp_sw_reclamation_candidate] Cost saved if removal candidates are reclaimed.
    Top denied products Engineering Application Denial [samp_eng_app_denial] Top products that are denied to users as these products have reached their peak concurrent usage.

    Utilization and user ratio

    		 Engineering Application Utilization and User Ratio [samp_eng_utilization_user_ratio]
    Ratio of license utilization, for normalized products and publishers, to the number of users using those licenses.
    • Normalized publisher
    • Normalized product
    • License utilization: Percentage of peak consumption of the product against number of rights.
    • License to user ratio: Ratio of rights using this license to users using this product over the period of 90 days rights.
    License usage over time

    Engineering Application License [samp_eng_app_license]

    Engineering Application Concurrent Usage [samp_eng_app_concurrent_usage]

    Engineering Application Denial [samp_eng_app_denial]
    The total number or quantity of all available licenses; not just the active products but all the products.
    • The blue line represents the total number of licenses allocated to a product or a publisher
    • The green line indicates the concurrent usage of the licenses.
    • The red line indicates denials or if and when the concurrent usage peaks.
    User session summary Engineering Application Usage Summary [samp_eng_app_usage_summary]
    Duration of time spent by users (idle vs active) on products. Only the top 5 users with more idle duration appear on the report.
    Note:
    Idle is the aggregate sum on Total idle duration column and Active is the aggregate sum on Total session duration column.
    Top denied users Engineering Application Denial [samp_eng_app_denial] Top users that are denied licenses to products.