---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# SLA map symbols

# SLA map symbols {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Icons in the SLA map and what they represent.
{#r_MapSymbols__table_ohb_cvf_mr__entry__2}

| Icon | Description |
|-|-|
| ![Green truck icon.]() | Current location of an agent selected in the filter. Agents identified with this icon are on time or ahead of schedule. |
| ![Blue truck icon.]() | Current location of an agent who is less than 30 minutes behind schedule. |
| ![Yellow truck icon.]() | Current location of an agent who is between 30 and 60 minutes behind schedule. |
| ![Red truck icon.]() | Current location of an agent who is at least one hour behind schedule. |
| ![Gray truck icon.]() | Last known location of an agent who is not currently on the schedule or working on any tasks. |
| ![Green marker.]() | Tasks with a business elapsed percentage from 0 to less than 25. |
| ![Yellow marker.]() | Tasks with a business elapsed percentage from 25 to less than 50. |
| ![Orange marker.]() | Tasks with a business elapsed percentage from 50 to less than 75. |
| ![Red marker.]() | Tasks with a business elapsed percentage from 75 to 100. |
| ![Red indicator with the number of tasks.]() | Multiple active tasks with SLAs, clustered by proximity. |
| ![Blue indicator with the number of agents.]() | Multiple agents, clustered by proximity. |
| ![Purple indicator with the sum of agents and tasks.]() | Sum of agents and tasks with SLAs, clustered by proximity. |
[Tabelle : 1. SLA map symbols]

{#r_MapSymbols__table_ohb_cvf_mr}