Managing inventory by putting away assets in the stockroom drop-off location

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read
    • Summarize
    Summarized using AI
    This content was generated using new OpenAI-powered functionality. Results are provided on an as is basis and are not guaranteed to be accurate or complete.

    Summary of Managing Inventory by Putting Away Assets in the Stockroom Drop-off Location

    The Asset put away feature allows for efficient tracking of asset movement from the receiving bay to designated spaces within the stockroom. This process ensures that assets are properly accounted for when they arrive in inventory.

    Show full answer Show less

    Key Features

    • Automatic Task Creation: An Asset put away task is automatically generated when a hardware asset is created without aisle-space information, ensuring that all assets are tracked from reception to storage.
    • Manual Task Creation: Users can manually create Asset put away tasks for assets already in stock, providing flexibility in managing inventory.
    • Stockroom Configuration: Asset put away tasks can only be created if the stockroom is configured to perform warehouse tasks, ensuring operational efficiency.
    • Mobile Capability: The ServiceNow Agent application allows users to scan assets and assign them to drop-off locations, streamlining the put away process.

    Key Outcomes

    By utilizing the Asset put away feature, inventory users can effectively manage asset relocation, maintain accurate inventory records, and ensure timely closure of put away tasks. This leads to improved inventory accuracy and operational efficiency within the stockroom.

    Use the Asset put away feature to track asset movement efficiently in the inventory.

    The Asset put away task enables you to track asset movement from the receiving bay of the inventory to the designated space within the stockroom. The Asset put away task confirms that when an asset is received in the inventory, you have filled the aisle-space information for it. An Asset put away task is automatically created in the Hardware Asset Workspace when the following required business rules are met:
    • When a hardware asset is created in the Hardware Asset Workspace and the Aisle-space field value isn’t available, an Asset put away task is created. Open the Asset put away task and updated the Drop off location field value, to move the asset to designated aisle-space in the stockroom.
      Note:
      You can create an Asset put away task manually for the in stock assets in the inventory. For more information about manually creating an Asset put away task in the Hardware Asset Workspace, see Create an Asset put away task.
    • When the Stockroom field is updated for a hardware asset in the Hardware Asset Details form, an Asset put away task is created. Open the Asset put away task and update the Drop off location field value, to move the asset to the designated aisle-space in the stockroom.
    Note:
    You can create the Asset put away task for a stockroom only if the stockroom is enabled to perform warehouse tasks. For more information about enabling the feature, see Enable the asset put away task for your stockroom.
    In the Hardware Asset Workspace, the inventory users can perform the following actions:

    Using the ServiceNow Agent application, you can scan the in stock assets in the inventory and put away them in the scanned drop-off location. After the asset is placed in the drop-off location within the stockroom, you can close the Asset put away task. For more information on the mobile experience for Asset put away task, see Manage asset put away using the ServiceNow Agent application.