AI in Enterprise Asset Management
Summarize
Summary of AI in Enterprise Asset Management
The AI in Enterprise Asset Management feature on the ServiceNow AI Platform® enables customers to set up, manage, and optimize generative AI solutions from a unified workspace. This platform offers three licensing tiers—Foundation, Advanced, and Prime—each providing different levels of AI capabilities, from delivering basic insights to fully autonomous AI asset management and custom AI creation.
Show less
Key Capabilities for Enterprise Asset Management
- Fulfill enterprise asset requests efficiently using the help manage enterprise asset requests agentic workflow.
- Manage repair orders through the help repair enterprise assets agentic workflow.
- Leverage Now Assist skills and agentic workflows available on the ServiceNow AI Platform to enhance asset management processes.
Availability and Licensing Considerations
- Not all AI model providers and Now Assist features are available for customers with in-country SKUs or in specific restricted environments such as FedRAMP, NSC DOD IL5, Australia IRAP-Protected data centers, self-hosted instances, or regulated markets.
- Availability of AI products and skills varies by region and licensing tier; customers should monitor release notes and support knowledge base articles for updates.
Important Usage Guidelines and Limitations
- The AI and machine learning models generate predictions based on data patterns but may not always provide accurate, complete, or appropriate results.
- Customers are responsible for testing and validating AI outputs for accuracy and appropriateness in their specific use cases, especially in sensitive areas such as healthcare, finance, legal, employment, security, or infrastructure.
- Human oversight is essential; AI outputs should not be solely relied upon for critical decision-making.
- Users must comply with ServiceNow’s AI Acceptable Use Policy, which may be updated periodically.
Data Processing and Privacy
- Data processed by this application is transferred from customer instances to centralized ServiceNow environments and may involve third-party cloud providers (e.g., Microsoft Azure), handled according to ServiceNow’s internal policies and compliance standards.
- ServiceNow collects inputs, outputs, and edits related to AI usage to improve its technologies. This includes data related to legal requests or matters.
- Customers have the option to opt out of future data collection as outlined in the Now Assist opt-out documentation.
Set up, manage, and optimize your generative AI solutions on the ServiceNow AI Platform® from a single workspace.
- Foundation: AI basics to deliver insights
- Advanced: AI to boost productivity across relevant use cases
- Prime: Act autonomously with all AI assets, and create your own
- Not all model providers are available for customers with in-country SKUs, and some Now Assist products/features are currently unavailable for in-country customers. For more information, see the KB1584492 article in the Now Support Knowledge Base. Be sure to check for model provider availability updates in future releases.
- Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the KB0743854 article in the Now Support Knowledge Base. Be sure to check for availability updates in future releases.
- Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.
- Some AI products and skills are not available in Regulated Markets. For more information, see KB2593939: Regulated Markets AI Products/Skills Not Available. Be sure to check for availability updates in future releases.
AI limitations
This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by ServiceNow’s AI Acceptable Use Policy, which may be updated by ServiceNow.
Data processing
This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our CORE Compliance Portal.
Data collection
ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect information about legal request and/or legal matter (including related field information, comments, and work notes). Customers can opt out of future data collection at any time, as described in the Now Assist Opt-Out page.For more information, see the Now Assist documentation.