Using Now Assist for Field Service Management (FSM) Freigeben Version: Australia Aktualisiert 12. März 2026 1 Minute LesedauerYou can use Now Assist for Field Service Management (FSM) to generate work order task summaries. Generate a work order task summaryGenerate a summary directly from the work order task record.Generate work order task closure summaries in ServiceNow AgentGenerate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now AssistAs an agent, generate knowledge articles for closed work order tasks within the CSM/FSM Configurable Workspace and classic environment with Now Assist.Summarize a Sidebar discussionGenerate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the Now Assist for Field Service Management (FSM) application.Summarize a record using Now Assist in Virtual AgentYou can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the ServiceNow Agent application.Use conversational search for technician supportAsk natural language questions and get quick, accurate answers from the Knowledge Base, including additional information and related steps for effective help, all from the ServiceNow Agent app.
Using Now Assist for Field Service Management (FSM) Freigeben Version: Australia Aktualisiert 12. März 2026 1 Minute LesedauerYou can use Now Assist for Field Service Management (FSM) to generate work order task summaries. Generate a work order task summaryGenerate a summary directly from the work order task record.Generate work order task closure summaries in ServiceNow AgentGenerate work order task closure summaries in the ServiceNow Agent app to create detailed notes and close tasks faster.Generate a knowledge article from the CSM/FSM Configurable Workspace and classic environment with Now AssistAs an agent, generate knowledge articles for closed work order tasks within the CSM/FSM Configurable Workspace and classic environment with Now Assist.Summarize a Sidebar discussionGenerate a summary of the Sidebar discussions between agents, dispatchers, and subject matter experts by using the Sidebar summarization skill in the Now Assist for Field Service Management (FSM) application.Summarize a record using Now Assist in Virtual AgentYou can create a summary of a work order task record using the Now Assist in Virtual Agent directly from the ServiceNow Agent application.Use conversational search for technician supportAsk natural language questions and get quick, accurate answers from the Knowledge Base, including additional information and related steps for effective help, all from the ServiceNow Agent app.