---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Agent Efficiency components

# Field Service
Agent Efficiency components {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Several types of components are installed with the Field Service
Agent Efficiency feature, including tables, roles, script includes, and business rules.

## Tables {#field-service-agent-efficiency-components__section_pxs_x2r_gdc}

Field Service
Agent Efficiency adds the tables listed in the following table.
{#field-service-agent-efficiency-components__table_sl2_2jr_gdc__entry__2}

| Table | Description |
|-|-|
| Agent efficiency determination rule sn_agent_effcy_det_rule | Stores information about determination rules and conditions to define the Agent Efficiency criteria for work order tasks. |
| Agent efficiency criteria sn_agent_effcy_criteria | Stores information about Agent Efficiency criteria and the table to which they are applicable. |
| Agent efficiency value sn_agent_effcy_value | Stores information about Agent Efficiency for various criteria. |
[Tabelle : 1. Tables installed with Field Service Agent Efficiency]

{#field-service-agent-efficiency-components__table_sl2_2jr_gdc}

## Roles {#field-service-agent-efficiency-components__section_ffn_wmr_gdc}

Field Service
Agent Efficiency adds the roles listed in the following table.
{#field-service-agent-efficiency-components__table_ifv_gnr_gdc__entry__2}

| Role | Description |
|-|-|
| Agent Efficiency Manager sn_agent_efficiency_manager | Define and update Agent Efficiency values for agents. |
| Agent Efficiency Read sn_agent_efficiency_read | View efficiency determination rules, Agent Efficiency criteria, and Agent Efficiency values. |
| Agent Efficiency Admin sn_agent_efficiency_admin | Create and update Agent Efficiency criteria, efficiency determination rules, and Agent Efficiency values. |
[Tabelle : 2. Roles installed with Field Service Agent Efficiency]

{#field-service-agent-efficiency-components__table_ifv_gnr_gdc}

## Script Includes {#field-service-agent-efficiency-components__section_brm_ybs_gdc}

Field Service
Agent Efficiency adds the script includes listed in the following table.
{#field-service-agent-efficiency-components__table_irp_2ls_gdc__entry__2}

| Script include | Description |
|-|-|
| FSMAgentEfficiencyCalculatorImpl | Field Service Agent Efficiency calculator implementation for FSMAgentEfficiencyCalculatorExtPnt. |
| FSMAgentEfficiencyCalculatorImplSNC | Verifies whether Field Service Agent Efficiency has been activated, and calculates and updates work duration based on the Agent Efficiency value. |
| FSMAgentEfficiencyConstants | Holds constants for Field Service Agent Efficiency. |
| FSMAgentEfficiencyUtil | Contains a customized script to fetch Field Service Agent Efficiency criteria and values. |
| FSMAgentEfficiencyUtilSNC | Contains default methods to fetch Field Service Agent Efficiency criteria and values. |
| FSMAgentEfficiencyValidatorImpl | Validates Field Service Agent Efficiency determination rules, criteria, and values. |
| MatchingDimensionAgentEfficiency | Contains a custom script to rank agents by their efficiency and assign work order tasks for Dynamic Scheduling. |
[Tabelle : 3. Scrip includes installed with Field Service Agent Efficiency]

{#field-service-agent-efficiency-components__table_irp_2ls_gdc}

## Business Rules {#field-service-agent-efficiency-components__section_pd5_cqs_gdc}

Field Service
Agent Efficiency adds the business rules listed in the following table.
{#field-service-agent-efficiency-components__table_sym_hqs_gdc__entry__3}

| Business Rule | Table | Description |
|-|-|-|
| Validate Agent Efficiency Record | Agent efficiency value \[sn_agent_effcy_value\] | Validates Field Service Agent Efficiency criteria and values. |
| Validate criteria changes | Agent efficiency criteria \[sn_agent_effcy_criteria\] | Validates updated Agent Efficiency criterion. |
| Validate determination rule changes | Agent efficiency determination rule \[sn_agent_effcy_det_rule\] | Validates Agent Efficiency determination rules. |
[Tabelle : 4. Business rules installed with Field Service Agent Efficiency]

{#field-service-agent-efficiency-components__table_sym_hqs_gdc}