---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Accept or reject

# Accept or reject assigned external work order tasks {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a manager or field service agent of a contractor company, you can accept tasks
assigned to you through the Field Service Contractor Portal.

## Vorbereitungen

The task must be in Assigned state for you to be able to
accept the task.

Role required: wm_ext_agent and wm_ext_manager

## Prozedur

1. Navigate to AllField Service Contractor PortalHomepage.
2. Click My ListsMy TasksAll Tasks.
3. Open a work order task from the list.
4. Process the work order task.
   * To accept working on the task, click Accept.
   * To reject the task, click Reject.

     If an agent
     rejects the task, it is assigned back to the agent's manager to take
     further actions, such as reassigning the task to another agent or the
     manager accepting to work on the task.
   {#accept-reject-wot-by-agent__choices_aj4_pf2_3mb}

## Nächste Maßnahme

After accepting the task, you can start working on it. For more information about
executing tasks, see [Execute and track external work order tasks](https://servicenow-prod.fluidtopics.net/pE4DnmgAXbCLdD9y4f21pQ "Execute and track the time required for work order tasks that you have accepted.").