---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Assign a task

# Assign a work order task {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

Assign agents to unassigned work order tasks using the Dispatcher Workspace map.

## Vorbereitungen

Role required: wm_dispatcher, wm_initiator_qualifier_dispatcher

## Prozedur

1. Navigate to AllField ServiceDispatchingDispatcher Workspace.
2. Select Dispatcher Workspace.
3. Select Schedule.
4. Select Map or Hybrid.
5. Right-click an unassigned task in the map.
6. Select Assign.  
7. In the Assigned to field, select the agent available to work on the task.
8. Select Save.

## Ergebnisse

The customer receives a text message and email notification that the work order task is assigned.