---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Accept or reject requests

# Accept or reject requests from push notifications {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As a Field Service agent, you can accept or reject work order tasks using push notification actions without having to open the ServiceNow Agent mobile app.

## Vorbereitungen

Role required: wm_agent

## Prozedur

1. Navigate to the push notification received on your mobile device.
2. Tap the push notification.
3. Process the request.

   | To | Do this |
   | Accept working on the work order task notification | Click Accept |
   | Reject the task notification | Click Reject Hinweis: If you reject the task notification, the task assignment is deleted and the task returns to the Pending Dispatch state. |
   |-|-|

   {#accept-reject-wot-push-notification__choicetable_dw3_2px_4tb}