---
sourceDocument: Australia Field Service Management
sourceDocumentLink: https://servicenow-prod.fluidtopics.net/r/de-DE/field-service-management

 Release :

    - australia

ft:locale :

    - de-DE

ft:publication_title :

    - Australia Field Service Management

ft:clusterId :

    - fsm

bundleId :

    - fsm

workflow :

    - Customer and Industry


---

# Cancel a WOT

# Cancel a work order task {#ariaid-title1}

* Freigeben Version: Australia
* 
* Aktualisiert 12. März 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 Minute Lesedauer

The Cancel Task option is appropriate if a work order task is
no longer necessary or is a duplicate of another work order task.

## Vorbereitungen

Role required: wm_agent

## Warum und wann dieser Vorgang ausgeführt wird

Work orders and work order tasks cannot be canceled while in Closed Complete or Closed Incomplete state. When you cancel a work order task, the ServiceNow system automatically:

* Cancels all associated transfer orders if the items have not already shipped. If the items have shipped, the system blocks the cancellation of the task until the parts are delivered.
* Removes all predecessor (upstream) and successor (downstream) dependencies.
* Changes the state of the parent work order to Canceled if all associated work order tasks are Canceled.
* Removes all part requirements without a transfer order line.
* Retains all asset usage information.
* Sends a notification email and SMS to the customer about the cancellation of work order task.
{#t_CancelAWorkOrderTask__ul_tf2_cbw_rr}  
Work order tasks can be canceled by users with these roles:{#t_CancelAWorkOrderTask__table_uwg_xbw_rr__entry__2}

| Role | Description |
|-|-|
| Initiator | Can cancel a work order, which automatically cancels all associated work order tasks. |
| Qualifier | Can cancel work orders and work order tasks. |
| Dispatcher | Can cancel work orders and work order tasks. |
| Agent | Can cancel work order tasks assigned to them. |
| Field Service Management Administrator | Can cancel any active work order or work order task at any time. |
[Tabelle : 1. User roles]

{#t_CancelAWorkOrderTask__table_uwg_xbw_rr}

## Prozedur

1. Navigate to AllField ServiceWork OrderAll Work Orders.
2. Open a work order.
3. Open a work order task.
4. In Work notes, enter a cancellation reason.
5. Click Cancel Task.  
   An error message appears if text is not entered into the Work Notes field.

   For traceability, auditing, and possible [deletion](https://servicenow-prod.fluidtopics.net/Y2Cm~dne8aSPGPkZKoFS4Q "For tracking purposes, you should close or cancel an existing work order that is no longer in use. Closed and canceled work orders are inactive and don't appear on work order lists. Avoid deleting a work order unless you're cleaning up errors, such as duplicate work orders."), field service administrators need to know the reason why a work order or work order task was canceled.

## Ergebnisse

The customer receives an SMS and email notification that the work order task is
canceled.