SaaS Overview dashboard

  • Release version: Australia
  • Updated March 12, 2026
  • 3 minutes to read
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    Summary of SaaS Overview dashboard

    The SaaS Overview dashboard helps ServiceNow customers optimize their spending on SaaS and SSO licensing by analyzing subscription usage, costs, and compliance. It is accessible via the Software Asset Management (SAM) classic application and provides insights into active subscriptions, unused licenses, potential savings, and cost distribution by cost center.

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    Access the dashboard through SaaS License > Overview. Users can filter data by software model or publisher and drill down into reports for detailed information. Note that specialized dashboards are available for Microsoft Office 365 and Adobe Cloud under SaaS License > Office 365 & Adobe Cloud.

    Key Features

    • Current Subscription Spend: Displays the total cost of all active subscription software entitlements.
    • Percentage of Unused Subscriptions: Shows the proportion of assigned subscriptions that do not meet defined usage criteria, helping identify reclaimable licenses.
    • SaaS Potential Savings: Estimates cost savings possible by reclaiming unused subscriptions.
    • Assigned Subscriptions: Counts the total assigned subscriptions across the organization.
    • True-up Cost: Calculates the cost required to align owned rights with assigned rights, ensuring compliance with licensing agreements.
    • Actual Savings Year-to-Date: Reflects total savings from completed reclamation activities within the year.
    • Snapshot of Last Meaningful Activity: Categorizes users by subscription usage within defined time frames (last 30, 30–60, 60–90, 90–120 days), aiding in setting reclamation thresholds.
    • Stale Subscriptions by Instance: Reports the number of inactive subscriptions per subscription profile, with the option to filter between SaaS and SSO subscriptions.
    • Subscription Spend by Cost Center: Breaks down active subscription costs by organizational cost centers.
    • Potential SaaS Savings by Instance: Presents potential savings per subscription profile from reclaiming unused licenses, filterable by subscription type.

    Practical Considerations for ServiceNow Customers

    • This dashboard assists in identifying unused licenses to reclaim, reducing unnecessary SaaS licensing costs.
    • Using reclamation rules and usage data helps enforce compliance and optimize software asset management.
    • Be aware of plugin activation requirements and version-specific access nuances, such as availability depending on Software Asset Management Professional and Workspace plugins.
    • Integration with SaaS applications and SSO providers is foundational for accurate data collection and reclamation processes.
    • Additional tasks related to managing SaaS licenses, reclamation rules, and integration profiles are supported to streamline license management.

    Optimize how much your organization spends on SaaS and SSO licensing by analyzing the subscription usage, cost, and compliance of your SaaS applications and SSO providers using the SaaS Overview dashboard.

    Important:
    The SaaS Overview dashboard is available in both the Software Asset Management classic application and the Software Asset Workspace. This topic provides information on the SaaS Overview dashboard in the Software Asset Management classic application. For information on the SaaS Overview dashboard in the Software Asset Workspace, see SaaS overview dashboard in workspace.
    The Engineering License Overview dashboard is no longer available for new Australia users who have activated the Software Asset Management Professional (com.snc.samp) plugin or upgraded to Australia without activating the Software Asset Management Professional (com.snc.samp) plugin prior to Australia.
    • If you activated the Software Asset Management Professional (com.snc.samp) plugin prior to Australia but didn't activate the Workspace plugin (com.sn_sam_workspace), you have access to this dashboard.
    • If you activated the Software Asset Workspace (sn_sam_workspace) store application after upgrading to Zurich, you won’t be able to access this dashboard from the Software Asset navigation menu in your instance. You can however access this dashboard from the Dashboards navigation menu.

    The SaaS Overview dashboard displays information about the usage, costs, and potential savings that are associated with your SaaS and SSO applications. Access this dashboard by navigating to SaaS License > Overview. You can filter the dashboard by software model or publisher. Click any report to see more information.

    Note:
    To view your organization's software usage and compliance for Microsoft Office 365 and Adobe Cloud, navigate to SaaS License > Office 365 & Adobe Cloud.
    Figure 1. SaaS Overview dashboard
    SaaS Overview dashboard shows SaaS cost and usage.
    Table 1. SaaS Overview reports
    Report Description
    Current Subscription Spend Total cost of all active subscription software entitlements.
    Percentage of Unused Subscriptions Percentage of subscriptions that don't meet the usage requirements that are defined by reclamation rules. This percentage is calculated as the number of stale rights (subscriptions that have limited to no activity within the activity threshold that is defined in the reclamation rule) divided by the total number of assigned rights.
    SaaS Potential Savings Potential cost saved if you reclaim unused subscriptions.
    Assigned Subscriptions Total number of assigned subscriptions.
    True-up Cost Cost to have the number of rights you own match the number of rights you've assigned to users. This metric helps to verify that your organization is paying for all the rights that your organization is using.
    Actual Savings Year-to-Date Total yearly savings for all subscription software. This value is calculated as the total savings from closed complete reclamation candidates.
    Snapshot of Last Meaningful Activity Distribution of users based on their subscription software usage behavior. Use this data to identify the users with the highest software usage and determine the most appropriate threshold for your software reclamation rules. This report displays the data for the last 30 days, 30–60 days, 60–90 days, and 90–120 days.
    Stale Subscriptions by Instance

    Total number of stale subscriptions for each subscription profile. If you have multiple profiles for the same subscription software, this report displays each profile separately.

    You can filter the data that is displayed on this report by selecting an option from the Breakdown list. To view the stale subscriptions for both SaaS and SSO subscription profiles, select All Subscriptions. To view the stale subscriptions for only SaaS subscription profiles, select Subscriptions Excluding SSO.
    Subscription Spend by Cost Center Total cost of all active subscription software entitlements by cost center.
    Potential SaaS Savings by Instance

    Potential cost saved for each subscription profile if you reclaim unused subscriptions.

    You can filter the data that is displayed on this report by selecting an option from the Breakdown list. To view the potential savings for both SaaS and SSO subscription profiles, select All Subscriptions. To view the potential savings for only SaaS subscription profiles, select Subscriptions Excluding SSO.