---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Now Assist for FSM

# Now Assist for Field Service Management (FSM) {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Use the ServiceNow®
Now Assist for Field Service Management (FSM) application to summarize work order tasks. You can enable users to generate work order task summaries so that they can create notes faster and with more detail.

## Get started {#now-assist-fsm__section_efv_yc5_bzb}

|-|-|-|
| [ExploreLearn more about Now Assist for FSM](https://servicenow-prod.fluidtopics.net/rGsxa83~7D1y5hxyHw60Bw "With the Now Assist for Field Service Management (FSM) application, users can generate work order task summaries and knowledge articles from work order task information.") | [ConfigureConfigure the Now Assist for FSM application to get started](https://servicenow-prod.fluidtopics.net/oyNm_x8plc0N81Ou1aTNbA "If you have the admin role, you can configure Now Assist for Field Service Management (FSM) application so that users can generate work order summaries and knowledge articles, or summarize Sidebar discussions.") | [UseUse generative AI capabilities offered by Now Assist for FSM](https://servicenow-prod.fluidtopics.net/E_GZysggZPQz_T1jIRSu6w "You can use Now Assist for Field Service Management (FSM) to generate work order task summaries.") |
[ ]

{#now-assist-fsm__table_iht_hgl_5yb}  
Wichtig:  
Some Now Assist products/features are currently unavailable for customers in the FedRAMP, NSC DOD IL5, or Australia IRAP-Protected data centers, self-hosted customers, or in other restricted environments. For more information, see the [KB0743854](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0743854) article in the Now Support Knowledge Base. Please check for availability updates in future releases.  
Wichtig:  
Some Now Assist products/features are currently available only for customers in some regions. Be sure to check for availability updates in future releases.

## Troubleshoot and get help {#now-assist-fsm__section_kfv_yc5_bzb}

* [ServiceNow Community AI \& Intelligence](https://www.servicenow.com/community/ai-intelligence/ct-p/ai-intelligence)
* [Search the Known Error Portal for known error articles](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0597477)
* [Contact Customer Service and Support](https://support.servicenow.com/now?draw=case)
{#now-assist-fsm__ul_lfv_yc5_bzb}

## AI limitations {#now-assist-fsm__section_cbz_1wg_2zb}

This application uses artificial intelligence (AI) and machine learning, which are rapidly evolving fields of study that generate predictions based on patterns in data. As a result, this application may not
always produce accurate, complete, or appropriate information. Furthermore, there is no guarantee that this application has been fully trained or tested for your use case. To mitigate these issues, it is your responsibility
to test and evaluate your use of this application for accuracy, harm, and appropriateness for your use case, employ human oversight of output, and refrain from relying solely on AI-generated outputs for decision-making
purposes. This is especially important if you choose to deploy this application in areas with consequential impacts such as healthcare, finance, legal, employment, security, or infrastructure. You agree to abide by [ServiceNow's AI Acceptable Use Policy](https://www.servicenow.com/ai-acceptable-use-policy.html), which may be updated by ServiceNow.{#now-assist-fsm__p_kv2_nfg_h1c}

## Data processing {#now-assist-fsm__section_dbz_1wg_2zb}

This application requires data to be transferred from ServiceNow customers' individual instances to a centralized ServiceNow environment, which may be located in a different data center region from the one where your instance is, and potentially to a third-party cloud provider, such as Microsoft Azure. This data is handled per ServiceNow's internal policies and procedures, including our policies available through our [CORE Compliance Portal](https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0564067).{#now-assist-fsm__p_lv2_nfg_h1c}

## Data collection {#now-assist-fsm__section_ebz_1wg_2zb}

ServiceNow collects and uses the inputs, outputs, and edits to outputs of this application to develop and improve ServiceNow technologies including ServiceNow models and AI products. In addition, this application will collect task data (for Case Assist) and chat transcripts (for Chat Assist). Customers can opt out of future data collection at any time, as described in the [Now Assist Opt-Out page](https://www.servicenow.com/docs/access?context=opt-out-of-data-sharing-for-now-assist&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).

For more information, see the [Now Assist documentation](https://www.servicenow.com/docs/access?context=platform-now-assist-landing&version=australia&pubname=australia-intelligent-experiences&ft:locale=en-US).