--- sourceDocument: Australia Field Service Management sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management Release : - australia ft:locale : - de-DE ft:publication_title : - Australia Field Service Management ft:clusterId : - fsm bundleId : - fsm workflow : - Customer and Industry --- # Appointment booking components # Appointment booking components {#ariaid-title1} * Freigeben Version: Australia * * Aktualisiert 12. März 2026 * * ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer The roles, properties, and tables for the appointment booking feature. This plugin activates the Appointment Booking Demo Data (com.snc.appointment_booking_demo) plugin which provides the demo data. Appointment booking adds the Appointment Booking menu to the application navigator and the following modules: * Appointment Booking Configuration: Use this module to create an appointment booking configuration for an application and then configurations for each service within that application. * Appointment Bookings: Use this module to view a list of appointments that have been booked for services. This list includes the work orders associated with each appointment. {#appointment-booking-components__ul_zht_2hd_hbb} ## Roles {#appointment-booking-components__section_npv_wgd_hbb} Appointment booking adds the following roles. {#appointment-booking-components__table_iyg_cvj_jbb__entry__2} | Role | Description | |-|-| | Appointment booking admin \[sn_apptmnt_booking.appointment_booking_admin\] | Creates appointment booking configurations for services within an application. | | Appointment booking manager \[sn_apptmnt_booking.appointment_booking_manager\] | Creates and updates appointment booking records. | | Appointment booking user \[sn_apptmnt_booking.appointment_booking_user\] | Books appointments for services from the Customer or Consumer Service Portal. This user can also reschedule or cancel appointments and view appointment details. | [Tabelle : 1. Roles in Appointment booking] {#appointment-booking-components__table_iyg_cvj_jbb} ## Properties {#appointment-booking-components__section_mtr_4hs_fbb} Appointment booking adds the following properties. {#appointment-booking-components__table_j15_yvj_jbb__entry__2} | Property | Description | |-|-| | sn_apptmnt_booking.user_max_new_appointments_daily | The maximum number of appointments that a user can create daily. The upper limit is 100 appointments per day. * Type: Integer * Default value: 100 * Location: System Properties list {#appointment-booking-components__ul_y1q_r2t_fsb} | | sn_apptmnt_booking.max_appointments_returned | The maximum number of appointment availability windows displayed in the Select Appointment window. * Type: Integer * Default value: 100 * Location: System Properties list {#appointment-booking-components__ul_md1_h2r_qhb} | | sn_apptmnt_booking.return_unavailable_slots | Disabling this property enables you to display only available slots in the appointment window for appointment booking. * Type: True/False * Default value: true * Location: System Properties list {#appointment-booking-components__ul_gz4_qb5_wcb} | | sn_apptmnt_booking.DisableLockingOnBRLevel | Allows you to specify tables where locking is managed differently to prevent double bookings when booking appointments. Enter a list of these tables, separated by commas, to disable lock validation at the business rule level. * Type: String * Default value: (blank) * Location: System Properties list {#appointment-booking-components__ul_c31_l2n_1cc} | | sn_apptmnt_booking.DisableMaxApptLimitForUsersList | Stores a list of users (sys_ids) who are allowed an unlimited number of appointments per day. * Type: String * Default value: (empty) * Location: System Properties list {#appointment-booking-components__ul_mcn_vgn_1cc} | | sn_apptmnt_booking.fetch_next_available_slot | Toggle the flag to enable or disable fetching the next available slot on opening the new Appointment Booking modal. * Type: True/False * Default value: false * Location: System Properties list {#appointment-booking-components__ul_cbz_1nn_1cc} | | sn_apptmnt_booking.logging.verbosity | Control users logging for Appointment Booking. * Type: Choice list * Default value: error * Location: System Properties list {#appointment-booking-components__ul_aym_cvn_1cc} | | sn_apptmnt_booking.SingleConcurrentLockAppointmentConfigs | List of tables where Appointment Booking only allows one lock per time slot. Multiple concurrent locks are not supported for these tables. * Type: String * Default value: wm_order,wm_task * Location: System Properties list {#appointment-booking-components__ul_rjn_3kj_bcc} | | sn_apptmnt_booking.use_read_replica_from_ui | Creates a read replica of the Appointment Bookings (sn_apptmnt_booking_appointment_booking) table when triggered from the UI. * Type: True/False * Default value: true * Location: System Properties list {#appointment-booking-components__ul_ghn_qkj_bcc} | | sn_apptmnt_booking.use_task_activity_catalog | Enables the use of the column activity_catalog created on task_activity for querying (filters the task activities for a work order task based on appointments). ServiceNow recommends not to modify the value of the property as it affects performance of Appointment Booking. * Type: True/False * Default value: true * Location: System Properties list | [Tabelle : 2. Properties installed with Appointment booking] {#appointment-booking-components__table_j15_yvj_jbb} ## Tables {#appointment-booking-components__section_rm2_bjs_fbb} Appointment booking adds the following tables.{#appointment-booking-components__table_crw_gwj_jbb__entry__2} | Table | Description | |-|-| | Appointment Booking Service Configuration \[sn_apptmnt_booking_service_config\] | Stores service configuration records for appointment booking. | | Appointment Booking Configuration \[sn_apptmnt_booking_config\] | Stores application configurations records for appointment booking. | | Appointment Bookings \[sn_apptmnt_booking_appointment_booking\] | Stores records for all appointments, including booked, rescheduled, and canceled appointments. | | Appointment Window Configuration \[sn_apptmnt_booking_window_config\] | Store configuration setting for appointment windows. | | Appointment Window​ \[sn_apptmnt_booking_config\] | Defines appointment windows for bookings. | | Bookable Window​ \[sn_apptmnt_booking_bookable_window\] | Represents specific time slots available for booking. | | Service Configuration Mapping​ \[sn_apptmnt_booking_config_mapping\] | Configuration to map available services to territories or any conditions.​ | | Appointment Schedule​ \[sn_apptmnt_booking_schedule\] | Mapping the service configuration to appointment slots​. | | Appointment Schedule Override​ \[sn_apptmnt_booking_schedule_override\] | Stores override schedule changes. ​ | [Tabelle : 3. Tables installed with Appointment booking] {#appointment-booking-components__table_crw_gwj_jbb} * **[Advanced appointment booking components](https://servicenow-prod.fluidtopics.net/JYLf2eqpFGETIWv4a_Odmw)** The roles, properties, and tables for the advanced appointment booking feature. **Zugehörige Konzepte** * [Appointment booking](https://servicenow-prod.fluidtopics.net/Fe8JBzBJx18ULH3rk2aanw "Appointment booking enables you to configure, manage and create appointments.") * [Configuring Appointment Booking](https://servicenow-prod.fluidtopics.net/KGxZWaJu6S4IaTYd1T8Gsg "Set up appointment booking to allow customers and service providers to schedule and manage service appointments efficiently.") * [Managing appointments](https://servicenow-prod.fluidtopics.net/yWzdBwENHUqUExTKLo8s6A "Book, reschedule, and cancel appointments for available services.")