---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Users

# Configuring users {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

As an administrator, you can configure user groups and individual users. A user is an individual who is a member of your Field Service organization and can access your instance.

## Configuration overview {#configure-users-fsm__cf-config-parent-checklist}

The steps for configuring users are:

1. [Set up Field Service user groups](https://servicenow-prod.fluidtopics.net/sFNCprpLt6RA9FWYX6XbLw#setting-up-field-service-user-groups "Field Service Management groups are sets of users or agents, who perform specific tasks. Configuring your field service groups efficiently enables you to align the right skills and resources to the right tasks.")

   Simplify user administration by assigning roles to user groups instead of individual users. Create user groups that contain all the roles required by each type of user, and then assign users to those groups. The users
   inherit all the roles assigned to the user group.
2. [Assign additional managers to user groups when Workforce Optimization for Field Service is installed](https://servicenow-prod.fluidtopics.net/tWpF~gl7km9HDqZVXK9SfQ "When Workforce Optimization for Field Service is active, you can appoint additional managers for your user groups, ensuring the continuity of work in the absence of a manager.")

   Appoint additional managers for your user groups when Workforce Optimization for Field Service is active, ensuring the continuity of work in the absence of a manager.
3. [Create a user](https://www.servicenow.com/docs/access?context=t_CreateAUser&version=australia&pubname=australia-platform-administration&ft:locale=en-US)

   Create a user for Field Service organization for various tasks and responsibilities. A Field Service Management user can be an admin, a manager, an agent, etc. Each user must be added to appropriate user groups with the required roles and permissions.
4. [Configure an agent's profile](https://servicenow-prod.fluidtopics.net/aYK6hLJKxboDqWRBEFMdxg "Configure shifts, skills, schedules, and schedule attributes for agents in your organization.")

   Configure shifts, skills, schedules, and schedule attributes for agents in your organization.
{#configure-users-fsm__cf-config-parent-tasks-ul}
**Zugehörige Konzepte**   

* [Setting up Field Service user groups](https://servicenow-prod.fluidtopics.net/sFNCprpLt6RA9FWYX6XbLw#setting-up-field-service-user-groups "Field Service Management groups are sets of users or agents, who perform specific tasks. Configuring your field service groups efficiently enables you to align the right skills and resources to the right tasks.")  
**Zugehörige Verweise**   

* [Roles installed with Field Service Management](https://servicenow-prod.fluidtopics.net/rK~iNROtoOA0hRUgzRdOMQ "Roles are added with Field Service Management.")