---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Override a capacity assignment

# Create a capacity assignment override {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 Minuten Lesedauer

Override the default capacity assignment rules to accommodate changes in the plan within a capacity definition. This allows you to update existing capacity assignments for different time intervals, capacity reservation rules,
and recurring patterns without creating a new capacity definition.

## Vorbereitungen

Role required: sn_fsm_tp.fsm_territory_manager, wm_manager, sn_fsm_capacity_mg.wm_capacity_write, sn_fsm_tp.fsm_territory_planner, wm_admin, wm_contractor_manager_int

## Warum und wann dieser Vorgang ausgeführt wird

Consider the following points:

* The highest ranked override record is considered when there is conflict in the date range.
* Overrides must not conflict with existing recurrence plans for the same capacity definition.
* Overrides must adhere to the base recurrence plan of the capacity assignment. For example: if the base recurrence plan is "Monday to Friday," an override for "Saturday" will trigger a validation error.
{#override-capacity-assignment__ul_dq1_zgf_xdc}

## Prozedur

1. Navigate to AllField ServiceCapacity ManagementCapacity Assignments.
2. Open the capacity definition.
   1. Select a capacity definition from the list.
   2. Open the capacity assignment of a group by clicking the Effective from date link for a capacity definition group.  
      For example, click the Effective from date link in the row of NorCal Technicians group.
   {#override-capacity-assignment__substeps_cpy_ngf_xdc}
3. In the Capacity Assignment Overrides related list, click New.
4. On the form, fill the fields.  
   {#override-capacity-assignment__table_r5s_fcv_rtb__entry__2}

   | Field | Description |
   |-|-|
   | Effective from | Date from which the capacity assignment should be applied. |
   | Effective to | Automatically populated based on the value in the Repeat For field. |
   | Recurrence | Select any existing recurrence plan. Recurrence plans can be customized for specific territories, groups, or tasks. This plan defines how often a capacity assignment repeats. It helps create a regular schedule for task allocation. For example: * Assign tasks every weekday (Monday to Friday) * Allocate installation type tasks every weekend (Saturday and Sunday) * Set up capacity for the first Monday of every month {#override-capacity-assignment__ul_jq5_lwz_wdc} |
   | Override by | Select the type of override. For example, capacity reservation, capacity value, or capacity definition. |
   | Repeat for | Number of days, weeks, months, or years the override will remain active. Recurrence frequency is taken into account while assigning workloads. |
   | Capacity Reservation | Name of the capacity reservation to be overridden. |
   | Overridden capacity value | Number of hours or tasks to override in the existing capacity assignment. This value is determined by the selected frequency in the capacity definition. |
   | Apply for all buckets | Enable this option to override capacity assignment rules for all capacity buckets within the selected capacity definition. |
   | Applicable to bucket | Specify the name of the capacity bucket where the override rule will apply. |
   | Rank | Determines the sequence to pick. The highest ranked override record of the given day is preferred. |
   [Tabelle : 1. Capacity Assignment Override]

   {#override-capacity-assignment__table_r5s_fcv_rtb}
5. Click Submit.

## Ergebnisse

The capacity assignment override record is created and applied to the selected capacity definition or buckets of selected capacity definition.