---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Identify the leader

# Configure the leader role to identify crew leaders {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Identify a crew leader if one isn't specified by the dispatcher by adding skills to the leader role.

## Vorbereitungen

Role required: wm_admin

## Warum und wann dieser Vorgang ausgeführt wird

All crews must have a leader. Dispatchers can assign a leader to a crew or use the resource requirements to designate a skill the crew leader must have in order to be assigned as the crew leader.

If the dispatcher doesn't assign the leader to a crew or indicate a required leader skill in the resource requirements, the skills included in the leader role are used to determine the crew leader. The skills are matched with
the skills of the available agents.

For more information on adding resource requirements to a task, see [Add resource requirements for a work order task](https://servicenow-prod.fluidtopics.net/EneuuHSX49Q9rhFMZ94fQQ "Add the resources needed to complete a crew work order task, such as necessary agent skills or equipment items, to avoid delays after the task is assigned.").

## Prozedur

1. Navigate to AllSkillsAll Skills.
2. Capture the sys_id of the skill that you want to add to the leader role.
   1. Right-click the name of the skill and select Copy sys_id.
   2. Paste the ID into a scratch file.
   3. **Wahlweise:** Add more than one skill to the leader role by repeating this step.
   {#add-skill-leader-role__substeps_w2n_kvp_dyb}
3. Select All and enter <kbd class="ph userinput">sys_properties_list.do</kbd> in the filter navigator.
   1. In the Name column, search for the leader role <kbd class="ph userinput">sn_fsm_crew.crew.leader.skill</kbd>.
   2. Select the role name.

   {#add-skill-leader-role__substeps_od1_ghr_dyb}  
   Hinweis:  
   Select here if you see a message about editing the Global application.
4. In the Value field, enter a comma after the last value and paste the skill sys_id you copied.
5. Select Update.